Review History for Verified Resident 832721

Cadence Apartments


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Resident 832721

Verified Resident 2019 - 2020

10/15/2020

Moving to cadence apartments has even one of my bigger mistakes. My car has been towed twice from my parking spot. Everything was broken when I moved in. Management will not let me cut my losses and move out early.
    1 Previous Review

    Previous Review

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    aminiz 832721

    Verified Resident 2020

    1/30/2020

    I have lived at Cadence Hayward for a little less than a month. So far, I have had several issues that could have easily been avoided with better management that focuses on improving the quality of life for the tenants. First, when I moved in, I found out that several things were not working. The heater was not working so I had to survive for about 5 days in ~55 degree temperature. The washer and dryer were broken and had to be replaced. The bathroom light was out and there was no hot water in the bathroom sink. After the hot water issue got fixed, I found that there is a leak so I still cannot use it. Cadence could have easily checked these things before marking the apartment ready for move in but they did not. After emailing the property manager, these issues got resolved. But I was counting on these things to be not broken in the first place. This made my first week at cadence extremely difficult. The parking situation at Cadence is pretty bad as well. They hand out one parking permit per 1bedroom apartment and you are expected to hang it from the dashboard of your car any time you park in the garage. There are no assigned parking spots so its first come first serve. Cadence has contracted a local towing company that tows vehicles parked without a permit. This all sounds fine in theory. But every single person that parks in the garage has to remember to put up the permit each time they park there. Inevitably, some people will forget to do that now and then. If that happens, you will come down to the garage in the morning and find that your car is not there. This happened to me while I was dealing with all the issues I mentioned above, along with the normal stress of moving to a new place. Cadence can easily change this system. They already have my car's make/model/year/license plate number. Why would they then need to have my car towed if I forget to hang the permit? Why even give residents these permits and put them in this situation instead of just using license plate numbers to enforce the parking rules? Cadence has Valley Trash service. You put your trash in provided bags/bing and leave it out in front of your apartment 6-8 pm and they will get rid of it for you. There is a monthly charge for this service. This sounds fine in theory again but it is not. The hallways smell like trash. There are full trash bins in front of apartments in the morning somehow. I would rather throw out the trash by myself than have my hallway smell like trash. But you cannot opt out so I still have to pay for this service. They give you 2 keys and 1 key fob. The key fob lets you into the buildings and the key lets you into the apartment. Why would I want 2 keys if I cannot have 2 key fobs? There is no point in me giving my SO an apartment key if I cannot give her a key fob. In response to this review, you will see a comment from Cadence management asking me to contact them so they resolve all my issues. But I have already called them and even emailed the community manager, Todd Mello. I have so far not heard back from him.
      Manager

      1/31/2020

      Cadence Apartments
      Hello, We understand your frustration and it is important for us to remedy your experience as soon as possible. Please be assured, we are working diligently to address your concerns and we apologize if this is taking longer than desired. Our residents are our top priority and we are grateful you have chosen to reside with us. Our team is committed to addressing your needs and we appreciate the opportunity to work with you. If you would like an update as to the status of any pending work orders, please contact us. Thank you for taking a moment to tell us how you feel and to rate your experience. We look forward to restoring your experience soon, thank you. Cadence (510) 894-6319

      Review 44 out of 85

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