Number of reviews in the past 365 days | 1 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
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Alessio
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 1 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
Providing our residents with a home that is enjoyable and comfortable is a priority for BRE and Alessio. We certainly apologize for the negative experiences you had while residing in our community. If there is anything specific you would like to address please email us directly at [email protected] We strive to provide our residents with excellent customer service and regret that this was not your experience. We work hard to continue to improve our commitment to excellent customer service and therefore greatly appreciate your feedback.
Thank you so much for sharing your wonderful comments! Providing our residents with a home that is enjoyable and comfortable is a priority for BRE Properties, Inc. and Alessio. We strive to ensure that each and every residentâ??s feedback is heard and that we are continuously improving your experience! As such, we are very glad that you have enjoyed living at the community. Please let us know if there is anything that we can ever do to assist you. Thank you for being a BRE resident!
Providing our prospective resident with an experience that is enjoyable is a priority for BRE Properties, Inc. and Alessio. We certainly apologize for any negative experiences you had when you came for a tour. I will pass along your comments and ensure they are addressed. We work hard to continue to improve our commitment to excellent customer service and therefore greatly appreciate your feedback.
We apologize for your frustration. Please contact the manager at the community, Brian Nelson. He is expecting a call from you and will be more than happy to assist and discuss next steps regarding your concerns. Thank You.
Being in a community where a crime has occurred is certainly a troubling experience. Please be assured that the well-being of our residents is our number one priority. We have fully cooperated with the LAPD regarding this incident and continue to work closely with them. Swift action has been taken against those involved. Additionally, we are continually upgrading the community to enhance the access controls and other features. We have communicated closely with our residents since the incident. A community meeting has been scheduled to discuss these plans in greater detail with our residents. If you have further questions, we encourage you to contact our leasing center and schedule a time to talk with Brian Nelson, our community manager. He'd welcome the opportunity to speak with you.
$2,358
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Studio
$2,331
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1 Bedroom
$3,531
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2 Bedrooms
We at Alessio are dedicated to providing you with a comfortable living experience. For added peace of mind, we have upgraded access controls (as of 8/3/12), an on-site 24-hour courtesy patrol and video surveillance. See some of the changes we're making at Alessio - schedule a tour today.
Please allow up to 24 hours for your answer to be visible to the public.
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Alessio