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Resident · 2014 - 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/30/2015
This used to be a nice and decent building when it was Alta Vista Gardens. The new management is terrible. They are extremely slow and require repeated prompting to get repairs done. It has been a month and my repair is still not completed. I also just found out they have been taking (stealing) our mail and packages and holding them in the office without notifying anyone. I can't believe how quickly service here has gone down hill since this became Vue Hollywood. They never walk the floors to take account of their property so if someone doesn't report a broken light or washer, it will stay like that indefinitely. I would not recommend this building to anyone.
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Urbanlux Sunset Premium Manager

10/06/2015

Thank you for taking the time to write a review about your time at Vue Hollywood. I'm sorry to hear you have had some concerns since we took over. We use these reviews as an opportunity to make your home as enjoyable as possible. We took over the site as of 8/31/15 and have a number of areas that need our direct attention. As a team we do our best to address these issues promptly. However, we do appreciate your patience while we catch up on items that were not addressed by prior ownership. In regards to your packages, we bring them in the office as a courtesy so items are not lost. Your packages were not stolen, they were placed in our package room for safe keeping. Having said that, you have brought it to our attention you would no longer like this courtesy. Moving forward your items will be left in the lobby or at your door. Again, we appreciate you taking the time to bring your concerns to our attention. We will continue to strive to bring you the customer service you deserve. Thank you, Allison Banks Community Director [email protected] (323)876-4185

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