Review History for anonymous

El Macero Village Apartments


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anonymous

Resident 2008 - 2010

8/25/2010

Was pleased with the apartment. Maintenance crews work quickly on problems. Grounds well maintained. Kind of shabby interiors, but you get what you pay for. The manager is unpleasant to deal with, but thats her prerogative. No real complaints until move out. We were billed for carpet cleaning. Which we thought was strange because the carpet was over 6 years old, and clearly had to be replaced due to damage. And whats more, the apartment number was darker than all the other writing on the invoice. So I called the carpet cleaning business, and they confirmed that the invoice number on that bill was for work done on a different unit. NOT OURS. So how to explain the number on the invoice? TO SUMMARIZE: They could not legally bill us for carpet replacement. But they could charge us for cleaning. So they falsified an invoice from another unit to squeeze us for a couple of bucks. I always expect landlords to inflate cleaning charges and damages. But I have never seen such CLEAR FRAUD. When confronted, the manager changed her story a few times. Saying immediately that the cleaners did try to clean the carpets, but they had to be replaced anyway. And then she wrote saying that the invoice we got was actually a preemptive estimate that is in everyone's file, and was only sent out accidentally. However this was easily disproved by the word 'INVOICE' on the paper, and a call to the cleaner, and the date which was after our move out. She refused to produce the original form (I suspect because there is white out over the apartment number). She never responded after being shown just how clear her misdeed was. Cornered, she was quick to give us that money back for the cleaning. But still charged us for inflated cleaning and damages (which should is to be expected, since we could not disprove as easily as a forged receipt). Shameless, disgusting behavior. These are not wealthy people who rent these apartments. They are mainly students, and/or young working people. To brazenly scam them out of money is not only despicable, but illegal. LESSON: take pictures before and after you move in. And check every invoice they hit you with. These people are not to be trusted! EVERYTHING I SAID IN THIS REVIEW IS 100% TRUTHFUL.

    Review 9 out of 25

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    El Macero Village Apartments

    March 2024

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