Number of reviews in the past 365 days | 1 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 1 days |
Contact Property
Paloma Summit Apartments
26371 Paloma
Foothill Ranch, CA 92610
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 1 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 1 days |
Hi Bernard, Thank you so much for taking the time to provide us with this feedback. I can't wait to share this with the rest of the team, as I'm sure they'll be just as thrilled to read this! I'm so glad to hear that you are enjoying your home, as well as the rest of the community, and that you would recommend Paloma Summit to others. If you ever need anything, please don't hesitate to reach out to our team! Warm regards--Jessica Vivian, Community Manager
Hi there, Thanks so much for sharing your experience at Paloma Summit. Our service and leasing team are the best in the business! Enjoy your new home here and we hope you get lots of time with your family. Thanks again and please let us know if we can ever do anything for you! Thanks again, Jessica Vivian Community Manager
Hello, Thank you so, so much for this review of our community and our team! We are all so excited to hear that you are enjoying your time with us, since it's our top priority to provide an exceptional place to live. If you ever need anything, please let us know! Thank you, Jessica Vivian Community Manager
Hello, Thank you so much for taking the time to share your experience with us. We agree that Paloma Summit is an amazing place to live (and work!). I will share this review with our team, it makes our day to hear positive feedback. We will continue to strive for excellent customer service, so don't hesitate to reach out to us if you need anything. Thanks again for taking the time to share!
Hello, Thank you very much for taking the time to write a review of our community. We love to get feedback from our residents. I am so happy to hear that you have had great experiences with our team members. I will be sure to share this review with the rest our team. I'm sure they will be just as excited to hear how much their service is appreciated. We hope you really love living here. If you ever need anything, please don't hesitate to contact us. We are here to help! Thanks again, Chris McCallan Community Manager Paloma Summit Condominium Rentals
Hello, Thank you so much for taking the time to write a review of Paloma Summit. We love to get feedback from our residents. I'm so happy to hear that you are enjoying living in the community. I will be sure to share your review with the rest of our team. The team works hard to ensure the community always looks it's best and your work orders are completed in a timely and professional manner. Please let us know if you need anything. Best regards, Chris McCallan Community Manager Paloma Summit Apartments (949) 455-2600
Hello George, Thank you so much for taking the time to write a review of our community. We love when residents are able to provide us with feedback. I am so thrilled to hear how happy you have been living here. That is definitely our aim! I will be sure to share this review with the rest of our team. Thanks for renewing for another year! If you ever need anything, please don't hesitate to contact us. Thanks again, Chris McCallan Community Manager Paloma Summit Condominium Rentals
Hello Paulette, Thank you for taking the time to write a review of our community. It sounds like you have enjoyed living at Paloma Summit, which we love to hear! I will be sure to let our service team know how much they are appreciated. Our entire team is committed to providing our residents with a community they are proud to come home to. If you ever need assistance, please contact us in the office. Thanks again, Chris McCallan Community Manager Paloma Summit Condominium Rentals
Hello Glarias, Thank you for taking the time to write a review on our community. We are thrilled to hear that you have enjoyed living at Paloma Summit and we really value your feedback. I will be sure to let our service team know how much they are appreciated. Our team is committed to elevating our resident's everyday living experience. If you ever need assistance, please contact us here in the office. Thanks again, Chris McCallan Community Manager
Hello Dave Thank you for taking the time to write a review of our community. We are very happy to hear that you have enjoyed living at Paloma Summit. We really appreciate your feedback. It is helpful in gauging our service. I will be sure to let our service team know how much they are appreciated. Our team is committed to providing our residents with a home and not just a place to live. If you ever need assistance, please contact us here in the office. Thanks again, Chris McCallan Community Manager Paloma Summit Condominium Rentals
Valued Resident, Thank you for taking the time to write a review of our community. It is very helpful to get feedback from our residents. I am very happy to hear that you have enjoyed living at Paloma Summit. Our team is committed to providing our residents with a home and not just a place to live. If you ever need assistance, please contact us here in the office. Thanks again, Chris McCallan Community Manager Paloma Summit Condominium Rentals
Hello SoCalChris, If there are issues that need to be corrected during the move in inspection, our team works to resolve them immediately. If a new resident is not completely satisfied with his/her initial move in experience, he/she can move-out with no lease break penalty. The resident must notify the Community Manager in writing within 30 days of his/her move-in date. The resident is responsible for rent payment for the 30-day period after the office receives the written notice, and must move out within that specified time. If you would like more clarification on this policy or feel as if further resolution is needed, I would be happy to assist you. I can be reached Monday through Friday at (949) 455-2600. LeeAnn Braun-Community Manager
Hello erlo2010. My name is LeeAnn Braun and I am the Community Manager at Paloma Summit. I agree with you, we do have a beautiful property. In regards to your overall experience here, I am sorry to hear that you did not have a positive one. My Office Staff and I try to be as helpful and understanding as possible while still following policies and procedures. If you feel as if your issues were not resolved, I would be happy to assist you. You can reach me at (949) 455-2600 Monday through Friday 9 am to 6 pm.
Hello OCRENTER13, Thank you for the great feedback! It is always nice to know that our residents enjoy living at Paloma Summit. I do agree with you that the views are breathtaking and we have an awesome location. Our Maintenance and Office Associates are proud to be a part of such a great community. We value your residency and hope that you continue to have a positive living experience. Thank You, LeeAnn Braun - Community Manager
My name is Karen Moreno and I am the Community Manager at Paloma Summit. I am so sorry to hear what an awful experience you've had with us. It's very upsetting and I'd like to help you personally. I would like to invite you at this time for further discussion of these matters as they are important to me. Your feedback and residency is greatly appreciated. Please call me at (949) 455-2600 or email me at [email protected] I am here Sunday through Thursday and will be sure to promptly respond to you.
Thank you so much for your kind words about the Paloma Summit team! I am very glad to hear you have been pleased with the service that you received from our office and we are very happy to have you as our newest resident. We hope to see you at our Food Truck nights in April in front of the Leasing Center, join us on April 3rd and April 17th from 5pm-7pm! Please feel free to reach out to me directly if there is anything myself or my team can do to make your experience better. I can be reached through the Leasing Office at 949-455-2600 or at [email protected] Please feel free to stop by the Leasing Center to say hi and enjoy a cup of coffee anytime! Thank you again for your feedback!
Hello, My name is Karen Moreno and I am the Community Manager at Paloma Summit, I appreciate your kind words about our resident programs and your experience here. Our staff is committed to making this an enjoyable experience for each resident. We will have Burger Food Truck here on Thursday March 6 from 5pm-7pm. So take a night off from cooking; buy a great burger, invite your friends and family and come out to mingle with your neighbors. I hope to see you and all our residents there! Thank you again and please feel free to contact me directly at [email protected] with any suggestions, comments or concerns.
My name is Karen Moreno and I am the Community Manager at Paloma Summit. Thank you for taking the time in posting your review. We are enthusiastic to hear resident feedback such as yours! We strive to create a positive environment here at Paloma Summit and are glad you noticed. We will have Burger Food Truck here on Thursday March 6 from 5pm-7pm. So take a night off from cooking; buy a great burger, invite your friends and family and come out to mingle with your neighbors. I hope to see you and all our residents there! Thank you again and please feel free to contact me directly at [email protected] with any suggestions, comments or concerns.
Dear Paloma Resident, My name is Candace and I am a member of Sequoia's Customer Care Team. I'd love to look into your experience at Paloma Summit and see what we can do to rectify the situation. Please feel free to reach out to me via email at [email protected] to further discuss. Thank you and looking forward to helping!
Hello, my name is Karen Moreno and I am the Community Manager at Paloma Summit. Thank you for taking the time in posting your review. We are enthusiastic to hear resident feedback such as yours! I am positive that your future experiences with the Paloma Summit team will continue to be noteworthy and professional. We do offer valuable renewal gifts at the time of your renewal (depending on renewal length) and I would like to inquire if you have been able to select one. Please feel free to contact me directly at [email protected] or 949-455-2600 with your apartment number. I also ask to please contact me directly with any future suggestions, comments or concerns. Thank you again!
My name is Karen Moreno and I am the Community Manager at Paloma Summit. I would like to thank you for your comment, as we value both positive and negative responses. This will allow me to make changes as needed. We were also going through a detailed landscape renovation where we did have to remove sick trees. You will see that we have replaced trees with trees such as Oak and Gold Medallion. I anticipate that all residents will thoroughly enjoy the renovation once complete. I would like to speak with you regarding your dog concern, in order to ensure residents are complying with our acceptable breed list at Paloma Summit. Please contact me directly at 949-455-2600 or [email protected] Thank you
$1,886 - $2,006
710
N/A
Residence 1
$1,981 - $2,006
720
N/A
Residence 2
$1,995 - $2,035
777
N/A
Residence 3
$2,067 - $2,425
710
2 Units
Residence 1 Luxury
$2,086 - $2,201
720
N/A
Residence 2 Luxury
$2,115 - $2,230
777
N/A
Residence 3 Luxury
$2,330 - $2,475
1,015
N/A
Residence 4
$2,450 - $2,490
1,040
N/A
Residence 5
$2,510 - $2,660
1,015
N/A
Residence 4 Luxury
$2,563 - $2,725
1,040
2 Units
Residence 5 Luxury
$2,964 - $3,024
1,167
N/A
Residence 6
$3,164 - $3,274
1,167
N/A
Residence 6 Luxury
Nestled in the picturesque foothills of Saddleback Mountain, you will find Paloma Summit-a gated community of condominium-style rental homes featuring resort-like amenities and upscale services. Lighted tennis courts, a private gymnasium, and an inviting pool and jet-spa are just a few of the luxurious features Paloma Summit in Foothill Ranch offers its residents. Other desirable attributes include access to Blue Ribbon schools, a large, fenced dog run for pet parents and their dogs, and the convenience of being within walking distance to Foothill Ranch Towne Centre. Experience Paloma Summit and discover luxury living in the Foothills of Saddleback Mountain. Please call for an appointment today.
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Contact Property
Paloma Summit Apartments
26371 Paloma
Foothill Ranch, CA 92610