Review History for markasm

Villa Siena


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markasm

Resident 2016

6/10/2016

Bait and switch!!! We found a floor plan we liked online and went to the leasing office to tour the unit. But because the tenants weren't scheduled to move out till a week later, we could only see pictures of the apartment. We were shown upgraded flooring and other upgraded features which the leasing agent, Marlie told us that is what's inside this apartment. She also showed us a board with materials such as flooring and cabinets to demonstrate the things they use to upgrade and update the apartments. We liked the upgraded apartment pictures we saw, so we signed the lease based on what was shown to us. When we moved in, we found the flooring was never updated, and because it is still the original flooring from 15 years ago, it's all scratched up and warped, buckled, gouged, and show signs of flooded before. We reported this discrepancy to their office, we talked to Marlie, Elizabeth, Dale, Runya, we waited for 2 weeks, and finally got a call today, telling us they're not going to replace the flooring. They just said no, without addressing the bait and switch issue. Then they offered the option for us to move out because they said they have a 30 days satisfaction guarantee. Wow!! We signed in good faith that Irvine Company is big and supposedly a reputable company, who would have thought that in 2016, you're still running the bait and switch scam. The maintenance team is great though, because when we moved in, the toilet wasn't sealed properly, so it was leaking. Also the washer was rusty and broken, and the oven door didn't close. But they came and repaired those issues promptly.

    Review 13 out of 158

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