Resident · 2010 - 2011
Not worth the money, time, trouble and discontent you'll endure. The heaters don't work, they blow cold air and run all night long. The people in the management office lie to your face and once you've moved in, they are condescending and treat you like dirt. The parking lots are disgusting, broken glass everywhere; the safety lights are out and though several tenants have reported them out, they still aren't fixed. The safety light on my porch has been out for a week and the maintenance personnel keep saying they'll fix it 'right now'. My many calls to the corporate owners were useless as they've never returned one call. The girls in the management office never return your call. The so called gym is filthy - the garbage bin in the gym in overflowing with the same garbage that's been in there for a month that I'm aware of. The carpet in the gym is as filthy as the garbage bin and the stench is unbearable. The windows are filled with dead bugs and mildew. If you think you want to live here, think twice.
Vineyard Terrace Manager
Dear Resident, We are sorry to hear that you had a dissatisfying experience here at our community. We really appreciate your feedback. Providing excellent customer service to our residents is our number one priority at all times. Our management staff is there to assist you with any questions or issues you may have. Maintenance requests can be completed on line 24 hours per day on our resident portal. Our office is open six days per week and we would appreciate another chance to make things right! Since you review the flooring in the gym has been replaced with a nice, sanitary flooring and management continuously checks to make sure that it is a clean and calm environment for our tenants to exercise in. Please feel free to reach out to the management team for any additional concerns or if there is anything we can do to help remedy your experience. Kind Regards, Vineyard Terrace Management