Number of reviews in the past 365 days | 19 |
Percentage of reviews responded to | 89.47% |
Average time to respond to reviews | 26.74 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 19 |
Percentage of reviews responded to | 89.47% |
Average time to respond to reviews | 26.74 days |
Thank you again for taking the time to let us know how we did. We hope you have a great day! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Hi Verified Resident 857060, we regret to hear that you are displeased with your recent experience with us. If you have any further questions, please give us a call. We're always happy to help!
Hi Verified Resident 839438! We're so happy we were able to help you out! If you're ever in need of more help, please let us know!
Verified Resident 834439, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Verified Resident 834381, thank you for your kind review; we are happy to pass along your comments to the team here at Alder (Parthenia)!
Verified Resident 764582, we are very happy we could provide you with a positive experience! Thank you so much again for your feedback! We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you for leaving feedback. Please reach out to us at (818) 812-9784 so we may identify ways to improve your experience.
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you're ever in need of more help, please let us know!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Thank you again for taking the time to let us know how we did. We hope you have a great day! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Thank you again for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out if there's anything additional we can do for you.
Thank you again for taking the time to let us know how we did. We hope you have a great day! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Alder (Parthenia)!
Hello ! Thank you for your kind words! Residents like you make Alder a great place for all to enjoy! The Alder Team
Hello ! Thank you for your kind review! Residents like you make Alder a great place for all to enjoy! The Alder Team
Hello ! Thank you for your kind words! Residents like you make Alder a great place for all to enjoy! The Alder Team
Hello Verified Resident 780827, thank you; we appreciate your feedback! We are working on improving that inconvenience
Hello ! Thank you for your kind words! Residents like you make Alder a great place for all to enjoy! The Alder Team
Hello, Thank you for the review and we do have amazing amenities and keep a look out for our resident events, you will enjoy them. If I can help in the future, I can be reached at 1-818-812-9784 or [email protected] Thank you, Richard
Hello Anonymous, Thank you for the comments and feedback and if you would like to provide me with more details I would love to hear them. If you need anything in the future, I can be reached at 1-818-812-9784 or via email at [email protected] Thank you, Richard
Hello Anonymous, Thank you for the feedback. If you would like to discuss this further and provide a few more details, I can be reached at 1-818-812-9784 or via email at [email protected] Thank you. Richard
Hello Eunice, I am sorry to hear you had a bad experience and thank you for bringing this to my attention. We do tow cars if necesary and follow all towing laws when applicable. I will look into this for you and i would be interested in seeing the video if you are wiling to share. If I can help in the future, please feel free to contact me at 1-81812-9784 or via email at [email protected] Thank you, Richard
Amber_r432, your wonderful feedback and rating mean a lot to us. Thank you, and have a fantastic day!
Hi Margarita_c245, thank you so much for your positive comments about Alder (Parthenia)! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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