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ninalinda11
Resident · 2011 - 2012
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/28/2012
The cottages are every nice but unfortunately dealing with the staff is a very unpleasant experience to say the least. ----- is very rude and unprofessional. She treats tenants in a very degrading way. Every time you ask for something they make the experience as hard an unpleasant as possible for you. You feel you have no rights in that place not even to be treated with dignity and respect. I tried on calling the management office but they never called back, so think twice before you move there.
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Vineyard Terrace Manager

06/26/2013

Dear Resident, We are sorry to hear that you had a dissatisfying experience here at our community. We really appreciate your feedback. Providing excellent customer service to our residents is our number one priority at all times. Our management staff is there to assist you with any questions or issues you may have. Maintenance requests can be completed on line 24 hours per day on our resident portal. Our office is open six days per week and we would appreciate another chance to make things right! Please feel free to reach out to the management team for any additional concerns or if there is anything we can do to help remedy your experience. Kind Regards, Vineyard Terrace Management

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Vineyard Terrace

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