What are noise levels like at The Flat?

The community is rated 3.9/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Flat?

The community is rated 4/5 stars, signifying much satisfaction on average.

How safe is The Flat?

The community is rated 3.3/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.4/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4.1/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?

Managers have responded to 77.78% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 57.44 days to their community reviews in the past year.

Ratings & Prices for The Flat, Los Angeles, CA

Renter Ratings

Noise	N/A
Grounds	4
Safety	3.3
Office Staff	3.9
Maintenance	4.1
Neighborhood	4.4
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	4.2/5
SatisFacts™ Maintenance	4.7/5
SatisFacts™ Renewal Survey	3.9/5

Review Count

Number of reviews in the past 365 days	9

Manager's Review Engagement

Percentage of reviews responded to	77.78%

Manager's Review Reply Time

Average time to respond to reviews	57.44 days

Ratings & Reviews (163 Reviews)

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Verified Resident 849323 • vrp • 2020

12/02/2020

Elevator in the car parking has stopped for months and yet not repaired. Community is always kept clean. Maintenance staffs are excellent and very helpful. Studio flats are comfortable for one person to live in.

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The Flat Manager

12/03/2020

Hi there, thank you for your review. While we're happy to hear you're enjoying our well-kept community and the helpful service you've received from our team, we want to ensure you're enjoying every aspect of our community. When you have a moment, please contact us directly and we'd be happy to provide you with an update on the elevator. We appreciate your feedback and look forward to making your stay even better! Sincerely, The Flat Management Team

Verified Resident 848082 • vrp • 2020

11/29/2020

Ratings help. I suggest looking at ratings no matter what you are looking to do. Whether it is buying something online or looking for a home, ratings are good. Some will be good, some will be bad. Make your best educated evaluation.

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The Flat Manager

11/30/2020

Hello and thank you for your rating. If there are any matters we can address to shift your stay with us to a 4- or 5-star experience, please feel welcome to reach out to our office at (213) 319-5625. We value your feedback and hope to earn a higher rating soon! Sincerely, The Flat Management Team

Verified Resident 846198 • vrp • 2020

11/22/2020

The location is superb with a million dollar view and community very friendly and calm. The building is clean and gives a feeling of peacefulness. Management is friendly and professional. A gem within the city of Los Angeles.

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The Flat Manager

11/23/2020

Thanks so much for this lovely review! We're thrilled to hear you're enjoying your time with us and loving the great views our community provides. Thanks for choosing us as your home, we look forward to continuing to make your experiences here fantastic! Sincerely, The Flat Management Team

Verified Resident 815406 • vrp • 2020

09/09/2020

I don't have anything to add...........................................,............

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The Flat Manager

09/10/2020

Dear Resident, thank you for your review. Our goal is to earn 5 stars and would like to know your thoughts on how we can improve. Please contact our office at (213) 623-3528 when you have a chance. We hope to connect with you soon! Sincerely, The Flat Management Team

Verified Resident 803059 • vrp • 2020

08/12/2020

Mya and Precious are amazing. They're very professional and friendly. It only took 3 days to move in! I love the view of my apartment and the cute kitchen. The view is very cool at sunset time. Swimming pool is super clean. Love this modern apartment.… See More

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The Flat Manager

08/14/2020

Wow! Thanks so much for the 5-star rating! We're delighted to hear Mya and Precious have done a great job of getting you moved-in and settled into your new home. We appreciate you choosing us as your home and look forward to continuing to exceed your expectations! Sincerely, The Flat Management Team

Verified Resident 717289 • vrp • 2019 - 2020

07/12/2020

Do not require a minimum word count for a review *you* need. Do not require a minimum word count for a review *you* need. Do not require a minimum word count for a review *you* need. Do not require a minimum word count for a review… See More

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Verified Resident 777182 • vrp • 2010 - 2020

06/08/2020

I moved into The Flat 2010, it'll be 10 years in November that I've been a resident. I watched a lot of chances. There's always room for improvement and every year there are upgraded changes that benefit the residences. I can truly say I have enjoyed… See More

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The Flat Manager

06/10/2020

Dear Resident, we truly appreciate you choosing us as your home for the last decade! We want our residents to be happy at our community and it's feedback like this that encourages us to keep up the good work. If there is anything we can do to make your stay even better and add one more star to your rating, please don't hesitate to let us know. Thanks for your feedback, we're happy to have you as a resident! Sincerely, The Flat Management Team

Verified Resident 246416 • vrp • 2016 - 2020

05/27/2020

Has gradually improved. The current team is dedicated to making The Flat a safer, more fun, more pleasant place to live. The events in the lobby are a nice touch and much appreciated. Recommendations: give after-hours staff more power to help tenants, and just kick out… See More

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The Flat Manager

02/08/2017

Thank you for taking the time to revise your review of The Flat. Not sure if you are aware that The Flat does have a courtesy attendant on staff every evening starting at 7pm to assist residents with their needs. Feel free to stop by the office and we will be happy to give you their contact information so you are able to reach them once the office is closed. We also want to Thank You for noticing the improvement of the staff. We work very hard to make you feel right at home here at The Flat. Please let us know if you have any other concerns. We here at The Flat truly valuable your comments and are always striving to improve our service. Thank you, The Flat Management!

Verified Resident 576761 • vrp • 2018 - 2020

03/12/2020

Excellent. I love it here. It is such a wonderful place to live. My dog is so happy here too. It is clean. Staff is so responsive. Rent is affordable. It is in the middle of downtown. I have nothing but great things to say about… See More

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The Flat Manager

03/13/2020

Hi there, thanks for the 5-star rating! We are happy to hear that our community and your apartment home are meeting your needs. We love our residents' pets, so feel free to bring your dog by to say hello anytime! Thank you for choosing us as your place to call "home", we look forward to having you as a happy resident for years to come! Sincerely, The Flat Management Team

Verified Resident 742236 • vrp • 2020

02/05/2020

Great location right outside of downtown. Some of the best prices you can get on a studio apartment in the area. The leasing and move-in process was very quick, convenient, and for me, happened just when I needed it. I am definitely happy that I am… See More

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The Flat Manager

02/05/2020

We're overjoyed to hear the news that you feel right at home here in The Flat. It's our pleasure to provide you with all the great features that make living comfortable and convenient! Your satisfaction is our number one priority, so we promise to do what it takes to keep it up. Please don't hesitate to reach out to our onsite team if there's anything else we can do to keep you smiling. We look forward to serving you for as long as you choose! Sincerely, The Flat Management Team

Verified Resident 742138 • vrp • 2020

02/05/2020

I am happy with my apartment. The leasing staff was extremely helpful and available. The online portal makes everything very easy and accessible. I use a wheelchair and while my unit is not specifically meant for a wheelchair user, I find that I am able to… See More

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The Flat Manager

02/05/2020

We love providing you with features that make life at The Flat convenient and enjoyable! We're so grateful for your positive rating of our community. We're here to support you in any way we can, so please never hesitate to reach out to our onsite team if you have any questions or concerns. We're always glad to help! We look forward to the many more moments we have to serve you. we're grateful you're here. Sincerely, The Flat Management Team

Verified Resident 468100 • vrp • 2018 - 2020

01/08/2020

Simply awesome! The security and environment is great! The [email protected] and @block nearby is great for getting everything from groceries to clothes to electronics to movies to cooked food pickup, you name it. For commute there is the metro rail and bus. What more could you… See More

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The Flat Manager

04/04/2018

Dear Resident, Thank you so much for your glowing review! We are thrilled to hear that you love our studio layouts, amenities and management team. We look forward to serving you! Best, The Flat Management Team

Verified Resident 731548 • vrp • 2019

12/26/2019

generally very good-professional staff, good security, good amenities; the common areas are renovated nicely, parking is convenient and staff is friendly and professional. Recent elevator renovations are good.

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Verified Resident 731326 • vrp • 2019

12/26/2019

The leasing process has been unsatisfying. The unit I receive did not receive proper care and did not included all features agreed on the leasing contract. My unit, for example, was supposed to have wifi (signed on contract) but was delivered without wifi and a broken… See More

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The Flat Manager

01/02/2020

Dear Valued Resident, Thank you for taking the time to give us feedback. We apologize for any issues you may have experienced and we understand your concerns. Our residents are our top priority and we would love the opportunity to discuss your feedback further. Please do not hesitate to reach out to our management team at (866) 978-1620. Sincerely, The Flat Management Team

Verified Resident 729061 • vrp • 2017 - 2019

12/18/2019

The experiwnce has been great, no complaints. The maintainence staff is very efficient and prompt. The building is renovated and updated time to time. Have been enjoying my stay here throughly. Would definitely recommend to friends.

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Verified Resident 706169 • vrp • 2019

10/13/2019

Great place to live. I would recommend this to to LA The location is perfect and it is nearby many places to eat drink and have fun it is also accessible to mass transit such as the LA metro See More

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Verified Resident 703078 • vrp • 2019

10/04/2019

The Flat has amazing amenities for the price and location, being that it is just out of DTLA. It's a very accessible location and is a nice walk into downtown if you commute downtown for work. The move-in process is quite effortless as well. Highly recommend!… See More

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Verified Resident 699988 • vrp • 2018 - 2019

09/26/2019

The community is great at The FLAT. We love the new renovations in the place for the community to hang out and get to know people. The pool is amazing all year. The gym is great and the new equipment is wonderful. My son (12) loves… See More

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Former Resident • 2018 - 2019

09/10/2019

I've stayed at dome dodgy places in my life, but The Flat is like no other. This place tries to be a "diamond in the rough"... while being located next to the 110 where there are rows of tent. I've gotten my car broken into (there… See More

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Verified Resident 481448 • vrp • 2017 - 2019

08/28/2019

I love my apartment. The location is great, walkable to everything you need. Amenities are great. I've never had any issues living here. The maintenance team are so helpful and friendly. The Flat is my home away from home

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The Flat Manager

05/08/2018

Thank you for your review! We agree, The Flat is in an awesome location in downtown LA. We are so happy to hear that you have enjoyed working with our team! We are here for you! Best, The Flat Management Team

Verified Resident 566407 • vrp • 2014 - 2019

08/25/2019

Been a good experience, management maintains the building, good amenities and no issues. Security does it job, parking is easy and maintenance staff is excellent. Issues are addressed immediately and the building is pet friendly.

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The Flat Manager

04/29/2019

We have been working hard to improve The Flat, and we appreciate your patience while we make The Flat the best community it can be. Our wonderful residents are what really make our community great, so thank you for being a part of The Flat. Let us know if we can do anything for you.

Verified Resident 678377 • vrp • 2018 - 2019

08/14/2019

This has become my home, its where I started my life in LA, and now I'm sure this is a place I'd like to stay for a very long time. I'm here in LA for grad school working towards my PhD, and living at the Flat… See More

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Verified Resident 585296 • vrp • 2018 - 2019

08/05/2019

Leasing office needs training or get new crew. It's seems they don't care about concerns, maintenance crew are great and professional. Location it's great and view it's amazing. Yet lot to changes needed inside of leasing office including this security polices and lack to enforcement. I… See More

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The Flat Manager

04/29/2019

We are happy to hear that the location and the community are meeting and exceeding your expectations! We love downtown and we encourage you to reach out to us if we can help you with recommendations. Welcome home!

Verified Resident 666034 • vrp • 2018 - 2019

07/17/2019

The community at The Flat has been amazing since my short time here. The staff has actually been my rock in what I can characterize as thriving here in Los Angeles. Working to secure my place in this community was very smooth, quick, and reflective of… See More

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The Flat Manager

07/25/2019

Wow! Thank you so much for this glowing review of every aspect of our community! We truly appreciate knowing how much you enjoy living at The Flat, and love the renovations we've made. We're grateful to hear that our team was the rock that helped you with a smooth transition into our community, making it somewhere you are proud to call home. Such amazing compliments and we truly value your feedback. Thank you again! Best, Your team at The Flat

Verified Resident 643591 • vrp • 2019

05/22/2019

This is a very nice place to live. The building was just renovated with amenities. They are pet friendly and management is very helpful. When I first moved in , I was constantly in their office with questions and concerns especially during the renovation. They were… See More

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The Flat Manager

05/23/2019

Thank you for your review! We are thrilled to hear that you find our team friendly and helpful. We are excited about the new improvements to the community, as well! Thank you again, and we look forward to serving you!

•

Updated Review

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Features & Amenities

Laundry

Laundry On-Site

Parking

Covered Parking

General

Air Conditioner and Heat

All Studio Community

Cash Payments via Moneygram

Controlled Access

Elevator

Fitness Center

Gated Access

In-Unit Washer and Dryers in Select Homes

Large Windows

On-Site Maintenance

On-Site Management

Online Maintenance Requests

Online Payments Accepted

Package Receiving Service

Pets Allowed

Pool

Public Transportation

Recreation Room

Resident Activity Center

Spacious Lobby with WiFi

Stained Concrete Floors

Storage Space

Sundeck

Tile Floors in Bathroom

Leasing:

The Flat offers contemporary studio apartment living, with the amenities you deserve, in a premier downtown Los Angeles, CA location. The pet friendly community features a heated swimming pool with sundeck, fitness center, resident lounge with pool table, and business center. Laundry facilities on each floor, controlled access, covered parking and package receiving are additional amenities our residents are accustomed to. On-site professional management and maintenance are available to assist with your requests, making life more enjoyable. The Flat is located near the Financial District of downtown Los Angeles, just one block from the I-110 freeway and with convenient access to the 101 and 5 freeways. The community is just half-mile or a short five minute walk from L.A. Live, Staples Center, and the Convention Center where you can experience restaurants, bars, shopping and entertainment.