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Lassen Village


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anonymous

Resident 2012

8/13/2012

Where do I start with this place?!?! DONT MOVE IN HERE!!!!!!!!!!!!! I wouldn't recommend this complex to my worst enemy!! The manager, Alicia Shell, is VERY unprofessional. She always has an attitude, and ALWAYS thinks she's right and swears that she can't make mistakes. She gave me her personal number and told me to call her if I had any issues. When I tried to call her regarding the well being of her property she hung up in my face and told me to wait til Monday and go to her office. She "loses" my rent money and tries to charge me a $75 late fee because SHE misplaced my rent! She feels that because she is young, she gets a lot of criticism, that's not the case, she gets a lot of criticism because she is a horrible manager. OH Let me also not forget that if you ever want to get in contact with this lady you can kiss that goodbye! She is NEVER in her office. The office is supposed to be open from 9-5 M-F. It is really open from 12-2 ON A GOOD DAY. If you ever try to call, she wont answer. Ive even called while standing right outside her office just to see if she would answer and she just let the phone ring. Maintenance is an other issue with this place! They are slow to respond to maintenance requests and IF they do respond, they do the job half way. I have a sink that I have put countless maintenance requests in for and 3 months later, still no response. You have to hunt the maintenance guy down and be persistent in order for him to come. Overall, the staff is VERY unprofessional and has been making my experience here highly unpleasant. I definitely WONT be renewing my lease when it is up in a couple months. Id rather pay $1000 a month to go back to the dorms and share a room with no kitchen than to continue living here.

    Review 13 out of 27

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