Review History for ESTEBANMCK

Park Regency Club Apartments


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ESTEBANMCK

Resident 2012 - 2013

2/22/2014

My wife and I lived at Park Regency for a little over a year, during that time, we were reasonably happy there, aside from a few issues: the BBQ pits were often very dirty, and in disrepair, the counter tops were low quality, the tub always got clogged, and the closet door didn't open all too well, the bathrooms have VERY poor ventilation, and the security guards allowed people to jump over the gate with out doing anything. When we bought a house and prepared to move out, we had no reason to expect any issues from the formerly friendly staff. BOY WERE WE WRONG!! When I met with the manager to give my notice of moving out, she gave me the total amount I would need to pay for early termination of lease fee, and also the prorated amount for the last month, and we were on our way. A few weeks later, we get our move-out statement, and what a surprise! Aside from the last month utilities, which we were expecting, not only were they keeping our deposit of $99, but they also wanted to charge us an additional $67 for the last month rent beyond what we had already paid! ON TOP OF THAT, despite having scrubbed and vacuumed the apartment before moving out, they wanted to charge us for standard maintenance that they should do ANYTIME someone moves out (shampooing carpet $45, Painting walls $150, refinishing counter top $185). I attempted to contact them to explain these charges to me, and the previously friendly staff just told me to send an email, and then ignored it. They also ignored my followup complaint a few weeks after. I finally did get a call...from my mother telling me that a collection agency had contacted her, asking for me!! After calling again, and sending two more angry emails demanding an explanation, I finally received my first response from Park Regency, basically telling me that they were not going to talk to me at all, and to deal exclusively with the collection agency. If you've ever dealt with a collection agency, you know they are no fun. They basically bully you into paying by threatening to litigate, damage your credit score, and add interest to the amount. If you ask them to substantiate their claim, the response is, "send a written request, and we'll get back to you in a few weeks, but in the meantime, we'll be adding interest and reporting you to credit agencies." IN SUMMARY: Park Regency bullies you into forfeiting your security deposit, and paying for repairs that should be THEIR responsibility with out having the decency of trying to explain what is going on.

    Review 16 out of 85

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    Park Regency Club Apartments

    March 2024

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