Review History for anonymous

The Avenue Hollywood Apartments


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anonymous

Resident ā€¢ 2019

9/20/2019

I love this place, the front desk people are amazing and so is the general staff, but unfortunately the management has become an issue with their handling of certain important aspects of living and general deceit. My wife and I are now looking for a different place to live because of how we are being treated as residents. The first issue was deceit when we moved in. We were never told that the building would be under construction before we moved in and 3 days after we moved in they began heavy construction for months! It was incredibly loud and they kept saying it would be done "next week" for months. The whole thing was managed poorly and to not tell new residents about it before signing the lease feels very deceitful. NOTE FOR POSSIBLE NEW RESIDENTS: They are planning A LOT more construction. Next, they recently towed my car out of our private garage without warning - just completely gone. We pay a lot to live here and want to feel safe. Knowing that the management is fine to tow cars of RESIDENTS when they have all of our plates on file with NO WARNING is completely unexceptable. I'm now missing meetings and work to deal with this problem they created. The tow company also damaged the chassis of my car, so I had to actually take it from the tow station to the dealership. If my car is parked somewhere that's an issue, you have all my info and I'm right upstairs. Just let me know! Instead you wanted to send a "message" it seems. I should not be treated the same as a non-resident in our parking garage. If a plate doesn't pop up as a resident, tow the car, OR if a formal warning has been given to a resident (and the warning has been received) then tow the car! I had been traveling for 3 weeks, came back, fell asleep early due to time change, and wasn't parked for more than 5 hours before my car was towed. No warning to me! It's a shame the management has gone this low. Truly sad. I hope someone sees this, so appropriate change can be made. This is NOT how you run a successful business and is totally unnecessary.
    Manager

    9/27/2019

    The Avenue Hollywood Apartments
    Hi Charles, We appreciate your honest feedback. Terribly sorry about your sentiments towards your vehicle being towed and your negative experience this morning. As management we've emailed residents on multiple occasions, posted signs in elevators, warning letter posted at our front desk and most recently emailed the community regarding Retail/Guest parking last Tuesday, September 10, 2019. Residents have been notified and your vehicle was cited with an appropriate warning. We hope you continue to enjoy your home here at The Avenue. If you have any further questions feel free to reach out to us 323-876-1619

    Review 39 out of 73

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