Review History for anonymous

Crystal Tree


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anonymous

Resident 2013 - 2019

1/14/2019

I've lived here for several years. When I moved in I loved the community and staff, but in the past two years the complex has been on a steady decline. We've dealt with constant noise due to updates they are doing on other apartments. While I appreciate that some level of noise comes with construction, management has done nothing to try to keep residents comfortable while these changes take place. Workers are allowed to scream and blast music as early as 6:30 AM, even on weekends. When we complained to management about the level of noise (note; not the inevitable construction noise, just the screaming, cursing workers) we were told that it shouldn't affect us since it isn't happening inside of our apartment. Meanwhile, they continue to advertise 'resort style living' while one hot tub has been broken for over five years (as of this review, is has been empty and partially demolished for almost a year) and the second one recently broke after being without jets for two years. The saunas are no longer operable, and they do very little to keep up the gym, where machines are frequently broken or without necessary parts. Maintenance was once excellent, but is now spotty. We have had to call multiple times to have individual issues fixed in the past year. In my experience, the staff has been mostly cordial, but the service for existing tenants leaves a lot to be desired. The front office no longer receives packages for residents, and we have received multiple threats that we will be 'fined' due to dog poop and cigarettes 'in our area', despite the fact that we don't smoke and that I always clean up after my dog. After all this, our rent has been drastically increased at the end of our past two leases. We will be moving out at the end of our lease.

    Review 3 out of 25

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    Crystal Tree

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