Review History for heeeunle

Deerfield Apartments


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heeeunle

Resident 2002 - 2012

4/25/2012

I agree with the last post. The Irvine Company did a terrible job of hiring their staff here. --------------- and ------------ are such terrible people. My parents have lived in this complex for over 10 years. It is very conveniently located to Deerfield Elementary and Venado Middle School ( one star). However, the perks end there. The Irvine Company did a terrible job of hiring their staff here. --------------- and ------------........these are the two most terrible, unpleasant people I have ever dealt with in my life. My parents ran into a problem of having to pay a pet deposit for MY service animal. I explained the situation to ------ (service animals are not pets so a deposit should not be necessary) and she told me she would contact me back as soon as she can. It took her 4 days to get back to me. She told me my parents would still have to pay the pet deposit because although the dog is my service animal, it does not provide any services to my parents which was understandable. However, I didn't think it made sense to have to burden my parents into paying for the pet deposit for a visiting service animal (I'm live in LA but visit my parents often). Therefore, I asked whether things would change if my parents added me on the lease. ------ suddenly became very angry. She tried to coerce me into having my parents pay for the pet deposit although I told her I would provide her with all the necessary documents (including a letter from a physician). She yelled at me and told me I was trying to get around paying for the security deposit. She was extremely demeaning and I felt emotionally harassed. When I told her to calm down she continued to raise her voice at me. I literally had an anxiety attack. When I called the office back after calming myself down, ----- picked up and told me ------ would not talk to me because I am not a resident and that they would deal with the pet deposit situation with my parents. When I tried to explain to them that my parents don't speak english very well, they told me that they did not care. I would never want to live where the management staff is filled with such rude, terrible, unhelpful people like ----- and ------. All I was doing was to try to help my parents but I was treated like trash. I don't think that is acceptable in any business. A warning to future employers: DO NOT HIRE SUCH TERRIBLE PEOPLE LIKE --------------- AND ------------.

    Review 5 out of 25

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    Deerfield Apartments

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