Review History for alexisagoddard

Serrano Highlands


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alexisagoddard

prospectiveVisited 2014

10/19/2014

THIS REVIEW IS FROM A POTENTIAL RENTER - NOT A CURRENT ONE When I first started looking online, I was incredibly excited about Serrano Highlands. It had everything I wanted. The first time I stopped by it was near closing and the first lady who I saw (older lady, dark short hair) was INCREDIBLY rude. She said it was basically too late for her to help me with anything and come back another day. Just when I was about to head out the door a younger, african american woman came out. She was incredibly sweet and very helpful. She gave me the layout options, talked to me about pricing and when I asked about a walk through so I could see the actual layout said to come back another day if I could and apologized for not being able to give me a tour that day. That was two weeks ago. I stopped by around 4pm, two hours before closing, to see about a tour. I saw from the website that there was three of one bedroom floor plan available and one of the two bedroom floor plans available now. I walked in and immediately saw the very rude lady from before (older lady with dark short hair). I told her I had a come to do a walk through since I didn't get to do one last time. She immediately said that wasn't an option. I was extremely confused and said why not because I saw there was apartments available online. She said they don't do walkthroughs that they only pre-lease apartments, meaning if I left a deposit on an apartment I could see it when I move in. I was getting irritated because she not only contradicted what was told to me the last time, but again was extremely rude about it. She said I don't know what else to tell you, I can't show you an apartment today. I said okay, well if I get an availability alert (because I am signed up to get them from their website when apartments become available) could I come as soon as possible to see the layout of the apartment. She said no. When I brought up the fact that she was there when I was told last time that they do walkthroughs, she replied by saying well we only pre-lease so if you leave a deposit you can see the apartment you rent. I just feel like the whole experience with that particular woman was horrible. She was rude and extremely unhelpful. She seemed to just hate her job and wanted to get back to doing nothing (I was the only potential renter there). I wish the other woman (younger, african american woman) had been there, I feel like she would of helped a lot more. After this visit, I told my husband we probably shouldn't rent somewhere where at least one of the property managers doesn't want to bother to help people. I would rather live somewhere that actually wants to help potential renters.

    Review 12 out of 41

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    Serrano Highlands

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