Review History for anonymous

Turtle Rock Vista Apartments


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anonymous

Resident 2012 - 2019

8/26/2019

Lived there for 7 years with 4 years in the last apartment. Short summary includes Rent increases of about $200 every year, Common laundry service with faulty machines that waste money a lot and management response is to call the laundry service company yourself, No security or video surveillance around the complex so lot of mail loss of packages all the times, Appliances are oldest and cheapest that our grand parents have used so good luck, One maintenance guy who will do a patch work or work around always even if the replacement is necessary, Bugs infestation in the units, COX internet gives you 25MB speed maximum(with lot of signal noise) even if you have higher speed plan because of the old cables that run in the buildings do not support high speed internet (cox told me that 3 times over my stay here), Air conditioning installed is older than my parents age and hence electric bill is super high so putting temperature at 78 degrees will cost $300/month or something (Just look at the installed inside unit and decide your self since its bigger than coat closet). I have paid more than $500 easy in summer. Above all you lose all your deposit on move out for cleaning, carpet replacement, paint etc. Based on these characteristics no wonder why management changes here every year. In my check out experience, Jeff did the final walk through and took pictures when we moved out. He told us that it looks good and the only thing is cleaning charge most likely. Another staff told us the same on phone that since you stayed 4 years so expect deposit return. Then I found out that I have been charged about $700 out of my $800 deposit which is ridiculous. I spoke to Allison(Mgr) that it is not fair to charge anything other than cleaning but she told me that part of carpet replacement of about $400 is charged. I wasted at least a grand if not more on their laundry machines for being faulty which ate money all the time and not work but the manager did not have a courtesy to not charge for carpet replacement which should have been waved after living there for 4 years and with no major damage to the carpet except being dirty. If they chose to replace carpet for the next tenant then why pass the charge to residents. It looks like they find an excuse to not return the deposit once you leave. I give 0 star if possible not just based of my move out experience, but overall in terms of so many issues with the apartment complex and management attitude of zero courtesy. Laundry Details: I highly encourage the current residents to complain big to the management about their faulty services like pathetic cabling and specially their laundry services that charges at least $4-$5 dollars extra every time you use their machines because on average 1 out of 4 wash and dryers have to be repeated for their fault. While speaking to other residents in the laundry one of them told me that she prints out monthly bank statements and then argue each month for credit from the management on charging for faulty machines that don't work after putting the money. So as per this calculation if I stayed 7 years and every week I lost atleast $5 then it will be $5*52weeks*7years=$1820 assuming laundry is done once a week using 2-3 machines at a time. Residents should not be courteous for keeping quite like I did because they will not be courteous to you when it's their turn.

    Review 2 out of 27

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    Turtle Rock Vista Apartments

    March 2024

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