I lived in Casa de Luna for about a year and didn't have any problems with the staff while living there. I moved out and suddenly they were extremly rude. They told me we would get our deposit back within 21 days but we didn't. I called them many times and was told they would call me back. They never did! I had to keep calling them myself. I heard from other people that they were a nightmare when it came to moving out and they were right.