The Palms at Laguna Niguel

Providing our residents with a home that is enjoyable and valuable is a priority for BRE and The Palms at Laguna Niguel. We certainly apologize for the negative experiences you had while residing in our community and when working with the onsite associates. Please note that the details in your review are quite surprising. Please contact me directly at [email protected] so that we may address these issues directly. We work hard to continue to improve our commitment to excellent customer service and therefore greatly appreciate your feedback, nurse1955.

Providing our residents with a home that is comfortable and enjoyable is certainly a priority for BRE Properties, Inc. and The Palms at Laguna Niguel. We deeply regret that this has not been your experience. Thank you for providing us with your comments regarding the grounds onsite. The cones and caution tape were actually used onsite in order to repair the areas that collected stagnant water. These areas have since been repaired. We will also distribute a notice to all of our residents reminding them of our parking, pet and vehicle policies. While apartment living means that there are occasional challenges with the close proximity of neighbors, the noise that is generated should always be a reasonable level. We always attempt to be proactive in handling issues of noise with the understanding that normal apartment noise can be expected. With this expectation, however, we request that residents be mindful of noise from the use of controllable sources, such as televisions or other activity. If any noise issues are experienced we urge our residents to please contact our Courtesy Patrol at (949) 214-7900 so that proper documentation can be made on the violation. Additionally, if you know the apartment numbers of those with multiple occupants and multiple pets, please provide the onsite associates with this so that we may follow up. We strive to continue to improve our commitment to excellent customer service and therefore greatly appreciate your feedback.

Providing our residents with a home that is comfortable and enjoyable is a priority for BRE Properties, Inc. and The Palms at Laguna Niguel. We always aim to ensure that each concern is addressed effectively and efficiently. We certainly apologize for any negative experiences you had when working with the onsite associates. We strive to provide our residents with excellent customer service and regret that this was not your experience. We hope that you can provide us with the opportunity to remedy any outstanding concerns by submitting your request to our maintenance line for The Palms at Laguna Niguel at 1-866-313-1457 or scheduling an appointment with the community manager. While apartment living means there are occasional challenges with the close proximity of neighbors, the noise that is generated should always be a reasonable level. BRE Properties, Inc. always attempts to be proactive in handling issues of noise with the understanding that normal apartment noise can be expected. With this expectation, however, we request that residents be mindful of noise from the use of controllable sources, such as televisions or other activity. If your issues continue further please contact our Courtesy Patrol at 1-888-999-0059 so that proper documentation can be made on the violation. We hope that you can provide us with the opportunity to remedy your concerns. We strive to continue to improve our commitment to excellent customer service and therefore greatly appreciate your feedback.

Providing our residents with a home that is enjoyable and valuable is a priority for BRE Properties, Inc. and The Palms at Laguna Niguel. We regret that this was not been your experience. The cost of each apartment is calculated based on many items. Each and every apartment homeâ??s cost is continuously evaluated and the prices vary depending on market conditions. Please understand that we always provide our residents with the best possible pricing given their specific apartment, market conditions and other related factors. Additionally, we apologize that you feel that our termination fee is unfair. BRE understands that circumstances may arise in which our residents will no longer be able to or do not wish to fulfill the terms of their lease. Therefore, the option and conditions of terminating a lease early is a courtesy to our residents that we chose to provide. We strive to continue to improve our commitment to excellent customer service and therefore greatly appreciate your feedback.

Providing our residents with a home that is enjoyable and valuable is a priority for BRE Properties, Inc. and The Palms at Laguna Niguel. We regret that this has not been your experience. We apologize that the available parking spaces are limited. Not knowing whether or not there will be a convenient space for you or your guests to park their car can be a frustrating experience. Parking strategies at our communities change frequently as a result of the current conditions and challenges. If you would like to share any additional information please make an appointment with the community manager, Andrew Allen. We strive to continue to improve our commitment to excellent customer service and therefore greatly appreciate your feedback.