Review History for anonymous

The Avenue Hollywood Apartments


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anonymous

Resident ā€¢ 2019

9/20/2019

We have lived at the Avenue Apartments for less than 6 months and it has been the worst living experience of my life. It starts and ends with the management. There is a total lack of respect and compassion for their residents. We signed our lease in March 2019 and were given NO NOTICE that they were going CLOSE the pool, hot tub, and grills for FOUR MONTHS starting on our move in date of April 2019. They did however give notice to all their CURRENT residents that month (March 2019) notifying them that the construction that was going to happen in the coming months. BUT NOT NEW RESIDENTS SIGNING A ONE YEAR LEASE - who are signing in anticipation that the amenities they are agreeing to will be available. THIS IS NOT THE WAY TO RUN A BUSINESS. When we spoke to management in shock after seeing the construction begin three days after we moved in - THERE WAS NO APOLOGY or any recourse on behalf of the management. Their response was that it was in our contract and that the woman who we were working with has since left so she must have forgotten to tell us when we signed our lease. NO COMPASSION AND NO APOLOGY. EXCUSE ME? My husband and I both work from home and the drilling & construction started every morning at 8AM lasting all day till 6PM. We moved in April 2019 and the drilling didn't end till LATE August 2019. ANOTHER NOTE : It's very frightening to see how completely disorganized management is - hiring new people who are coming and going ever couple months. We have been sent the same email THREE times asking for the SAME information regarding our jobs, our pet, etc. We gave management this information when we moved in. We also sent them this information again when they asked for it after we lived in the building for two months. I just got another email last week requesting this SAME information. Clearly there is a problem in their office, and worse, I suspect they are mishandling personal/private information. We will not be renewing our lease in 2020. It's shocking how this apartment complex is being run. No respect for their residents when a simple apology or slight gesture of caring would go a long way. STAY AWAY. STAY FAR WAY.
    Manager

    9/27/2019

    The Avenue Hollywood Apartments
    Hi Ava, We appreciate the time you took to write us a review. Feedback from our residents is how we improve our services. We apologize your first 6 months at The Avenue have been less than stellar. I hope you've been able to enjoy our newly renovation pool area and the Resort Pass gift certificates we provided as an alternative measure throughout the renovations. It was very nice to speak with you personally today; we've learned we need to improve our communication and follow-up in order to avoid future frustrations. We hope you continue to enjoy your home here at The Avenue. If you have any further questions feel free to reach out to us 323-876-1619.

    Review 40 out of 73

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