| Number of reviews in the past 365 days | 6 |
| Percentage of reviews responded to | 66.67% |
| Average time to respond to reviews | 13 days |
19401 Parthenia Street, Northridge, CA 91324
Ratings & Reviews (18 Reviews)
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Verified Resident 767361 • 2019 - 2020 Recommended
Updated 05/09/2020
Reviewed 05/09/2020
Ive been here since 2019 and havent had any trouble other than the occasional dog barking but that comes with the territory. The alder is a nice building in a great location but overpriced to say the least.
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Verified Resident 764582 • 2016 - 2020 Recommended
Updated 05/02/2020
Reviewed 05/02/2020
Love the place !!! Compared to another places. I've been in this country for 35 years and living in other places. Then, like I said before this is the BEST place to live. The staff who works in the complex always say hello or give you… See More
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Resident • 2020 Recommended
Updated 01/30/2020
Reviewed 01/30/2020
I like the amenities and that our parking spots are on the same floor that we live on. The courtyards are convenient for taking our dogs too. The gym is nice and convenient and private. I can't wait to use the pool and hot tub ??… See More
Alder Apartments Manager21/21/2020
Hello, Thank you for the review and we do have amazing amenities and keep a look out for our resident events, you will enjoy them. If I can help in the future, I can be reached at 1-818-812-9784 or [email protected] Thank you, Richard
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Resident • 2019 Not Recommended
Updated 12/22/2019
Reviewed 12/22/2019
Such an irresponsible and terrible management experience. He is putting the apartment in a very lower level and class. There is no one to answer your questions. The time they changed the previous manager everything changed. They are rude to customers
Alder Apartments Manager02/02/2020
Hello Anonymous, Thank you for the comments and feedback and if you would like to provide me with more details I would love to hear them. If you need anything in the future, I can be reached at 1-818-812-9784 or via email at [email protected] Thank you, Richard
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Resident • 2019 Not Recommended
Updated 12/17/2019
Reviewed 12/17/2019
Incredibly bad management and the team. Everything they have here is to attract new people. Not so much for the people who live here. They provide camera, gate and security staff, your car still got break in. And they staff is rude and act like non… See More
Alder Apartments Manager19/19/2019
Hello Anonymous, Thank you for the feedback. If you would like to discuss this further and provide a few more details, I can be reached at 1-818-812-9784 or via email at [email protected] Thank you. Richard
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Resident • 2017 - 2019 Not Recommended
Updated 10/19/2019
Reviewed 10/19/2019
I hate this community when I left home at 9:00p.m. to pick up my daughter and came back home at 10:00pm, there was someone else's car parked in my spot already. At first, I just tried to find who it was, so that they could move… See More
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Alder Apartments Manager23/23/2019
Hello Eunice, I am sorry to hear you had a bad experience and thank you for bringing this to my attention. We do tow cars if necesary and follow all towing laws when applicable. I will look into this for you and i would be interested in seeing the video if you are wiling to share. If I can help in the future, please feel free to contact me at 1-81812-9784 or via email at [email protected] Thank you, Richard
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Amber_R432 • Resident • 2019 Recommended
Updated 03/31/2019
Reviewed 03/31/2019
I have already recommended the place to my friends who have moved in as well. The amenities are excellent, especially the gym, the pool table and free Saturday yoga classes. There is also a dog spa for people who have pets. The package retrieval process is… See More
Alder Apartments Manager17/17/2019
Amber_r432, your wonderful feedback and rating mean a lot to us. Thank you, and have a fantastic day!
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Margarita_C245 • Resident • 2017 - 2019 Recommended
Updated 03/25/2019
Reviewed 03/25/2019
Alder Apartments is a well put together community. From the first tour, to move-in day, any and all employees we interact with are incredibly friendly, and were very adamant about this community being simply not just an apartment complex, but a home to return to at… See More
Alder Apartments Manager14/14/2019
Hi Margarita_c245, thank you so much for your positive comments about Alder (Parthenia)! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Ceci2020 • Resident • 2019 Not Recommended
Updated 03/07/2019
Reviewed 03/07/2019
I called to complain about the neighbor above. She stomps around the apartment every morning at 5am. Miguel the manager, was extremely rude and said if you don't like it then move, break your lease. There's nothing we can do. Im shocked as to why they… See More
Alder Apartments Manager12/12/2019
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We look forward to hearing from you. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (818) 812-9784 so we can work towards a resolution. We look forward to hearing from you.
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kaymac4 • Resident • 2017 Recommended
Updated 10/11/2017
Reviewed 10/11/2017
I absolutely love living here. The pool is beautiful, the apartment itself is gorgeous, and everyone is so nice. The only thing I wish was better was the cell service for AT&T users. Maybe a booster somewhere would be helpful? LOVE this place. Definitely recommend people… See More
Alder Apartments Manager15/15/2017
Hi Kaymac4, thank you for taking the time to leave a review for us at Alder (Parthenia). We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!
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Katie_V • Resident • 2016 - 2017 Not Recommended
Updated 09/19/2017
Reviewed 09/19/2017
I was one of the very first people to move in back in June of last year. My experience started off well, but as I lived here longer problems seem to have emerged. First, the apartments are a little overpriced in my opinion. I am always… See More
Alder Apartments Manager26/26/2017
Hi Katie_v, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Katie_v, thank you for bringing this matter to our attention. We regret that you had a nega Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Alder (Parthenia) (818) 812-9784 tive experience, and will use this as an opportunity to improve.
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zarnaz • Resident • 2017 Recommended
Updated 08/22/2017
Reviewed 08/22/2017
new apartments with large airy hallways and good amenities. We face the street so just noise of street when we open the windows other than that it's quiet. Nice helpful staff, good maintenance crew and security on site. Plenty of guest parking and walking distance to… See More
Alder Apartments Manager27/27/2017
Zarnaz, your wonderful feedback and rating means a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out!
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Resident • 2017 Recommended
Updated 07/14/2017
Reviewed 07/14/2017
My husband and I just recently moved in and we love it here. The staff is fantastic and extremely helpful. They keep the property up to date and clean. Maintenance is on it. I love that so many people have pets. It is a great place… See More
Alder Apartments Manager21/21/2017
Hi! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care! Shirley Community Manager Alder
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Resident • 2017 Not Recommended
Updated 06/01/2017
Reviewed 06/01/2017
For the most part this is a nice community. The staff doesn't clean the common areas as often as they should. It is a smoke free environment, however, there have been cigarette butts by the hot tub for over a month. The upstairs neighbors are always… See More
Alder Apartments Manager06/06/2017
Hello, we regret to hear that you had this experience with us. I can assure you that the staff here at Alder, including Ngozi and I, take your review very seriously. Please reach out to us at your earliest convenience so we may assist you in working towards a resolution. Shirley Community Manager Alder
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kellenmcgee • Resident • 2017 Recommended
Updated 05/19/2017
Reviewed 05/19/2017
This place is incredible. I am so happy with this apartment complex, the staff, the neighbors, and everything. The pool is amazing, and so are the hot tub, gym, grills, and clubhouse. The security guards are so nice and I love the people in the leasing… See More
Alder Apartments Manager21/21/2017
Hi Kellen, we are very happy we could provide you with such a positive experience! Thanks again for taking the time to leave this information about your experience here. Take care! - Joe (Leasing Consultant)
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MaddieCanlapan • Resident • 2016 - 2017 Recommended
Updated 04/14/2017
Reviewed 04/14/2017
I've been living here with my significant other since late October 2016 and we are loving it. We came from Studio City area and wanted to stay there but we saw this place, made an appointment with Joe and instantly fell in love with the place.… See More
Alder Apartments Manager19/19/2017
Maddiecanlapan, thank you for leaving this detailed feedback about your experience with Alder. Your opinion plays an integral part in our customer service. We always love to receive great feedback. Shirley Community Manager Alder
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motheshow • Resident • 2016 Recommended
Updated 11/07/2016
Reviewed 11/07/2016
Alder is incredible. It's a brand new community with so much to offer. It is on the pricey side at first, but when you walk around and take a look, you'll immediately see that it is worth every single penny. It's a gorgeous, well-maintained complex, and… See More
Alder Apartments Manager10/10/2016
Thank you, Motheshow, for reaching out to us. Your opinion plays an integral part in our customer service. We always love to receive great feedback. Alder Team
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niekine • Resident • 2016 Recommended
Updated 11/01/2016
Reviewed 11/01/2016
These apartments are just great. We have been living here for 2 months. We came from another country as a student and we had been trying to find an apartment almost a month and Alder apartments were the best ones. We had checked so many apartments… See More
Alder Apartments Manager10/10/2016
Thank you very much for sharing these comments, Baris! Wishing you a great day until the next time we meet. Alder Team
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