Review History for Verified Resident 755237

The Uptown


Updated Review

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Resident 755237

Verified Resident 2020

7/28/2020

covid possibly related. But I've had a ticket in and am receiving surveys for work before the work has even been done ! Please dont ask for a rating without doing the work. Possibly harmless homeless, however they have shouted into my French doors. Freaking me out twice. The pricing is way to high for the amenities not being accessible My bike was stolen from the bike room, that is locked either some random person has a key or a apt renter stole the bike ! Staff is very welcoming and nice most of these ratings do not have anything to do with the working personnel on premises.
    Manager

    8/3/2020

    The Uptown
    We appreciate you taking the time to provide your feedback. We share your concern regarding the situation you mentioned, and we are always looking for ways our community can improve. I would love to set up an appointment to speak with you, explain what measures we currently take in situations such as the one you've described, and explore possible alternate solutions. Thank you, and I look forward to speaking with you soon. Patty G., Community Manager
    1 Previous Review

    Previous Review

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    Resident 755237

    Verified Resident 2020

    3/25/2020

    I dont even know if I'd blame the maintenance are they recieving incorrect mailbox key molds to copy..... Side note the hub is great, the welcome center 8s great , the pool and hot tub are great, I wish the out door fire place was working, and gym is great, just want my apartment space to be great to My sink drains super slow, no mailbox key, my neighbors seem to hang around alot which I dont enjoy at all but I choose to live in an apt so I guess that's the luck of the draw.
      Manager

      4/15/2020

      The Uptown
      We pride ourselves on our attention to detail, but it seems we missed the mark. I have discussed your feedback on your mailbox key situation with our team and would love to speak with you regarding a solution. I'd like to discuss the matter further. Thank you in advance for giving us the opportunity to ensure all of the items are resolved immediately so that we can turn your experience into a positive one! You can reach me directly at 510.452.1355. Patty G. Community Manager

      Review 54 out of 96

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      The Uptown

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