Review History for anonymous

Colonnade at Fletcher Hills


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anonymous

Resident 2013

2/24/2013

No,no,no.Dog crap everywhere.They allow dogs here-nice-except some of the dogs are huge.Many of the dog owners are creeps&drug addicts.Someone new moves in with a pitbull-supposedly a dog not permitted,they tell the management it is a "mix. There is no vet verification,no license requirement,they don't even know what the dog is.There is one guy with a Great Dane&he tells everyone it is a lab.There is a HUGE doberman.What kind of idiots have dobermans and mastiffs in apartments?If you have a cat, there are cats roaming the property that will go to a second story apartment&attack. I hoped the dobie would get one of those cats but no luck.There is a cat that sits on the second story roof constantly& howls. The maintenance takes days. There are insects in the ceilings. The AC is not adequate-especially upstairs.The carports are filthy&cars are stolen&vandalized on a regular basis.The "security" is nowhere to be found.This is an old complex with no insulation-very noisy. I slept with earplugs.There is an ongoing water problem-the water pipe has burst&flooded one apartment several times,& the shower goes from hot to freezing cold repeatedly. They turn the water off for hours,&you still get charged the same amount every month.This has been going on for months.The English lady in the office is very pleasant, the other girl is not. There are apartments that do not have the vegetation grown in as much as this place,&they haven't put the "lipstick" on the apartments, but they are less expensive&quieter. I so regretted the year I was here that I did not go to another complex-they fooled me. Don't let them fool you. The pool is always dirty&the heater is broken.Constant moving in&out-they always have places available because it sucks so much.The person previously in my old place broke the lease&took off I found out later.Smart guy.Go somewhere else unless you like misery.Laundry room is disgusting.Worst place I have ever lived.
    Manager

    2/26/2013

    Colonnade at Fletcher Hills
    Thank you for taking the time out of your schedule to review Colonnade. I am very sorry that your time here was not as you had expected it to be. We do our best to keep all of our residents happy. Our office is always open for residents to come in and talk to our office staff should there be any issues. We definitely appreciate resident communication so that we can eliminate any issues that we were not aware of. With regard to the pet breed situation, as with many apartment communities, we do implement a breed restriction list. If a perspective resident or current resident introduces an animal that is on the breed restricted list, unfortunately we cannot rent to them. However, if an animal is a mixed breed, the resident must provide written verification from a licensed veterinarian that the animal is predominantly the non-restricted breed for it to be permitted. Therefore, verification is required. Also, if a resident has a breed of dog that was permitted prior to Towne Center Property Management taking over, that animal falls under the grandfathered clause and is legally permitted on the premises. There have been occassions when we have needed to make improvements to the property and that has included required water shut-offs. We try to keep this to a minimum whenever possible, and residents are notified well in advance of dates and times that these will happen so that alternative arrangements can be made. We also have pest control that comes around once a week, therefore, if there are any pest problems we request that the residents contact the office immediately so that we can make arrangements for treatment to be administered. There will be many improvements made to Colonnade later in the year, including landscape improvements, wood replacements, a new picnic area and much more. As stated previously, reviews are always good as they give us areas to improve upon that we may not have previously considered. Thank you again for your feed-back. Lisa Matthews Business Manager Colonnade at Fletcher Hills

    Review 21 out of 38

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