Review History for Saul_J

Crown Point & Cascades


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Saul_J

prospective ā€¢ Visited 2018

7/6/2018

We unfortunately had a really bad experience with Cascade apartments. There was an initial mix up and the apartment we were told was available was actually not, which wasn't a big deal. We were told a different layout was available so we submitted the application to make sure we would be approved ($47 application fee x2, $100 membership fee, $100 security deposit). We were still house/apartment hunting and the next day, found a place that better fit our needs. We came into the office and talked with their manager, Missi Burt, who we felt was rude and told us that her company was entitled to keeping the $300. She showed us the 14 page electronic document that was hidden in the online application, which stated in misleading language that they were entitled to the money as administrative fees. So we were stuck losing $300 after we pulled our application 24 hours after it was submitted. Legally they were in the clear, but morally it felt extremely wrong that they would keep $200 worth of secuirity deposit and membership fees in this situation. We both felt grateful we learned the true colors of this group before we signed a lease.

    Review 13 out of 86

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    Crown Point & Cascades

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