What types of floor plans are available?

Studio, 1 Bath and 1 Bed, 1 Bath and 1 Bed, 2 Baths and 2 Beds, 1 Bath and 2 Beds, 1.5 Baths and 2 Beds, 2 Baths and 2 Beds, 2.5 Baths

Ratings & Prices for The Palms at Laguna Niguel, Laguna Niguel, CA

Renter Ratings

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SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	N/A

Manager's Review Engagement

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Manager's Review Reply Time

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Ratings & Reviews (92 Reviews)

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Prospective Resident • Visited 2018

11/17/2018

I'm not living at The Palms at Laguna Niquel.I'm a delivery person.I delivered a package to a tenant. I like the place. I thought in the future I might move there because I'm planning to move that area.Than I meet one of the staff (Julianna Caldwell).… See More

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Resident • 2017

08/12/2017

Do not recommend. They never clean the pool it is always dirty, and has all kinds of bugs . Look at pictures attached. Next time i ll post photos bugs in pool See More

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DREAMCATCHERWML • Resident • 2011 - 2017

07/21/2017

My family and I have lived at The Palms At Laguna Niguel on and off for the past 5 years. We have seen many changes in that time which was what prompted me to write this updated review. Before Essex took over our community was in… See More

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Resident • 2013 - 2015

01/24/2015

If I could give it no stars I would. The apartments are sorely dated with the cheapest fixtures and hardware you can find. It's so bad that when you move in, that glistening sink is actually enameled over the previous tenant's crud and after a couple… See More

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Resident • 2013 - 2014

10/22/2014

I can't believe these people on here. My wife and I have been here for around 1 and 1/2 years now. The grounds are kept up nicely and the staff are very helpful and sincere. The area here is beautiful. Five minutes to the beach, mall… See More

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nurse1955 • Resident • 2013

11/11/2013

I lived here for 6 months, what does that tell you. Normally there would be no need to elaborate, but in this case I must. At first glance this place looks alright. This is the only positive thing I can say about this place. The complex… See More

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The Palms at Laguna Niguel Manager

11/13/2013

Providing our residents with a home that is enjoyable and valuable is a priority for BRE and The Palms at Laguna Niguel. We certainly apologize for the negative experiences you had while residing in our community and when working with the onsite associates. Please note that the details in your review are quite surprising. Please contact me directly at [email protected] so that we may address these issues directly. We work hard to continue to improve our commitment to excellent customer service and therefore greatly appreciate your feedback, nurse1955.

carloshdz • Resident • 2012 - 2013

08/26/2013

Move here and with in a year expect to pay 200-300 more per month, paper thin walls, I could here my upstairs neighbor peeing, and my next door neighbor's conversations in their bedroom. not enough parking spots, AC unit too loud, this apartment complex changes managers… See More

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Resident • 2012 - 2013

07/20/2013

Do yourself a favor DO NOT RENT HERE! There is a reason why the rent is so cheap! They are just that cheap! They don't care about their residents they only care about your rent each month. The property is littered with children who do not… See More

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The Palms at Laguna Niguel Manager

07/24/2013

Providing our residents with a home that is comfortable and enjoyable is certainly a priority for BRE Properties, Inc. and The Palms at Laguna Niguel. We deeply regret that this has not been your experience. Thank you for providing us with your comments regarding the grounds onsite. The cones and caution tape were actually used onsite in order to repair the areas that collected stagnant water. These areas have since been repaired. We will also distribute a notice to all of our residents reminding them of our parking, pet and vehicle policies. While apartment living means that there are occasional challenges with the close proximity of neighbors, the noise that is generated should always be a reasonable level. We always attempt to be proactive in handling issues of noise with the understanding that normal apartment noise can be expected. With this expectation, however, we request that residents be mindful of noise from the use of controllable sources, such as televisions or other activity. If any noise issues are experienced we urge our residents to please contact our Courtesy Patrol at (949) 214-7900 so that proper documentation can be made on the violation. Additionally, if you know the apartment numbers of those with multiple occupants and multiple pets, please provide the onsite associates with this so that we may follow up. We strive to continue to improve our commitment to excellent customer service and therefore greatly appreciate your feedback.

Resident • 2011 - 2013

07/17/2013

I've been here for two years. It is nothing special, kind of safe, but the reason I picked this area was that it seemed a little upper than average class, and I had a special deal on my apartment. But, the problem is that office people… See More

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Prospective Resident • Visited 2011

05/14/2013

I frequently visit my friends who live in this apartment community and have to say that I am glad I didn't move in here. I was seriously considering this place but did not pick it for the following reasons: 1. Parking is ridiculous after 5pm any… See More

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Resident • 2011 - 2012

04/03/2013

I used to live at the Palms. I got sucked in because of the good price. When I took the tour the leasing girl said there was always a ton of parking and that it was quiet. My mistake for visiting during the day! We signed… See More

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Resident • 2010 - 2013

03/25/2013

We've been very happy here these past 3-4 years (so glad that we could find a kid-friendly pet-friendly apartment community) but it seems like ever since the temporary manager (Matt?) left the office and tenants are now estranged. If we come in to ask a simple… See More

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Resident • 2010 - 2011

03/07/2013

I really loved living here. Great fun safe place for kids/ families. The pool does get packed in the summer with lots of young adults. Kinda remended me of a "Spring Breakers" sort of scene. The only problem I ran into was LOTS of mold in… See More

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Resident • 2011 - 2013

01/31/2013

1. Last month, my car was broken into within minutes. It was during the daytime. I locked my car, ran inside to pick up paperwork, and returned minutes later to find the window smashed in and my $14 (cheap) soccer ball stolen from the front seat.… See More

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Resident • 2012 - 2013

01/16/2013

Management and staff is rude. No place for a visitor to park because commercial vehicles are parked all over, trailers and trashy cars are stored all over for weeks on end. Multiple dogs in apartments and barking day and night. Poop all over the grass and… See More

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The Palms at Laguna Niguel Manager

02/28/2013

Providing our residents with a home that is comfortable and enjoyable is a priority for BRE Properties, Inc. and The Palms at Laguna Niguel. We always aim to ensure that each concern is addressed effectively and efficiently. We certainly apologize for any negative experiences you had when working with the onsite associates. We strive to provide our residents with excellent customer service and regret that this was not your experience. We hope that you can provide us with the opportunity to remedy any outstanding concerns by submitting your request to our maintenance line for The Palms at Laguna Niguel at 1-866-313-1457 or scheduling an appointment with the community manager. While apartment living means there are occasional challenges with the close proximity of neighbors, the noise that is generated should always be a reasonable level. BRE Properties, Inc. always attempts to be proactive in handling issues of noise with the understanding that normal apartment noise can be expected. With this expectation, however, we request that residents be mindful of noise from the use of controllable sources, such as televisions or other activity. If your issues continue further please contact our Courtesy Patrol at 1-888-999-0059 so that proper documentation can be made on the violation. We hope that you can provide us with the opportunity to remedy your concerns. We strive to continue to improve our commitment to excellent customer service and therefore greatly appreciate your feedback.

Prospective Resident • Visited 2010

01/09/2013

The apartments themselves are ok, the grounds just so/so, but since they were sold to a corp. the service is horrible, typical, lousy treatment from a group of employees who couldn't care less. Sad, thought this place would be different, they sold out...and they have raised… See More

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Resident • 2009 - 2012

11/25/2012

It was not good experience to stay here for the last couple years; and it got worse with the management change lately. Be careful if you want to move into this place. The initial rent seems Ok; but you will know when it's time to renew.… See More

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The Palms at Laguna Niguel Manager

02/28/2013

Providing our residents with a home that is enjoyable and valuable is a priority for BRE Properties, Inc. and The Palms at Laguna Niguel. We regret that this was not been your experience. The cost of each apartment is calculated based on many items. Each and every apartment homeâ??s cost is continuously evaluated and the prices vary depending on market conditions. Please understand that we always provide our residents with the best possible pricing given their specific apartment, market conditions and other related factors. Additionally, we apologize that you feel that our termination fee is unfair. BRE understands that circumstances may arise in which our residents will no longer be able to or do not wish to fulfill the terms of their lease. Therefore, the option and conditions of terminating a lease early is a courtesy to our residents that we chose to provide. We strive to continue to improve our commitment to excellent customer service and therefore greatly appreciate your feedback.

Resident • 2011 - 2012

11/01/2012

We have been previous tenants of this property several years ago when the property was called, "The Pinnacle." The parking was great back then, now it's a nightmare. There are two of us living in a two bedroom apartment at the Palms and we drive ONE… See More

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The Palms at Laguna Niguel Manager

02/28/2013

Providing our residents with a home that is enjoyable and valuable is a priority for BRE Properties, Inc. and The Palms at Laguna Niguel. We regret that this has not been your experience. We apologize that the available parking spaces are limited. Not knowing whether or not there will be a convenient space for you or your guests to park their car can be a frustrating experience. Parking strategies at our communities change frequently as a result of the current conditions and challenges. If you would like to share any additional information please make an appointment with the community manager, Andrew Allen. We strive to continue to improve our commitment to excellent customer service and therefore greatly appreciate your feedback.

Resident • 2012

10/30/2012

Management terrible. I moved out 6 months ago... Management is awful, they show no remorse. I have a wife who has medical problems, a 6 year old and a 6 month old. Yes, my fault on not paying for rent on time, but I've always payed… See More

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Resident • 2012

09/10/2012

I have enjoyed living here. The leasing office staff are very professional, courteous and responsive to my questions. The maintenance staff always showed up a day or two after I contacted the office for maintenance.

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eday618 • Resident • 2011 - 2012

07/27/2012

Coming to The Palms @LN was a pleasant surprise when we moved back to Cali from the East Coast just over a year ago. The apartment units were very affordable yet clean and well-maintained. More importantly, it provided for a sense of security and a safe… See More

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bigblzr • Resident • 1999 - 2012

07/26/2012

i have lived here for 14 years, and i have to say that for the most part it is a wonderful apartment complex !! the maintenance guys are really sweet and clean when working in the apartments. the current manager is very helpful when i have… See More

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TamiSugarPie • Resident • 2010 - 2012

07/03/2012

I have live here for 2 & 1/2 years, and i love it, I was reading other reviews and they are incorrect...the grounds are not littered with dog poop, and I have a dog and we pick our poop up, for the owners that dont pick… See More

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moosemom12 • Resident • 2012

07/01/2012

We love this partment. The fllorplan is great, the price is right and the staff is so sweet and helpful. We have a big dog and that was not a problem, they are very pet friendly. The neighboord is quiet which is great when get up… See More

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Thunder2012 • Prospective Resident • Visited 2011

06/21/2012

We couldn't be happier with this place. My wife and I looked around a lot at different apartments and these were the best ones. They are very friendly and have all the ammenities you need. My only thing is neighbors who complain about dogs barking. Dogs… See More

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•

Updated Review

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Manager

Floor Plans & Pricing

Studio, 1 Bathroom

Price
Price
$2,390
SQ. FT.
N/A
Available
Avail.
N/A
Model
Studio

1 Bedrooms, 1 Bathroom

Price
Price
$2,133
SQ. FT.
N/A
Available
Avail.
N/A
Model
1 Bedroom

1 Bedrooms, 2 Bathrooms

Price
Price
$2,032
SQ. FT.
N/A
Available
Avail.
N/A
Model
1 Bedroom

2 Bedrooms, 1 Bathroom

Price
Price
$2,229
SQ. FT.
N/A
Available
Avail.
N/A
Model
2 Bedrooms

2 Bedrooms, 1.5 Bathrooms

Price
Price
$2,618
SQ. FT.
N/A
Available
Avail.
N/A
Model
2 Bedrooms

2 Bedrooms, 2 Bathrooms

Price
Price
$2,624
SQ. FT.
N/A
Available
Avail.
N/A
Model
2 Bedrooms

2 Bedrooms, 2.5 Bathrooms

Price
Price
$2,583
SQ. FT.
N/A
Available
Avail.
N/A
Model
2 Bedrooms

Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.

The Palms at Laguna Niguel

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#727272; } .epiq-report-c { fill:#a6a6a6; } .epiq-report-d { fill:#d9d9d9; } N/A

Renter RatingsN/A

Review CountN/A

Manager's Review EngagementN/A

Manager's Review Reply TimeN/A

Ratings & Reviews (92 Reviews)

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Noise

Maintenance

Neighborhood

Safety

Grounds

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Noise

Maintenance

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Safety

Grounds

Office Staff

The Palms at Laguna Niguel Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Palms at Laguna Niguel Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Noise

Maintenance

Neighborhood

Community epIQ Grade

Renter Ratings

Review Count

Manager's Review Engagement

Manager's Review Reply Time