Review History for anonymous

The Piero


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anonymous

Resident ā€¢ 2019

11/11/2019

My boyfriend and I moved into The Piero Apartments in Los Angeles California (616 St. Paul Ave Los Angeles CA, 90017) on October 12th 2019. The FIRST night we moved in, the apartment was over 90 degrees because the heater had been running as Jaimi (the leasing marketer) turned it on earlier that day thinking it was the air conditioner. My boyfriend and I spent over two hours watching YouTube videos and researching online how to use the air conditioner since the thermostat is extremely outdated. When my boyfriend and I called the 24/7 tenant service number (as it was close to midnight) we were hung up on TWICE and were told by the security guard who answered the phone that he was not going to call maintence because he didn't think anybody would come. We then went down to the front desk at around 2am when this was all going on and instead of helping us the security guards grabbed their phones and started recording us laughing, telling us to 'deal with it'. My boyfriend tried to explain that we have two service dogs that were in the apartment and we were told to open the windows. When my boyfriend asked what his name was, so that we could let the management know about who we interacted with, the security guard told us to call him 'black guy with a beard'. We were COMPLETELY disgusted by this comment because it sounded very discriminatory and we have never interacted with anyone who has communicated like that with us. The day after while unpacking around 8pm a raccoon walked INTO our apartment from the balcony where our unit is located. Immediately we called security, assuming this would be an urgent issue, but were again told to 'deal with it' for now and that they couldn't do anything. The following day we met with the Daniel (head of security) and Jaimi to address these issues and were given a phone number for animal control. Daniel and Jaimi told us to call that number next time we saw the raccoon because it was not the managements job to handle things like that. That night we were on our balcony with our dogs and the raccoon AGAIN came back. We called the phone number we were given by Daniel and Jaimi but found out that that phone number only works until 7pm. It is now OVER a month later and we still have the raccoon coming back. This is not only a concern for us and our dogs because it is a health issue as raccoon can have rabies and other diseases. We have not been able to use our patio at night as we are afraid the raccoon could attack us, the dogs, or guests that we have over. Another issue we have run into is with maintence. Our dishwasher was spilling water all over the kitchen floor and under the sink. My boyfriend went downstairs and told Jaimi and was ensured somebody would come to fix it. Somebody from the apartment staff came knocking on the door and when my boyfriend opened the door the maintence guy rudely walked in without asking/greeting, took a photo of the water, and asked what happened. My boyfriend explained he tried running the dishwasher and that it was simply leaking all over the floor. The maintence guy turned around and left and when my boyfriend was asking him when someone would be there to fix it he was ignored as the maintence walked down the hall. When someone finally did come to fix the dishwasher (5 DAYS LATER) they used OUR kitchen towels to clean up their mess and left the towels wadded up on the floor. This past week my boyfriend and I came into the lobby walking the dogs and the two security guards who we interacted with prior commented "the two fagots are coming again". My boyfriend and I continued walking and ignored their comments as we didn't feel safe interacting with them because we live here and they know where we live and we don't want to be harassed. Just today (November 4th 2019) we went down to collect our mail and were given only two packages when we were expecting four (as we had confirmations that they had been delivered and Francis (maintence manager) signed for them). We left the mail office, called the merchant we had ordered things from as one of the things we were waiting on was time sensitive, and were informed the packages were delivered to The Piero and that Francis had in fact signed for them. My boyfriend and I went back to the mail room and after asking them to check again four or five times were given the two missing packages. When we asked why we were not given them before we were told "they were just delivered" (it was 6:30pm however the confirmation from the merchant and UPS said delivery was made on Saturday November 2nd 2019). While walking back to our apartment, my boyfriend and I were discussing how they can miss these things and a security guard (Giovanni) walking behind us and started laughing at us antagonistically. Again we choose to continue walking as it was dark, we were outside, and didn't want to have any interaction with Giovanni. At this point my boyfriend went to the leasing office to complain as I went back to our apartment because all of these situations have caused me an extreme amount of anxiety and migraines because of the living conditions and staff that we are FORCED to interact with again and again while continuously being discriminated against, brushed away, and treated as if we don't matter. In the month we have lived here we have had to meet with the head of maintence, head of leasing, head of security, and the assistant community manager while still having to put up with the unacceptable interaction with the security/maintence staff/leasing office. On top of all of this AJ (leasing office staff) asks us sarcastically every time he gets a chance "is the raccoon back", "any new issues", "is the apartment to hot or to cold", "does your key work" (as my boyfriends key that was given to us 3 times did not work for over a week). My boyfriend and I also sent an email on October 17th 2019 to Jaimi (who we were told to contact with issues) addressing ALL of the issues at the time and we have yet to receive any form of reply to our email. My boyfriend went to the leasing office on October 23rd 2019 to ask about guest parking and Jaimi asked him "why we needed to meet with somebody from their management team" and "what do you want to get out of this?". My boyfriend told me that he told Jaimi to simply address the issues and find solutions since we are paying almost $2,500 a month to live here yet feel unsafe, discriminated against, and attacked by the very staff that is supposed to be providing security. At this point we don't know what to do as we have signed a lease for 18 months. Not only have we had all of these issues but we have found out after a month of living here that there are not that many permanent residence as most of the people that stay here are from Air-BNB. It is extremely upsetting that we should have to deal with ANY of these issues but more issues continue to arise and we continuously are treated poorly and brushed aside. Now with all of this happening I wouldn't recommend for anyone to move here.

Review 14 out of 318

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The Piero

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