Review History for Residentfullerton

Amerige Pointe Apartments


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Residentfullerton

Resident 2020 - 2022

2/5/2022

Absolutely terrible staffs in the leasing office. They are unfriendly and unprofessional. They also charge a lot of separate utilities that are not disclosed at the initial orientation, but they will all appear in the bill. They also increase the rent a lot when you renew the contact. Absolutely not recommended!!
    Manager

    4/2/2022

    Amerige Pointe Apartments
    Dear Amerige Resident ~ I regret to hear that you had a negative experience with us. Please allow us the chance to turn your experience around! I would be happy to meet with you in person to discuss your concerns related to our customer service from our administration and service team. As to your utility charges, prospective residents are informed at the time of deposit that all utilities are billed separately. In addition, residents sign a Lease Agreement and a Utility Addendum at the time of move in, disclosing again that residents are responsible for all utilities. It is unfortunate that you felt that resident utility responsibility was not made clear to you at move in. A lease agreement assures you that the terms of the lease will not change. However, once a lease is expired, residents receive a renewal offer letter approximately 30-45 days in advance of the expiration. This allows the resident time to explore their housing options if the renewal offer does not meet their budget. We would like to have a better understanding about your experience. Please reach out to me at (714) 879-4500 at your earliest convenience. Your Community Manager, Carol Owens

    Review 25 out of 156

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