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San Carlo Apartments



Resident · 2016 - 2017
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I currently live at San Carlo and, while I really like our unit and where we live, I have been less than pleased with the management of this property. We previously lived in another Irvine Comapny property in Newport and had nothing but great experiences with the management, so when we moved here, we were shocked at what was going on. -I've called the management office on multiple occasions with questions, issues, etc. and always told they would look into this "right away" and get back to me. Every single time, I've had to call them back hours later to follow-up, since they never called me back to let me know what was going on -During the heavy rains this winter, we had a leak in our unit that resulted in our carpet being soaked. When I called to tell the management office and find out how they were planning to resolve this issue, Rigel told me "well, since we had extremely heavy rains and that doesn't happen normally, we aren't worried about this in the future." However, it rained again heavily 3 weeks later and our unit again had the leak. At this point, I wrote an email to the management office detailing everything that had occurred. We were promised the leak would be fixed. That was on 2/22 and as of 4/10, the leak has yet to be fixed. -While the maintenance guys are nice and respond to service requests rather timely, they do the bare minimum. At our Newport apartment, the maintenance guys were so nice and helpful, often helping us with whatever we asked (hanging a mirror, changing our door lock, etc.). We asked the maintenance guys at San Carlo to help with changing our lock and they stated that wasn't part of their job. They also won't come into our home with our dog there when we aren't home and suggested we lock in a bedroom or bathroom for the whole day. At the Newport property, the guys were so nice, would come in whenever with our dog (who is not aggressive) and even gave her treats. Overall, I have been less than pleased with the management at San Carlo and think there needs to be a serious overhaul of the staff and process
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San Carlo Apartments

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