Review History for anonymous

Aventine Apartments


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anonymous

Resident

6/9/2012

I am a professional and have a Masters. I am a very busy person and don't have time to be playing games with unreliable, unprofessional, inexperienced so called apt. managers or assistant managers. THEY ARE ALL JUST CLERKS here at Aventine apts. WHEN I SAY INEXPERIENCED, I REALLY MEAN INEXPERIENCED. ----------------- and ---------------- SAY THEY WILL CALL YOU BACK ABOUT YOUR REPAIR PROBLEM AND THEY NEVER DO. I have been living at Aventine for over 6 mos. I was tricked by ----------------- into moving into an apt. with a sorry looking carpet (worn out, dirty, raggedy, nails sticking out which would hurt my 11 year old daughter's feet and my feet). Since the second day that I moved in I placed a work order requesting about 5 items to be repaired including changing the carpet. They said that the carpet company did not do a good job at cleaning it. I said you can clean it 100 times and it still will look the same; old, thin, smelly, coming apart. ---------------- took photos and said she was going to talk to her boss about the carpet and was going to get back to me. After 4 mos. I got tired of waiting then I called -----------------. She told me that I was wasting their money because they sent a carpet cleaner and took care of my carpet loooong time ago they were not going to do it again. I said if this is true, who gave them permission to enter my apt. and why is the carpet since in such a terrible shape? The next day I sent my 6'2" African American friend to tell them that they have been taking my $990. every month but they can't send someone to at least repair the unraveling and disgusting carpet for over 16 weeks. ----------------- sent a carpet cleaner within an hour. At the very beginning of June 2012 I placed an order for pest control since I had HUGE ROACHES in my bathroom and ANTS in my food pantry and kitchen counters. They placed me on the list for pest techs to spray my apt. they never showed. I called ----------------, she told me that they did spray. I said then why are there still bugs crawling around in my bathroom and kitchen...DISGUSTING....!!!! She said she was going to have them come back the same day or the next day; she would get back to me. After 4 days nobody has called me ....she nor the maintenance man who came to fix my kitchen faucet and saw all my food pantry shelves, counters, emptied, nor the other -------- woman, nor ----------------. So I went to Lowe's bought 5 gal. bug spray pump, walked into the apt office saw the people who work there (----------------, -----------------) all sitting around not working but laughing aloud, socializing with each other. Again just like the carpet problem above...they thought the pest problem in my apt. was fixed. So I told them that since NOBODY EVER got back to me I bought my own bug spray and I placed the Lowe's receipt of $7.88 on their desk they wanted to continue arguing and telling me that the problem was fixed so I told them to put my $7.88 refund in my mailbox. I walked away really fast and they were still arguing and saying...that's not how we do things around here. THE PEOPLE WHO LIVE AROUND HERE ALSO HAVE HAD BAD EXPERIENCES WITH THE OFFICE PEOPLE.THEY DON'T SEEM TO BE DOING THEIR JOB. I WISH THEIR BOSS WOULD KNOW WHAT TYPE OF TREATMENT THEY ARE GIVING THE TENANTS. Under my kitchen sink there was black large stains that looked like dryed vomit on the wood when I moved in and they haven't cleaned yet. The food pantry also has black stains; gross and they haven't cleaned yet. IF YOU CALL HEADQUARTERS out of town( I believe Riverside) (Aventine's web to get tel)....TO REPORT WHAT IS HAPPENING HERE; the headquarters don't really care. The person in charge of this complex never returned not even 1 call; I left about 4 messages with a secretary.I called for 3 days. I have 10 photos of the disgusting carpet unraveling with scum around the carpet's perimeter in the whole apt. but I'm having trouble downloading. SORRY.

    Review 15 out of 50

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