Review History for rentershmenter

Baypointe


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rentershmenter

Resident 2005

7/31/2005

I moved from a one bedroom to a two bedroom. While giving back the keys from the one bedroom, I noticed I wasnt given any ammenity keys so I told the Alana I would keep the keys from my old place. She said I would be charged for this. Now shouldnt they have given me new keys??? They didnt! Instead I got 2 mystery keys that didnt open anything. She wasnt even concerned that the maintenance staff gave me two keys that didnt open anything. <br>She said I would be billed for the keys I was going to keep. Now Im not concerned with paying the $3.00 it costs to make 2 new keys, but it was principal. The girl also had a VERY SNOTTY ATTITUDE and had to argue with everything I said. The Irvine Company is supposed to be all about customer service, but in this case not at all. The result: Alana made me ONE new key, but Im still ONE key short and will be billed for the missing one. Now how does that seem right?

    Review 22 out of 32

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