Review History for Ali_A

Tuscany Apartments


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Ali_A

Resident 2016 - 2017

10/10/2017

My boyfriend rented an apartment for the 2016-2017 school year. He promptly moved out and Tuscany claims that he left "stuff" in his apartment and kept his security deposit. He was very sure of the fact that he hadn't left anything but he could have. Whether he did or did not is beside the point but for the sake of this review, we will say he did, in fact, leave stuff behind. Under the assumption that he did leave stuff behind, he tried to call to get everything sorted out and was honestly just wanting an explanation other than the fact that he had left "stuff." My boyfriend called three times and his mother called twice within the span of two weeks. The first time he called, the manager hung up on him. The second time he called, he was directed to a dead line. The third time he called the lady at the front desk told him to email the manager and that she would respond by 9pm that night. Of course, she did not respond and to this day has not replied. After his attempt to contact Tuscany, his mother decided to try as well. She called twice, both times they hung up on her. The fact that Tuscany has hung up not once and not twice but four times is absolutely ridiculous. The customer service, or lack thereof, they have received is astonishing and completely unacceptable. At this point it's not about the security deposit, it is about how unbelievably rude they have been to their paying customers.
    Manager

    10/3/2017

    Tuscany Apartments
    Ali Allison, we work hard to provide a fantastic experience to everyone. It's discouraging to see that your boyfriend had a negative experience. We take photos of the condition of the units after move out that we can certainly share with him. Please have him reach out to us at tuscanymgr@greystar.com or by calling (213) 743-5000 at your earliest convenience so we may further assist your boyfriend in working towards a resolution.

    Review 10 out of 107

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    Tuscany Apartments

    May 2024

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