I lived at Valley Ridge before this management took over and it has improved. The apartments are nice. I'm sure we all have an occasional work request and theycome quickly. The office staff is polite and professional so I'm not sure who tho other posters are referring too. The service is the BEST, they come, are clean and friendly and my only complaint is the mail boxes but we got a letter from the office that they are being replaced as planned this August.