I have been a renter here for almost 3 years now and I wholeheartedly agree with the last review posted in November. Prior, management under --------- was horrid. I tried to do everything online just to avoid contact with the leasing office as I found them often incompetent, rude and abrasive. There was no sense of customer service there and professionalism. Under new management, ----- and her new team, the service and professionalism has been LOADS better!
I love the property and my 1 bedroom. It's quiet and peaceful for the most part. --------------- have really stepped up the level of professionalism in the leasing office whereas previously, no one ever picked up the phone there during office hours. My voice messages were never checked so I learned to submit maintenance requests online as ----------------- could never be bothered to pick up the phone much less forward my message onto -------------. The excuse they made in a downright rude and condescedning manner was that they were attending an offsite meeting. Really? Cuz you're offsite M-F from 8:00-5:00! The landscaping upgrades are a great improvement, and I think if things continue along the new direction, ----- and her team will start receiving better reviews. I only wish my rent would not go up so much at each renewal but that seems to be the case everywhere.