Review History for anonymous

Fountains at Emerald Park Apartments


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anonymous

Resident ā€¢ 2016

8/23/2016

Upper management in distant corporate office does not support local managers. A local manager had promised to waive the 30 day military clause as I did not get a full 30 days notice from the military that I would have to move, but then the upper management did not stand by this promise. I lost over $600 to the corporation, and also incurred housing fees for my temporary alternate housing during this period of about 10 days. I definitely felt lied to and betrayed. So get everything in writing here, and be prepared to go to small claims court. The repair things well and when promised. The staff is pleasant. The place is well kept but yes the gate is usually open. And yes, like other reviewers noted, they do raise rent 10% no matter how long your initial term is, so be prepared for that, and ready to move out if more useful. It remains to be seen whether their "upper management" supports decisions of their face to face mid level management--in my case they promised to waive the 30 day military clause since I received short notice of military duty, so relying on this I moved out 10 days or so earlier than I would have otherwise, incurring hotel costs. Then they charged me for that 10 days, effectively NOT waiving the 30 day military clause, and they are in the process of asking their "upper management" to consider waiving this clause. The best corporations support their mid level managers--I will update here their decision.

Review 3 out of 58

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