Review History for tpfootball11

Linea Apartments


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tpfootball11

Resident 2020 - 2021

11/1/2021

I live in Carmel Linea apartment building in Los Angeles California -- 2435 S. Sepulveda Blvd., Los Angeles, CA 90064. The building is owned by Greystar Real Estate Partners. A shooting occurred in the building on 10/31/2021 and the building management has yet to inform residents. There are families with kids living here -- multiple -- yet the management is not ensuring a safe living environment for all residents. Additionally, Linea/Greystar are attempting to upcharge me on electricity without any documentation to support the charges. I have spoken with the energy company and they do not have a record of various charges Linea/Greystar say I owe. The utilities company Linea/Greystar (Conservice) utilizes has no record of these charges and when I raised this issue to management I am ignored and not responded to. I have sent multiple emails to Linea and the corporate staff at Greystar regarding this issue and others. No response. Greystar corporate has informed me multiple times via telephone that someone from their corporate team will reach out - that has not happened. In fact, when I called LWDP and Conservice I was informed that they were not receiving actual meter readings from units at Linea for the first 5 months of 2021 and that the Linea management/Greystar were simply "estimating electricity usage" and informed Conservice that my energy usage is triple what it actually is (confirmed by Conservice and the records they provided to me that Linea refused to provide to me when asked). I was told that Linea/Greystar management informed Conservice that I had multiple people living in my unit when I have been the only person to ever live in this unit -- I am the only person to ever sign a lease for this unit. I was the first and only person to rent my unit since the building opened in 2020. Linea has harrassed me about these fake bills even though I have complained about such behavior and pointed out the discrepancies with documentation to Linea/Greystar corporate offices -- to no avail. They do not address my concerns and instead keep the balance due as is (without proper documentation or records) and refuse to talk to me. The management also refuses to send me email updates regarding building updates although other residents receive building notifications via email. Unfortunately, I feel as though I am being treated differently than other residents and harrassed because I am African-American.
    Manager

    11/6/2021

    Linea Apartments
    We understand your concerns and our team shares your concerns as well. It is unsettling anytime a crime occurs and we wanted to let you know some of the measures we have taken. We have added extra courtesy patrol and have communicated our concerns with our local authorities who are monitoring the area with more presence as well. Although no community can guarantee safety, we are taking these extra precautions moving forward. An email addressing the event that occurred was sent out to all residents within 24 hours of the incident to give insight to our residents on the situation. If you did not receive this notice, please reach out to the office team to confirm your contact information because we don’t want you to miss important messages. Your well-being is and will always be paramount in our community and remains our number one concern. Thank you for taking the time to share a review of your experience with us, we look forward to servicing you in the near future.

    Review 37 out of 90

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