Review History for anonymous

Paloma Summit Apartments


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anonymous

Resident 2013

12/30/2013

I have been a renter here for almost 3 years now and I wholeheartedly agree with the last review posted in November. Prior, management under --------- was horrid. I tried to do everything online just to avoid contact with the leasing office as I found them often incompetent, rude and abrasive. There was no sense of customer service there and professionalism. Under new management, ----- and her new team, the service and professionalism has been LOADS better! I love the property and my 1 bedroom. It's quiet and peaceful for the most part. --------------- have really stepped up the level of professionalism in the leasing office whereas previously, no one ever picked up the phone there during office hours. My voice messages were never checked so I learned to submit maintenance requests online as ----------------- could never be bothered to pick up the phone much less forward my message onto -------------. The excuse they made in a downright rude and condescedning manner was that they were attending an offsite meeting. Really? Cuz you're offsite M-F from 8:00-5:00! The landscaping upgrades are a great improvement, and I think if things continue along the new direction, ----- and her team will start receiving better reviews. I only wish my rent would not go up so much at each renewal but that seems to be the case everywhere.
    Manager

    1/6/2014

    Paloma Summit Apartments
    Hello, my name is Karen Moreno and I am the Community Manager at Paloma Summit. Thank you for taking the time in posting your review. We are enthusiastic to hear resident feedback such as yours! I am positive that your future experiences with the Paloma Summit team will continue to be noteworthy and professional. We do offer valuable renewal gifts at the time of your renewal (depending on renewal length) and I would like to inquire if you have been able to select one. Please feel free to contact me directly at kmoreno@experiencepalomasummit.com or 949-455-2600 with your apartment number. I also ask to please contact me directly with any future suggestions, comments or concerns. Thank you again!

    Review 34 out of 90

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    Paloma Summit Apartments

    March 2024

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