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Carmel at the Colony

2550 East Riverside Drive, Ontario, CA 91761
2550 East Riverside Drive, Ontario, CA 91761

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Carmel at the Colony

2550 East Riverside Drive

Ontario, CA 91761

 
 
 
 
 
 

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Ratings & Reviews (200 Reviews)

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Resident 2016 - 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/16/2021
Trash can comes way to early and wakes me up, same thing with the gardeners. People are trying to sleep so please send them LATER. It’s not pleasant and I am at the point of wanting to yell at the innocent gardener. So please be considerate… See More
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Carmel at the Colony Manager

02/19/2021

Hi there, Thank you for sharing your candid experience with us. Trash pickup is done by the city and unfortunately we don't have a say in this. We can speak with our landscapers though and ask that they vary their route. We value your feedback and have provided your comments to our team.

Phillip_O • Resident 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/31/2020
I am a new resident at Carmel at the Colony and I my move-in process was absolutely seamless. I had the pleasure of being assisted by Gynnivel and all of my correspondence leading up to the move-in as well as shortly after have been fantastic. She… See More
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Carmel at the Colony Manager

09/03/2020

Hi Phillip, it is wonderful to hear how much you enjoy the community and the wonderful customer service we offer at Carmel At The Colony. Thanks for tossing out a little online love for the team, this will make their day. We are so happy you enjoy calling us home. Take care!

 Verified Resident 658820vrp 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/30/2019
The community for the most part is calm and welcoming. There has been one constant issue with a neighbor constantly driving up and leaving his music (has an audio system in car) loud for long periods of time. (30+ minutes daily). Main gate doesn't work properly.… See More
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Carmel at the Colony Manager

07/04/2019

We value your feedback and we truly appreciate you taking the time to give us a review. We are happy to hear that you that you find our community to be calm and welcoming. I would like to address the issue you are having with your neighbor, and would like additional information on the problem that you are experiencing with the gate, as it is currently working. I can be reached at 909-923-9950. My name is Karina Paz and I am the Property Manager for Carmel at the Colony. You can also come by the office Monday through Friday from 9:00 am to 6:00 pm. Thank you again for sharing your experience. I look forward to speaking with you soon.

 Verified Resident 651086vrp 2017 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/10/2019
Apartments are old and outdated for the price.Rent goes up 100$ a year and the office personnel lacks professionalism. Security is also an issue when our gate stays open for days at a time . Laundry room could also be updated with better machines See More
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Carmel at the Colony Manager

08/17/2019

Hi there, this is Wendee from Customer Service. Thank you for your review. We take to good with the bad. I would love the opportunity to connect with you regarding your concerns. Please feel free to contact me directly at [email protected]

 Verified Resident 549571vrp 2016 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/29/2019
My experience has been great except for with my neighbors being rude and disrespectful. Overall it's quite the staff makes you feel like your at home. When I need work done it's done promptly. When the kids are out side playing they are not that loud.… See More
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Carmel at the Colony Manager

10/07/2018

We love 5 stars !! Thank you so much for given us a great review. We truly appreciate your feedback. We are happy to know that you feel our community is great and family orientated, we have great residents that live here. I'm happy to hear that my staff has been friendly and amazing to you, we strive to give the best customer service and I am glad to know that we did just that. We would love your referral ! We have a great referral program just waiting for you. Thank you again for your review.

 Verified Resident 413633vrp 2017 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/18/2019
Be sure to check for mold before moving in. The staff is friendly but the office is closed on Sunday's. The community is safe, but there are young kids that destroy the pool area. There needs to be strict policies for vandals. See More
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Carmel at the Colony Manager

03/20/2019

Thank you for taking the time to write a review. We appreciate all feedback as it allows us to improve the quality of service and living environment for our residents. We are sorry to hear about the issues at the pool area and will be sure to address this. It is recommended that you call our courtesy patrol if the issues occur after hours so that they can be addressed immediately. Regarding the concerns in your home, we would love to speak to you directly so please contact the leasing office at 909-923-9950 or [email protected]

 Verified Resident 604641vrp 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/15/2019
Non upgraded units and dated but overall okay. Some peeling on cabinets.The bottom of my dishwasher is missing exposing tubes and pipes. Parking is not an issue and complex is kept up. Office staff is helpful and responsive. See More
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Carmel at the Colony Manager

02/21/2019

Thank you for taking the time to give us a review. We value your feedback and your concerns. Please contact me regarding your dishwasher, I want to make sure you are not having any problems with it. I can be reached at 909-923-9950. My name is Karina and I am the Property Manager for Carmel at the Colony. I am happy to hear that the office staff have been helpful and responsive to your needs. Thank you again for you review.

 Verified Resident 585586vrp 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/20/2018
Clean, friendly and awesome community. Easy Access to stores, free way entrances & local police station is up the road. The community is quit, the grounds are always well kept and the staff is so sweet and helpful. See More
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Carmel at the Colony Manager

01/02/2019

We love 5 stars !! Thank you for your review, we truly appreciate your feedback. We are glad to hear that you find our community to be awesome and clean. We strive to make sure our community is always looking inviting. Thank you again for your review.

 Verified Resident 580972vrp 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/08/2018
Just recently moved in but the staff in the leasing office was very attentive and helpful. All paperwork and requirements were set up quickly. The move in process was extremely easy. The apartment looked great when we got it and the community members are so polite.… See More
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Carmel at the Colony Manager

12/17/2018

We strive to get 5 stars !! Thank you for giving us your feedback of your experience living at our community. We are happy to hear that your move in process was quick and easy and that your home looked great ! Let us know if there is anything we can do for you. Thank you again for sharing your experience.

 Verified Resident 574406vrp 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/22/2018
I love the apartment here big patio full washer and dryer,spacious floorplan and the management are very good amazing work great service close to shops ,park ,school and freeways, I'm very happy with my choice thank you Carmela family. See More
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Carmel at the Colony Manager

12/03/2018

We love 5 stars ! Thank you for taking the time to give us your feedback, we love to hear your experience living at our community. We are happy to hear that you love your apartment and that you are enjoying your big patio and, full washer and dryer and the spacious floor plan. We are also happy that you chose our community for your home. Thank you again for your review.

 Verified Resident 562141vrp 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/25/2018
Carmel at the Colony is a great apartment complex! The staff are all friendly, helpful, and responsive. This is my first apartment so it's definitely harder for me to make comparisons. However, I can definitely say that my overall experience has been pleasant. Upon arrival my… See More
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Carmel at the Colony Manager

11/02/2018

We love 5 stars !! Thank you for rating us a 5. We truly appreciate your feedback and for taking the time to give us a review. We are happy to know that your experience living at our community has been great and pleasant. We strive to give the best customer service and we are glad to know that we have done just that for you with making sure your home was nice and clean and in good condition. Thank you again for your review. We are happy to have you as a resident.

 Verified Resident 560082vrp 2015 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/21/2018
Nice apartment, wish it were a little better for the price...................................................... See More
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Carmel at the Colony Manager

10/24/2018

Thank you for your review, we truly appreciate your feedback. We are happy to know that you feel our apartments are nice. Thank you again for your review.

 Verified Resident 559677vrp 2015 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/20/2018
I absolutely love it very clean and on there work orders if you need anything fixed. I been here for 2 1/2 years we didn't really have no anyone but living here is a great area to meet friends. Just wish my mail box was closer… See More
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Carmel at the Colony Manager

10/24/2018

Thank you so much for our 5 stars !! We appreciate your feedback. We are happy to hear that you absolutely love our community and that you feel that it is very clean. Thank you again for your review.

 Verified Resident 419380vrp 2016 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/19/2018
Great complex, friendly staff, friendly and professional maintenance workers! Apartments need a little updating but the grounds and community is nice and always clean. The tenants are also really nice. Love the playground for the children! Overall and nice place to live See More
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Carmel at the Colony Manager

12/19/2017

Thank you for taking the time to post a review. We are glad you have had a positive experience with our community!

 Verified Resident 559077vrp 2014 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/18/2018
Dogs are allowed to be kept outside on porches & bark all day and night (against the terms of the lease). So unless you want to be annoyed with that pick some other place to live. Good luck with your search. See More
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Carmel at the Colony Manager

10/24/2018

Thank you for your review, we truly appreciate your feedback. We sincerely apologize for the inconvenience if you have had to endure hearing a dog bark all day or night. I would like to address your concern by speaking to you directly if possible. I can be reached at 909-923-9950 or you can come by my office Monday thru Friday from 9am to 6pm. Thank you again for your review. I look forward in speaking with you.

 Verified Resident 557226vrp 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/15/2018
Good clean and friendly environment to live in and everyone is friends good community to live and parking is always good good location and good city to live in Ontario is a good city not a lot of traffic in the area See More
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Carmel at the Colony Manager

10/16/2018

Thank you for the 5 stars! We are glad you enjoy calling Carmel home. We appreciate the feedback! Carmel at the Colony Management Team

 Verified Resident 556795vrp 2016 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/15/2018
Great place to live very family and pet friendly . Recently done upgrades to parking lot and updated washers and dryers. Staff is friendly and always willing to help with questions. Repairs are done fast. See More
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Carmel at the Colony Manager

10/18/2018

We love 5 stars !! thank you for taking the time to give us a review. We truly appreciate your feedback and we are glad to hear that you feel that our community is a great place to live. We are happy to hear that the staff is always will to help you with any questions, we strive to give the best customer service and we are glad to know that we did just that for you. Thank you again for your review.

 Verified Resident 470755vrp 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/15/2018
This community has been a great place for our first apartment. They're a great size, and I love that they are pet friendly. The office staff is great with addressing concerns! We love that it is so close to freeways, and restaurants. See More
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Carmel at the Colony Manager

04/10/2018

We appreciate your feedback ! We are happy to hear that the leasing office staff was friendly and helpful and that our maintenance completed your request in a timely manner. Thank you again for your review.

 Verified Resident 554918vrp 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/12/2018
Our experience her has been very fulfilling. We love it here at the Carmel of the Colonies. The staff and the maintenance here are amazing and very punctual. We've been here since February and I have to say it's been a calm and quiet experience. Can't… See More
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Carmel at the Colony Manager

10/16/2018

Wow ! thank you so much for our 5 stars !! We love to hear that your experience living in our community has been fulfilling for you. We strive to to ensure our residents get the best customer service and I am glad to hear that we have done just that. Thank you again for your review.

 Verified Resident 554505vrp 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/11/2018
I like the community because in its surroundings it has many kinds of shops, and its facilities are very safe and clean, the treatment of the staff here is excellent, and the parking is in good condition, there are no potholes, and my children love it… See More
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Carmel at the Colony Manager

10/12/2018

We love 5 stars !! Thank you ! We are glad to hear that you like our community and its surroundings, we literally do have many shops around us and we are close to the freeways. We take pride in making sure our community is always looking its best by making sure we maintain the grounds clean and our pool area clean. Thank you for noticing. Thanks again for your review.

 Verified Resident 554317vrp 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/11/2018
Easy move in process, fast maintenance when there's a problem. I haven't had any problems at this property. Just a small maintenance problem with the garbage disposal which they fixed the very next day See More
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Carmel at the Colony Manager

10/12/2018

Thank you for the 5 stars !! We really appreciate your kind feedback. We are happy to hear that your move in process was easy and that maintenance has responded to your service request in a timely manner. Thank you again for your review.

 Verified Resident 533816vrp 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/10/2018
At the Colony my experience is amazing very friendly staff nice welcoming neighbors. There's nothing bad about the community. Has an amazing safe playground dog park no need to travel to keep children happy everything you need is in the complex.. See More
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Carmel at the Colony Manager

09/04/2018

We love 5 stars !! Thank you for your review. I am glad to hear that you feel our facility is amazing, we strive to make our community a good living experience for you. Thank you again for your feedback.

 Verified Resident 554018vrp 2017 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/10/2018
I've lived in a large amount of apartments in the Inland Empire before coming here. None of them can compare. Carmel isn't perfect, but it's the best you can get for what they offer. You'll see staff riding around on their carts daily, making sure the… See More
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Carmel at the Colony Manager

10/12/2018

Thank you so much for our 5 stars ! we truly appreciate you given us a great review and your feedback about our community. We love that we are able to provide everything you need for your home and that parking is not an issue in our community. We understand how important it is to provide open spaces for second vehicles or visitors. We are happy to know that your truly enjoy living at our community. Thank you again for your review.

 Verified Resident 553999vrp 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/10/2018
The Community is very friendly and nice. I like that for the most part its a very quiet community. Everything I need is here like clean laundry and pool area. I would recommend this apartment complex to any of my friends. See More
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Carmel at the Colony Manager

10/12/2018

We love 5 stars !! Thank you so much for taking the time to give us a review. We appreciate that you feel our community is friendly and nice and that it is a quiet place. Thank you for recommending us to your friends and family, we have a great referral program if you did not know. Thank you again for your review.

 Verified Resident 553779vrp 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/10/2018
The community is very clean and the apartments are well maintained. We are satisfied with the current living conditions. The pool and walk ways are always kept clean and running well. We feel safe in the community. See More
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Carmel at the Colony Manager

10/12/2018

Thank you for your review ! We truly appreciate your feedback. We are happy to hear that you feel our community is very clean, and well maintained. It's good to have satisfied residents like yourself. Thank you again for your review.

 Updated Review
Rating Breakdown
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
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Manager

 
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Features & Amenities

Laundry

  • In-Unit Washer/Dryer
  • Laundry On-Site

Parking

  • Private Parking Area

General

  • BBQ and Picnic Area
  • Clubhouse
  • Courtyard
  • Dog Park
  • Gated Access
  • On-Site Management
  • Package Receiving Service
  • Playground
  • Pool

Pets

  • Cats Allowed
  • Dogs Allowed

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price
    Price

    $2,005 - $2,485

  • SQ. FT.

    695

  • Available
    Avail.

    2 Units

  • Model

    Cypress

2 Bedrooms, 1 Bathroom

  • Price
    Price

    $2,160 - $2,415

  • SQ. FT.

    862

  • Available
    Avail.

    N/A

  • Model

    Monterrey

2 Bedrooms, 2 Bathrooms

  • Price
    Price

    $2,260 - $2,445

  • SQ. FT.

    975

  • Available
    Avail.

    N/A

  • Model

    Carmel

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

B
Pacific Living Properties
VIEW 48 COMMUNITIES

Carmel at the Colony is in the New Model Colony neighborhood in Ontario, CA. Live away from the hustle and bustle of the city, yet close to everywhere you want to be. Enjoy the beautiful landscaping and striking architecture as well as the convenience of close proximity to the bus line. Our condo-quality, gated community offers spacious one- and two-bedroom floor plans. As a resident, you will enjoy all our amenities, including a pool area with free WiFi, coinless laundry center and reserved covered parking. Find out more and let us help you find your new home today!

Office Hours

  • Sunday: Closed
  • Monday - Saturday: 09:00 AM - 06:00 PM

Questions & Answers (1)

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What is needed to get rent down to $525?

Alex_S422 · December, 18 2018
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Frequently Asked

What are noise levels like at Carmel at the Colony?
The community is rated 3.5/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Carmel at the Colony?
The community is rated 3.5/5 stars, signifying much satisfaction on average.

How safe is Carmel at the Colony?
The community is rated 3.5/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood
The community is rated 5/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 4/5 stars, which is considered being very effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 3 days to their community reviews in the past year.

Who manages Carmel at the Colony?
Pacific Living Properties

What is the pet policy at Carmel at the Colony?
Cats Allowed
Dogs Allowed

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths


Carmel at the Colony Gallery

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Floor Plans
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Carmel at the Colony is a 695 - 975 sqft apartment in Ontario in zip code 91761. This community has a 1 - 2 bedroom, 1 - 2 bathroom, and is for rent for $2,005 - $2,485. Nearby cities include Upland, Montclair, Chino, Rancho Cucamonga, and Claremont. 91765, 91764, 91762, 91760, and 90062 are nearby zip codes.

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MOVE-IN SPECIAL

Carmel at the Colony

Provided by Property Management

Management Photos (14)

  • (Manager photo uploaded on 05/07/2021) Image of Carmel at the Colony in Ontario, CA
  • (Manager photo uploaded on 05/07/2021) Image of Carmel at the Colony in Ontario, CA
  • (Manager photo uploaded on 05/07/2021) Image of Carmel at the Colony in Ontario, CA
  • (Manager photo uploaded on 05/07/2021) Image of Carmel at the Colony in Ontario, CA
  • (Manager photo uploaded on 05/07/2021) Image of Carmel at the Colony in Ontario, CA
  • (Manager photo uploaded on 05/07/2021) Image of Carmel at the Colony in Ontario, CA
  • (Manager photo uploaded on 05/07/2021) Image of Carmel at the Colony in Ontario, CA
  • (Manager photo uploaded on 05/07/2021) Image of Carmel at the Colony in Ontario, CA
  • (Manager photo uploaded on 05/07/2021) Image of Carmel at the Colony in Ontario, CA
  • (Manager photo uploaded on 05/07/2021) Image of Carmel at the Colony in Ontario, CA
  • (Manager photo uploaded on 05/07/2021) Image of Carmel at the Colony in Ontario, CA
  • (Manager photo uploaded on 08/01/2019) Image of Carmel at the Colony in Ontario, CA
  • (Manager photo uploaded on 08/01/2019) Image of Carmel at the Colony in Ontario, CA
  • (Manager photo uploaded on 08/01/2019) Image of Carmel at the Colony in Ontario, CA

Provided by Other Residents

Resident Photos (6)

  • (Resident photo uploaded on 02/01/2021) Image of Carmel at the Colony in Ontario, CA
  • (Resident photo uploaded on 02/01/2021) Image of Carmel at the Colony in Ontario, CA
  • (Resident photo uploaded on 02/01/2021) Image of Carmel at the Colony in Ontario, CA
  • (Resident photo uploaded on 02/01/2021) Image of Carmel at the Colony in Ontario, CA
  • (Resident photo uploaded on 02/01/2021) Image of Carmel at the Colony in Ontario, CA
  • (Resident photo uploaded on 02/01/2021) Image of Carmel at the Colony in Ontario, CA
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