The Palms at Laguna Niguel

28188 Moulton Parkway, Laguna Niguel, CA 92677
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The Palms at Laguna Niguel

 
 
 
 
 
 

ApartmentRatings Property Breakdown

RENTER RATING
Based on 92 
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29%RECOMMENDED
THIS PROPERTY
VS
72%CITY AVERAGE

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The Palms at Laguna Niguel Manager

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Prospective Resident Visited 2018 Not Recommended
Reviewed 11/17/2018
I'm not living at The Palms at Laguna Niquel.I'm a delivery person.I delivered a package to a tenant. I like the place. I thought in the future I might move there because I'm planning to move that area.Than I meet one of the staff (Julianna Caldwell).… See More
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Resident 2017 Not Recommended
Reviewed 08/12/2017
Do not recommend. They never clean the pool it is always dirty, and has all kinds of bugs . Look at pictures attached. Next time i ll post photos bugs in pool See More
(Resident Photo) Image of The Palms at Laguna Niguel in Laguna Niguel, CA(Resident Photo) Image of The Palms at Laguna Niguel in Laguna Niguel, CA
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DREAMCATCHERWML • Resident 2011 - 2017 Recommended
Reviewed 07/21/2017
My family and I have lived at The Palms At Laguna Niguel on and off for the past 5 years. We have seen many changes in that time which was what prompted me to write this updated review. Before Essex took over our community was in… See More
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Resident 2013 - 2015 Not Recommended
Reviewed 01/24/2015
If I could give it no stars I would. The apartments are sorely dated with the cheapest fixtures and hardware you can find. It's so bad that when you move in, that glistening sink is actually enameled over the previous tenant's crud and after a couple… See More
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Resident 2013 - 2014 Recommended
Reviewed 10/22/2014
I can't believe these people on here. My wife and I have been here for around 1 and 1/2 years now. The grounds are kept up nicely and the staff are very helpful and sincere. The area here is beautiful. Five minutes to the beach, mall… See More
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nurse1955 • Resident 2013 Not Recommended
Reviewed 11/11/2013
I lived here for 6 months, what does that tell you. Normally there would be no need to elaborate, but in this case I must. At first glance this place looks alright. This is the only positive thing I can say about this place. The complex… See More
The Palms at Laguna Niguel Manager11/13/2013

Providing our residents with a home that is enjoyable and valuable is a priority for BRE and The Palms at Laguna Niguel. We certainly apologize for the negative experiences you had while residing in our community and when working with the onsite associates. Please note that the details in your review are quite surprising. Please contact me directly at [email protected] so that we may address these issues directly. We work hard to continue to improve our commitment to excellent customer service and therefore greatly appreciate your feedback, nurse1955.

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Resident 2012 - 2013 Not Recommended
Reviewed 07/20/2013
Do yourself a favor DO NOT RENT HERE! There is a reason why the rent is so cheap! They are just that cheap! They don't care about their residents they only care about your rent each month. The property is littered with children who do not… See More
The Palms at Laguna Niguel Manager07/24/2013

Providing our residents with a home that is comfortable and enjoyable is certainly a priority for BRE Properties, Inc. and The Palms at Laguna Niguel. We deeply regret that this has not been your experience. Thank you for providing us with your comments regarding the grounds onsite. The cones and caution tape were actually used onsite in order to repair the areas that collected stagnant water. These areas have since been repaired. We will also distribute a notice to all of our residents reminding them of our parking, pet and vehicle policies. While apartment living means that there are occasional challenges with the close proximity of neighbors, the noise that is generated should always be a reasonable level. We always attempt to be proactive in handling issues of noise with the understanding that normal apartment noise can be expected. With this expectation, however, we request that residents be mindful of noise from the use of controllable sources, such as televisions or other activity. If any noise issues are experienced we urge our residents to please contact our Courtesy Patrol at (949) 214-7900 so that proper documentation can be made on the violation. Additionally, if you know the apartment numbers of those with multiple occupants and multiple pets, please provide the onsite associates with this so that we may follow up. We strive to continue to improve our commitment to excellent customer service and therefore greatly appreciate your feedback.

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Resident 2011 - 2013 Recommended
Reviewed 07/17/2013
I've been here for two years. It is nothing special, kind of safe, but the reason I picked this area was that it seemed a little upper than average class, and I had a special deal on my apartment. But, the problem is that office people… See More
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Prospective Resident Visited 2011 Not Recommended
Reviewed 05/14/2013
I frequently visit my friends who live in this apartment community and have to say that I am glad I didn't move in here. I was seriously considering this place but did not pick it for the following reasons: 1. Parking is ridiculous after 5pm any… See More
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Resident 2011 - 2012 Not Recommended
Reviewed 04/03/2013
I used to live at the Palms. I got sucked in because of the good price. When I took the tour the leasing girl said there was always a ton of parking and that it was quiet. My mistake for visiting during the day! We signed… See More
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Resident 2010 - 2013 Not Recommended
Reviewed 03/25/2013
We've been very happy here these past 3-4 years (so glad that we could find a kid-friendly pet-friendly apartment community) but it seems like ever since the temporary manager (Matt?) left the office and tenants are now estranged. If we come in to ask a simple… See More
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Resident 2010 - 2011 Not Recommended
Reviewed 03/07/2013
I really loved living here. Great fun safe place for kids/ families. The pool does get packed in the summer with lots of young adults. Kinda remended me of a "Spring Breakers" sort of scene. The only problem I ran into was LOTS of mold in… See More
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Resident 2011 - 2013 Not Recommended
Reviewed 01/31/2013
1. Last month, my car was broken into within minutes. It was during the daytime. I locked my car, ran inside to pick up paperwork, and returned minutes later to find the window smashed in and my $14 (cheap) soccer ball stolen from the front seat.… See More
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Resident 2012 - 2013 Not Recommended
Reviewed 01/16/2013
Management and staff is rude. No place for a visitor to park because commercial vehicles are parked all over, trailers and trashy cars are stored all over for weeks on end. Multiple dogs in apartments and barking day and night. Poop all over the grass and… See More
The Palms at Laguna Niguel Manager02/28/2013

Providing our residents with a home that is comfortable and enjoyable is a priority for BRE Properties, Inc. and The Palms at Laguna Niguel. We always aim to ensure that each concern is addressed effectively and efficiently. We certainly apologize for any negative experiences you had when working with the onsite associates. We strive to provide our residents with excellent customer service and regret that this was not your experience. We hope that you can provide us with the opportunity to remedy any outstanding concerns by submitting your request to our maintenance line for The Palms at Laguna Niguel at 1-866-313-1457 or scheduling an appointment with the community manager. While apartment living means there are occasional challenges with the close proximity of neighbors, the noise that is generated should always be a reasonable level. BRE Properties, Inc. always attempts to be proactive in handling issues of noise with the understanding that normal apartment noise can be expected. With this expectation, however, we request that residents be mindful of noise from the use of controllable sources, such as televisions or other activity. If your issues continue further please contact our Courtesy Patrol at 1-888-999-0059 so that proper documentation can be made on the violation. We hope that you can provide us with the opportunity to remedy your concerns. We strive to continue to improve our commitment to excellent customer service and therefore greatly appreciate your feedback.

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Prospective Resident Visited 2010 Not Recommended
Reviewed 01/09/2013
The apartments themselves are ok, the grounds just so/so, but since they were sold to a corp. the service is horrible, typical, lousy treatment from a group of employees who couldn't care less. Sad, thought this place would be different, they sold out...and they have raised… See More
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Resident 2009 - 2012 Not Recommended
Reviewed 11/23/2012
It was not good experience to stay here for the last couple years; and it got worse with the management change lately. Be careful if you want to move into this place. The initial rent seems Ok; but you will know when it's time to renew.… See More
The Palms at Laguna Niguel Manager02/28/2013

Providing our residents with a home that is enjoyable and valuable is a priority for BRE Properties, Inc. and The Palms at Laguna Niguel. We regret that this was not been your experience. The cost of each apartment is calculated based on many items. Each and every apartment homeâ??s cost is continuously evaluated and the prices vary depending on market conditions. Please understand that we always provide our residents with the best possible pricing given their specific apartment, market conditions and other related factors. Additionally, we apologize that you feel that our termination fee is unfair. BRE understands that circumstances may arise in which our residents will no longer be able to or do not wish to fulfill the terms of their lease. Therefore, the option and conditions of terminating a lease early is a courtesy to our residents that we chose to provide. We strive to continue to improve our commitment to excellent customer service and therefore greatly appreciate your feedback.

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Resident 2011 - 2012 Not Recommended
Reviewed 11/01/2012
We have been previous tenants of this property several years ago when the property was called, "The Pinnacle." The parking was great back then, now it's a nightmare. There are two of us living in a two bedroom apartment at the Palms and we drive ONE… See More
The Palms at Laguna Niguel Manager02/28/2013

Providing our residents with a home that is enjoyable and valuable is a priority for BRE Properties, Inc. and The Palms at Laguna Niguel. We regret that this has not been your experience. We apologize that the available parking spaces are limited. Not knowing whether or not there will be a convenient space for you or your guests to park their car can be a frustrating experience. Parking strategies at our communities change frequently as a result of the current conditions and challenges. If you would like to share any additional information please make an appointment with the community manager, Andrew Allen. We strive to continue to improve our commitment to excellent customer service and therefore greatly appreciate your feedback.

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Resident 2012 Not Recommended
Reviewed 10/30/2012
Management terrible. I moved out 6 months ago... Management is awful, they show no remorse. I have a wife who has medical problems, a 6 year old and a 6 month old. Yes, my fault on not paying for rent on time, but I've always payed… See More
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Resident 2012 Recommended
Reviewed 09/10/2012
I have enjoyed living here. The leasing office staff are very professional, courteous and responsive to my questions. The maintenance staff always showed up a day or two after I contacted the office for maintenance.
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eday618 • Resident 2011 - 2012 Recommended
Reviewed 07/27/2012
Coming to The Palms @LN was a pleasant surprise when we moved back to Cali from the East Coast just over a year ago. The apartment units were very affordable yet clean and well-maintained. More importantly, it provided for a sense of security and a safe… See More
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bigblzr • Resident 1999 - 2012 Recommended
Reviewed 07/26/2012
i have lived here for 14 years, and i have to say that for the most part it is a wonderful apartment complex !! the maintenance guys are really sweet and clean when working in the apartments. the current manager is very helpful when i have… See More
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TamiSugarPie • Resident 2010 - 2012 Recommended
Reviewed 07/03/2012
I have live here for 2 & 1/2 years, and i love it, I was reading other reviews and they are incorrect...the grounds are not littered with dog poop, and I have a dog and we pick our poop up, for the owners that dont pick… See More
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moosemom12 • Resident 2012 Recommended
Reviewed 07/01/2012
We love this partment. The fllorplan is great, the price is right and the staff is so sweet and helpful. We have a big dog and that was not a problem, they are very pet friendly. The neighboord is quiet which is great when get up… See More
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Thunder2012 • Prospective Resident Visited 2011 Recommended
Reviewed 06/21/2012
We couldn't be happier with this place. My wife and I looked around a lot at different apartments and these were the best ones. They are very friendly and have all the ammenities you need. My only thing is neighbors who complain about dogs barking. Dogs… See More
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carloshdz • Resident 2012 - 2013 Not Recommended
Reviewed 06/04/2012
Move here and with in a year expect to pay 200-300 more per month, paper thin walls, I could here my upstairs neighbor peeing, and my next door neighbor's conversations in their bedroom. not enough parking spots, AC unit too loud, this apartment complex changes managers… See More
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Features & Amenities

Laundry

  • Laundry Connections in Some Units
  • Laundry On-Site

Pets

  • Dogs Allowed

Floor Plans & Pricing

Studio, 1 Bathroom

  • Price

    $2,255

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    Studio

1 Bedrooms, 1 Bathroom

  • Price

    $2,012

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom

1 Bedrooms, 2 Bathrooms

  • Price

    $1,917

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom

2 Bedrooms, 1 Bathroom

  • Price

    $2,103

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

2 Bedrooms, 1.5 Bathrooms

  • Price

    $2,470

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

2 Bedrooms, 2 Bathrooms

  • Price

    $2,475

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

2 Bedrooms, 2.5 Bathrooms

  • Price

    $2,436

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.

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Can you hear your neighbors?

Anonymous · March, 19 2018
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The Palms at Laguna Niguel is an apartment in Laguna Niguel in zip code 92677. This community has a Studio - 2 bedroom, 1 - 2.5 bathroom, and is for rent for $1,917 - $2,475. Nearby cities include Aliso Viejo, South Laguna, San Juan Capistrano, Dana Point, and Laguna Beach.

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The Palms at Laguna Niguel

Provided by Property Management

Management Photos (1)

  • (Manager photo uploaded on 09/18/2013) Image of The Palms at Laguna Niguel in Laguna Niguel, CA

Provided by Other Residents

Resident Photos (2)

  • (Resident photo uploaded on 08/12/2017) Image of The Palms at Laguna Niguel in Laguna Niguel, CA
  • (Resident photo uploaded on 08/12/2017) Image of The Palms at Laguna Niguel in Laguna Niguel, CA
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