Number of reviews in the past 365 days | N/A |
Percentage of reviews responded to | N/A |
Average time to respond to reviews | N/A |
Check Availability
Archstone Fountain Valley
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | N/A |
Percentage of reviews responded to | N/A |
Average time to respond to reviews | N/A |
Hello, my name is Tonya, Customer Advocate for Archstone, and I wanted to apologize for your concerns and frustrations. We have had a few leaks that happened in one week, which have all been fixed. However, we noticed one today and shut the water off to identify the source and make the necessary repairs. We have not seen or received any notices or complaints about the gates at the entrances, but will take a closer look and monitor them closely. We have been monitoring the pedestrian gates because we have found bark and other items that prevent the gates to lock. The Senior Community Manager, Kathleen, and I are concerned about the interaction you received and would like to talk with you so we can understand what happened and address the situation appropriately. We will be meeting with our team members and reminding them about the level of service that is expected to everyone we interact with. When you have a few minutes, please call 714-839-5111 or stop by the office and ask for Kathleen. Thank you.
Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.
Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
$3,139
N/A
N/A
1 Bedroom
Please allow up to 24 hours for your answer to be visible to the public.
Check Availability
Archstone Fountain Valley