Carmel at the Colony

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Carmel at the Colony

2550 East Riverside Drive, Ontario, CA 91761
(200 Reviews)
$2,055 - $3,125/mo
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Floor Plans & Pricing

1 Bedroom

Cypress

1 Bed, 1 Bath | 695 sq. ft.

$2,055 - $2,325

See Floor Plan Details

2 Bedrooms

Monterrey

2 Beds, 1 Bath | 862 sq. ft.

$2,455 - $2,810

See Floor Plan Details

Carmel

2 Beds, 2 Baths | 975 sq. ft.

$2,815 - $3,125

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

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The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

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Survey Ratings

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SatisFactsā„¢ Maintenance Survey

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Carmel at the Colony Reviews

(200)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident ā€¢ 2016 - 2021

2/16/2021

Trash can comes way to early and wakes me up, same thing with the gardeners. People are trying to sleep so please send them LATER. Itā€™s not pleasant and I am at the point of wanting to yell at the innocent gardener. So please beā€¦Ā See More >
    Manager

    2/19/2021

    Carmel at the Colony
    Hi there, Thank you for sharing your candid experience with us. Trash pickup is done by the city and unfortunately we don't have a say in this. We can speak with our landscapers though and ask that they vary their route. We value your feedback and have provided your comments to our team.
    Review Author Icon

    Phillip_O

    Resident ā€¢ 2020

    8/31/2020

    I am a new resident at Carmel at the Colony and I my move-in process was absolutely seamless. I had the pleasure of being assisted by Gynnivel and all of my correspondence leading up to the move-in as well as shortly after have been fantastic.ā€¦Ā See More >
      Manager

      9/3/2020

      Carmel at the Colony
      Hi Phillip, it is wonderful to hear how much you enjoy the community and the wonderful customer service we offer at Carmel At The Colony. Thanks for tossing out a little online love for the team, this will make their day. We are so happy you enjoy calling us home. Take care!
      Review Author Icon

      Resident 658820

      Verified Resident ā€¢ 2019

      6/30/2019

      The community for the most part is calm and welcoming. There has been one constant issue with a neighbor constantly driving up and leaving his music (has an audio system in car) loud for long periods of time. (30+ minutes daily). Main gate doesn'tā€¦Ā See More >
        Manager

        7/4/2019

        Carmel at the Colony
        We value your feedback and we truly appreciate you taking the time to give us a review. We are happy to hear that you that you find our community to be calm and welcoming. I would like to address the issue you are having with your neighbor, and would like additional information on the problem that you are experiencing with the gate, as it is currently working. I can be reached at 909-923-9950. My name is Karina Paz and I am the Property Manager for Carmel at the Colony. You can also come by the office Monday through Friday from 9:00 am to 6:00 pm. Thank you again for sharing your experience. I look forward to speaking with you soon.
        Review Author Icon

        Resident 651086

        Verified Resident ā€¢ 2017 - 2019

        6/10/2019

        Apartments are old and outdated for the price.Rent goes up 100$ a year and the office personnel lacks professionalism. Security is also an issue when our gate stays open for days at a time . Laundry room could also be updated with better machines

          Manager

          8/17/2019

          Carmel at the Colony
          Hi there, this is Wendee from Customer Service. Thank you for your review. We take to good with the bad. I would love the opportunity to connect with you regarding your concerns. Please feel free to contact me directly at wmiler@plpinc.net.
          Review Author Icon

          Resident 413633

          Verified Resident ā€¢ 2017 - 2019

          3/18/2019

          Be sure to check for mold before moving in. The staff is friendly but the office is closed on Sunday's. The community is safe, but there are young kids that destroy the pool area. There needs to be strict policies for vandals.

            Manager

            3/20/2019

            Carmel at the Colony
            Thank you for taking the time to write a review. We appreciate all feedback as it allows us to improve the quality of service and living environment for our residents. We are sorry to hear about the issues at the pool area and will be sure to address this. It is recommended that you call our courtesy patrol if the issues occur after hours so that they can be addressed immediately. Regarding the concerns in your home, we would love to speak to you directly so please contact the leasing office at 909-923-9950 or carmelatthecolong@plpinc.net.
            Review Author Icon

            Resident 604641

            Verified Resident ā€¢ 2019

            2/15/2019

            Non upgraded units and dated but overall okay. Some peeling on cabinets.The bottom of my dishwasher is missing exposing tubes and pipes. Parking is not an issue and complex is kept up. Office staff is helpful and responsive.

              Manager

              2/21/2019

              Carmel at the Colony
              Thank you for taking the time to give us a review. We value your feedback and your concerns. Please contact me regarding your dishwasher, I want to make sure you are not having any problems with it. I can be reached at 909-923-9950. My name is Karina and I am the Property Manager for Carmel at the Colony. I am happy to hear that the office staff have been helpful and responsive to your needs. Thank you again for you review.
              Review Author Icon

              Resident 585586

              Verified Resident ā€¢ 2018

              12/20/2018

              Clean, friendly and awesome community. Easy Access to stores, free way entrances & local police station is up the road. The community is quit, the grounds are always well kept and the staff is so sweet and helpful.

                Manager

                1/2/2019

                Carmel at the Colony
                We love 5 stars !! Thank you for your review, we truly appreciate your feedback. We are glad to hear that you find our community to be awesome and clean. We strive to make sure our community is always looking inviting. Thank you again for your review.
                Review Author Icon

                Resident 580972

                Verified Resident ā€¢ 2018

                12/8/2018

                Just recently moved in but the staff in the leasing office was very attentive and helpful. All paperwork and requirements were set up quickly. The move in process was extremely easy. The apartment looked great when we got it and the community members are soā€¦Ā See More >
                  Manager

                  12/17/2018

                  Carmel at the Colony
                  We strive to get 5 stars !! Thank you for giving us your feedback of your experience living at our community. We are happy to hear that your move in process was quick and easy and that your home looked great ! Let us know if there is anything we can do for you. Thank you again for sharing your experience.
                  Review Author Icon

                  Resident 574406

                  Verified Resident ā€¢ 2018

                  11/22/2018

                  I love the apartment here big patio full washer and dryer,spacious floorplan and the management are very good amazing work great service close to shops ,park ,school and freeways, I'm very happy with my choice thank you Carmela family.

                    Manager

                    12/3/2018

                    Carmel at the Colony
                    We love 5 stars ! Thank you for taking the time to give us your feedback, we love to hear your experience living at our community. We are happy to hear that you love your apartment and that you are enjoying your big patio and, full washer and dryer and the spacious floor plan. We are also happy that you chose our community for your home. Thank you again for your review.
                    Review Author Icon

                    Resident 562141

                    Verified Resident ā€¢ 2018

                    10/25/2018

                    Carmel at the Colony is a great apartment complex! The staff are all friendly, helpful, and responsive. This is my first apartment so it's definitely harder for me to make comparisons. However, I can definitely say that my overall experience has been pleasant. Upon arrivalā€¦Ā See More >
                      Manager

                      11/2/2018

                      Carmel at the Colony
                      We love 5 stars !! Thank you for rating us a 5. We truly appreciate your feedback and for taking the time to give us a review. We are happy to know that your experience living at our community has been great and pleasant. We strive to give the best customer service and we are glad to know that we have done just that for you with making sure your home was nice and clean and in good condition. Thank you again for your review. We are happy to have you as a resident.
                      Review Author Icon

                      Resident 560082

                      Verified Resident ā€¢ 2015 - 2018

                      10/21/2018

                      Nice apartment, wish it were a little better for the price......................................................

                        Manager

                        10/24/2018

                        Carmel at the Colony
                        Thank you for your review, we truly appreciate your feedback. We are happy to know that you feel our apartments are nice. Thank you again for your review.
                        Review Author Icon

                        Resident 559677

                        Verified Resident ā€¢ 2015 - 2018

                        10/20/2018

                        I absolutely love it very clean and on there work orders if you need anything fixed. I been here for 2 1/2 years we didn't really have no anyone but living here is a great area to meet friends. Just wish my mail box wasā€¦Ā See More >
                          Manager

                          10/24/2018

                          Carmel at the Colony
                          Thank you so much for our 5 stars !! We appreciate your feedback. We are happy to hear that you absolutely love our community and that you feel that it is very clean. Thank you again for your review.
                          Review Author Icon

                          Resident 559077

                          Verified Resident ā€¢ 2014 - 2018

                          10/18/2018

                          Dogs are allowed to be kept outside on porches & bark all day and night (against the terms of the lease). So unless you want to be annoyed with that pick some other place to live. Good luck with your search.

                            Manager

                            10/24/2018

                            Carmel at the Colony
                            Thank you for your review, we truly appreciate your feedback. We sincerely apologize for the inconvenience if you have had to endure hearing a dog bark all day or night. I would like to address your concern by speaking to you directly if possible. I can be reached at 909-923-9950 or you can come by my office Monday thru Friday from 9am to 6pm. Thank you again for your review. I look forward in speaking with you.
                            Review Author Icon

                            Resident 557226

                            Verified Resident ā€¢ 2018

                            10/15/2018

                            Good clean and friendly environment to live in and everyone is friends good community to live and parking is always good good location and good city to live in Ontario is a good city not a lot of traffic in the area

                              Manager

                              10/16/2018

                              Carmel at the Colony
                              Thank you for the 5 stars! We are glad you enjoy calling Carmel home. We appreciate the feedback! Carmel at the Colony Management Team
                              Review Author Icon

                              Resident 556795

                              Verified Resident ā€¢ 2016 - 2018

                              10/15/2018

                              Great place to live very family and pet friendly . Recently done upgrades to parking lot and updated washers and dryers. Staff is friendly and always willing to help with questions. Repairs are done fast.

                                Manager

                                10/18/2018

                                Carmel at the Colony
                                We love 5 stars !! thank you for taking the time to give us a review. We truly appreciate your feedback and we are glad to hear that you feel that our community is a great place to live. We are happy to hear that the staff is always will to help you with any questions, we strive to give the best customer service and we are glad to know that we did just that for you. Thank you again for your review.
                                Review Author Icon

                                Resident 554918

                                Verified Resident ā€¢ 2018

                                10/12/2018

                                Our experience her has been very fulfilling. We love it here at the Carmel of the Colonies. The staff and the maintenance here are amazing and very punctual. We've been here since February and I have to say it's been a calm and quiet experience.ā€¦Ā See More >
                                  Manager

                                  10/16/2018

                                  Carmel at the Colony
                                  Wow ! thank you so much for our 5 stars !! We love to hear that your experience living in our community has been fulfilling for you. We strive to to ensure our residents get the best customer service and I am glad to hear that we have done just that. Thank you again for your review.
                                  Review Author Icon

                                  Resident 554505

                                  Verified Resident ā€¢ 2018

                                  10/11/2018

                                  I like the community because in its surroundings it has many kinds of shops, and its facilities are very safe and clean, the treatment of the staff here is excellent, and the parking is in good condition, there are no potholes, and my children loveā€¦Ā See More >
                                    Manager

                                    10/12/2018

                                    Carmel at the Colony
                                    We love 5 stars !! Thank you ! We are glad to hear that you like our community and its surroundings, we literally do have many shops around us and we are close to the freeways. We take pride in making sure our community is always looking its best by making sure we maintain the grounds clean and our pool area clean. Thank you for noticing. Thanks again for your review.
                                    Review Author Icon

                                    Resident 554317

                                    Verified Resident ā€¢ 2018

                                    10/11/2018

                                    Easy move in process, fast maintenance when there's a problem. I haven't had any problems at this property. Just a small maintenance problem with the garbage disposal which they fixed the very next day

                                      Manager

                                      10/12/2018

                                      Carmel at the Colony
                                      Thank you for the 5 stars !! We really appreciate your kind feedback. We are happy to hear that your move in process was easy and that maintenance has responded to your service request in a timely manner. Thank you again for your review.
                                      Review Author Icon

                                      Resident 554018

                                      Verified Resident ā€¢ 2017 - 2018

                                      10/10/2018

                                      I've lived in a large amount of apartments in the Inland Empire before coming here. None of them can compare. Carmel isn't perfect, but it's the best you can get for what they offer. You'll see staff riding around on their carts daily, making sureā€¦Ā See More >
                                        Manager

                                        10/12/2018

                                        Carmel at the Colony
                                        Thank you so much for our 5 stars ! we truly appreciate you given us a great review and your feedback about our community. We love that we are able to provide everything you need for your home and that parking is not an issue in our community. We understand how important it is to provide open spaces for second vehicles or visitors. We are happy to know that your truly enjoy living at our community. Thank you again for your review.
                                        Review Author Icon

                                        Resident 553999

                                        Verified Resident ā€¢ 2018

                                        10/10/2018

                                        The Community is very friendly and nice. I like that for the most part its a very quiet community. Everything I need is here like clean laundry and pool area. I would recommend this apartment complex to any of my friends.

                                          Manager

                                          10/12/2018

                                          Carmel at the Colony
                                          We love 5 stars !! Thank you so much for taking the time to give us a review. We appreciate that you feel our community is friendly and nice and that it is a quiet place. Thank you for recommending us to your friends and family, we have a great referral program if you did not know. Thank you again for your review.
                                          Review Author Icon

                                          Resident 553779

                                          Verified Resident ā€¢ 2018

                                          10/10/2018

                                          The community is very clean and the apartments are well maintained. We are satisfied with the current living conditions. The pool and walk ways are always kept clean and running well. We feel safe in the community.

                                            Manager

                                            10/12/2018

                                            Carmel at the Colony
                                            Thank you for your review ! We truly appreciate your feedback. We are happy to hear that you feel our community is very clean, and well maintained. It's good to have satisfied residents like yourself. Thank you again for your review.
                                            Review Author Icon

                                            Resident 552400

                                            Verified Resident ā€¢ 2017 - 2018

                                            10/7/2018

                                            Very satisfied with the crew and maintenance. Condition of building is great. And neighbors are Fine. No problems with noise very quite and calm. And lots of services near by Schools, shops, restaurantes, Highly recomended.

                                              Manager

                                              10/12/2018

                                              Carmel at the Colony
                                              Thank you for you 5 stars ! We truly appreciate you taking the time to give us your feedback. We are happy to hear that you are very satisfied with the crew and maintenance. We strive the give the best customer service, and we appreciate you expressing that. Thank you for highly recommending us, please note that we have a referral program that you would appreciate. :) Thank you again for your review.
                                              Review Author Icon

                                              Resident 549571

                                              Verified Resident ā€¢ 2016 - 2019

                                              4/29/2019

                                              My experience has been great except for with my neighbors being rude and disrespectful. Overall it's quite the staff makes you feel like your at home. When I need work done it's done promptly. When the kids are out side playing they are not thatā€¦Ā See More >
                                                Manager

                                                10/7/2018

                                                Carmel at the Colony
                                                We love 5 stars !! Thank you so much for given us a great review. We truly appreciate your feedback. We are happy to know that you feel our community is great and family orientated, we have great residents that live here. I'm happy to hear that my staff has been friendly and amazing to you, we strive to give the best customer service and I am glad to know that we did just that. We would love your referral ! We have a great referral program just waiting for you. Thank you again for your review.
                                                Review Author Icon

                                                Resident 550208

                                                Verified Resident ā€¢ 2017 - 2018

                                                10/2/2018

                                                It's a nice apartment and a nice complex. The neighbors are friendly. But there's a hug problem with maggots in the parking lot. Hundreds of them everyday. I've complained four times and even showed pictures. That's the only thing keeping me from for sure renewingā€¦Ā See More >
                                                  Manager

                                                  10/3/2018

                                                  Carmel at the Colony
                                                  Thank you so much for your review. We are happy to hear that you feel our community is nice and that your neighbors are friendly. I sincerely apologize if you felt that your concerns were not addressed in a timely manner. Please note that we have cleaned the area in the parking lot that you mentioned, our pest control has also treated the area as well. If you have any questions or concerns, please do not hesitate to contact me directly by email at kpaz@plpinc.net or by phone at 909-923-9950. I would be more than happy to assist you. Thank you again for your review.
                                                  Review Author Icon

                                                  Resident 549997

                                                  Verified Resident ā€¢ 2017 - 2018

                                                  10/1/2018

                                                  Overall good home. I lived here with my 4 year old daughter and dog and it's both kid and animal friendly which was a big deal for me. Also, the staff at the office were always extremely helpful and quick responsive.

                                                    Manager

                                                    10/3/2018

                                                    Carmel at the Colony
                                                    Thank you for your kind words. We are happy to hear that your enjoy living at our community and that you call it your home. We enjoy being a pet friendly community, it really give us pleasure that we are able to accommodate your furry family. Thank you again for your review.

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    • Laundry On-Site
                                                    Parking
                                                    • Private Parking Area
                                                    Pets
                                                    • Cats Allowed
                                                    • Dogs Allowed
                                                    Other
                                                    • BBQ and Picnic Area
                                                    • Clubhouse
                                                    • Courtyard
                                                    • Dog Park
                                                    • Gated Access
                                                    • On-Site Management
                                                    • Package Receiving Service
                                                    • Playground
                                                    • Pool
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                                                    Leasing

                                                    Our condo-quality, gated community offers spacious one- and two-bedroom floor plans. Live away from the hustle and bustle of the city, yet close to everywhere you want to be. Enjoy the beautiful landscaping and striking architecture as well as the convenience of being close to the bus line. As a resident, you will enjoy all our amenities, including a sparkling pool with sundeck and Wi-Fi, a coinless laundry center, reserved covered parking and so much more. Explore our community and let us help you find your new home today!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Saturday: 09:00 AM - 06:00 PM

                                                    Questions & Answers (1)

                                                    Alex_S422
                                                    Asked on: 12/18/2018
                                                    Q:Ā What is needed to get rent down to $525?

                                                    Frequently Asked

                                                    Cats Allowed
                                                    Dogs Allowed
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Check Availability

                                                    Carmel at the Colony

                                                    March 2024

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                                                    Carmel at the Colony is a 695 - 975 sq. ft. apartment in Ontario in zip code 91761. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $2,055 - $3,125. Nearby cities include Upland, Chino, Montclair, Rancho Cucamonga, and Eastvale.

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