Avalon Towers on the Peninsula
Resident • 2003 - 2005 Not Recommended
It is really out of my character to write a review, especially a negative one, but this truly is an exception. <br>We moved here in January 2003 after escaping the dreary Northeast. Admittedly the beautiful California "winter" and Avalon were all a breath of fresh air. <br>The office and concierge staff were all truly bright, polished and professional. <br>It seemed that everyone wanted to bend over backward to make sure that our every need was, is and will be met. Jason Peterson made certain that everything was taken care of prior to move in and once we were settled. He even visited us to ask if there was anything else he could do!!! This lasted well after lease papers were signed. <br>Example: Gary, a concierge, drove my husband and I to SFO after a snafu w/ transportation!! Magnificent customer service, second to none - PERIOD!<br>It is now October 2005, and it feels as though we are living in a completely different place. <br>Office staff is rude and what is supposed to be concierge services is almost non-existent. I have overheard negative coments about potential renters and existing made by the office staff from the lobby area! <br>Where it was a pleasure to hand over any request to a well qualified staff in the past, I find myself making our own arrangements for airport transportation, dry-cleaning and now have all parcels delivered to my office so that I will be sure I will receive them in a timely manner!<br>Where it was nice to linger in the lobby after returning home from the office, I now bee line to the elevator. It is not as though anyone is at the desk or in the office to greet me anyhow.<br>We certainly have no problem in paying premium dollar for a premium apartment and premium living experience. <br>However, this "experience" has left us both with a bad taste and from my internet search, we can get bigger bang for our buck ............. ELSEWHERE.<br><br>ps, I do not know if their pet policy has altered, but if I hear ONE MORE DOG BARKING AT 5 AM I WILL GO CRAZY!!!<br><br><br> <br>(Note that we looked at well over twelve properties in the bay area.)
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