Allure Apartments
#3,719 #1 #143

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Allure Apartments

3099 West Chapman Avenue, Orange, CA 92868
(213 Reviews)

Allure Apartments Reviews

(183)

3.8 rating

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213 total reviews

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Verified

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Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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breanna.elizondo.be@gmail.com

Resident 2021 - 2022

9/1/2022

Horrible experience

My hope is that a regional manager or someone from corporate can reach out to us and help. I was told Ehrhardt, Christine was the regional manager but have not been giving any valid information on how to get ahold of her. Thankfully assistant manger, Tia, gave me corporate info but the calls DO NOT go through. This is the review that my husband had left and I am adding it on my account on behalf of both of us. My last review was based off old management, it seems to be a constant changing factor here, in the time we have been here, there has been 3 different managers. I only knew of the first one leaving because I would stop by and say hello from time to time. This last one, Jazmin was very helpful while she was here but we had no idea she had left. The overall property is about a 3.5-4 star but the understaffing and most recent conflict with KAREN has made our experience here more towards the negative side. I’d also like to mention that my husband is a patient person and he is very much someone who deflects people poor attitudes and… See More>
    Manager

    1/10/2024

    Allure Apartments
    Dear Breanna, We sincerely apologize for the challenges you've faced and the miscommunication regarding upper management. Your concerns are of utmost importance, and since your review, we have actively worked to address the issues raised. We appreciate your patience and would like to assure you that your feedback has been thoroughly reviewed. If there's any additional information or specific details you'd like to share, please feel free to reach out to me directly at (714) 634-2111. We are committed to resolving these matters promptly and ensuring a positive experience for you both. Best regards, Tia Holcomb Assistant Manager Allure Apartments
    Review Author Icon

    Resident 1059122

    Verified Resident 2022

    8/27/2022

    It’s great living here at Allure! I have not had any complaints and the neighborhood is very quiet and friendly. I could see myself living here for a long time. Thank you Allure for such a wonderful experience!

      Manager

      9/15/2022

      Allure Apartments
      Verified Resident 1059122, your satisfaction is our top priority. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
      Review Author Icon

      Resident 1049186

      Verified Resident 2021 - 2022

      7/28/2022

      Decent place to live. Dog poop all over the dog areas though. Maintenance request takes days to get back to you then the problem is never fixed the day they come to fix it. Always another day that is mostly not the days they say it will be.

        Review Author Icon

        Resident 1049152

        Verified Resident 2020 - 2022

        7/28/2022

        Walkways are very stained and dirty, both carpet and concrete. Trash is often backed up, but residents throw trash in the rooms even when it isn’t backed up. People drive WAY too fast in the garage. It’s dangerous.

          Review Author Icon

          Resident 1046244

          Verified Resident 2018 - 2022

          7/19/2022

          When we moved in, the community was great. The community was clean and the upkeep was good. The maintenance team, especially Carlos, was fantastic. Erica and Karen, the manager and assistant manager were on top of things. After they left, Tia has been the bright spot. She can't do it all though!!! All of the best maintenance guys have moved on. Carlos was the best!!!

            Updated Review

            Review Author Icon

            Resident 848237

            Verified Resident 2020 - 2022

            6/27/2022

            Well since we have new management the communication of work being done on the plumbing hasn’t been what it used to be. We don’t receive notice of when the water will be shut off and when it will be potentially back on. And the maintenance requests are backed up due to short staffing. Overall, average at best.

              Updated Review

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              Resident 769196

              Verified Resident 2018 - 2022

              6/26/2022

              I’ve enjoyed living here for a few years, but recently there have been a lot of issues. I wouldn’t recommend living here just yet. The maintenance team takes forever to respond to issues (and I’m not sure it’s on them or on management to hire enough people).

                Review Author Icon

                Resident 1039292

                Verified Resident 2021 - 2022

                6/25/2022

                really forcing me to write at least 201 characters or i can't submit? okay No i will not review this place any longer because it has gone to ---- No i will not review this place any longer because it has gone to ---- No i will not review this place any longer because it has gone to ---- No i will not review this place any longer because it has gone to ---- No i will not review this place any longer because it has gone to ---- No i will not review this place any longer because it has gone to ---- No i will not review this place any longer because it has gone to ---- No i will not review this place any longer because it has gone to ---- No i will not review this place any longer because it has gone to ----

                  Review Author Icon

                  Resident 1035225

                  Verified Resident 2021 - 2022

                  6/13/2022

                  Poorly maintained. Could be a great place to live if management was able to take care of basic requests. The people themselves are nice, but they just are not quite getting the job done. It have had to clean dog urine and feces and human vomit out of the hallways.

                    Manager

                    6/28/2022

                    Allure Apartments
                    Verified Resident 1035225, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to work towards a resolution, so if you are willing, please reach out to us at (714) 634-2111 to discuss this further.

                    Updated Review

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                    Resident 985776

                    Verified Resident 2020 - 2022

                    5/25/2022

                    The community it quiet. However there is constantly maintenance going on so water gets turned off. It’s great that the complex is smoke free because it keeps the area smelling fresh. Great distance away from Angel stadium and the Block shopping center.

                      Manager

                      5/26/2022

                      Allure Apartments
                      Verified Resident 985776, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

                      Updated Review

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                      Resident 764447

                      Verified Resident 2020 - 2022

                      5/10/2022

                      Overall it's been a pleasant experience...... we've had a couple issues but management and staff are definitely a caring group. Besides this issue with the gas leak and a theft we had last week in the parking structure it's been great

                        Manager

                        5/13/2022

                        Allure Apartments
                        Verified Resident 764447, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
                        Review Author Icon

                        Resident 1014395

                        Verified Resident 2019 - 2022

                        4/9/2022

                        Experience has been mostly good. Communication from management has become less consistent, front gate has been broken for a really long time now, when gate was working people would stop at the entrance to grab their mail blocking cars behind them.

                          Manager

                          4/13/2022

                          Allure Apartments
                          Thank you for the positive review! Sorry that you feel communication was less consistent during our office staff shortage these last two months. We will continue to work hard on keeping property communication constant.
                          Review Author Icon

                          Resident 1000464

                          Verified Resident 2020 - 2021

                          2/21/2022

                          Allure is an amazing community, the staff is always friendly & maintenance is very prompt. I love living here, it’s quiet & I feel safe at home. It feels like you’re a resort. They keep all the community amenities very clean.

                            Manager

                            9/15/2022

                            Allure Apartments
                            Verified Resident 1000464, we're happy you found our staff to be so supportive during your experience here at Allure Apartments.

                            Updated Review

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                            Resident 806242

                            Verified Resident 2012 - 2021

                            1/12/2022

                            This community is close to everything that is a plus. I haven't had too many concerns living here. Some management teams have been better than others as well as office staff. I think there are improvements that could be made.

                              Manager

                              1/10/2024

                              Allure Apartments
                              Dear Resident, Thank you for your feedback and for highlighting the convenience of our community's location. We appreciate your perspective and are committed to continuous improvement. If you have specific suggestions or concerns, please don't hesitate to share them with us. Your input is valuable, and we aim to make Allure an even better place to call home. Best regards, Tia Holcomb Assistant Manager Allure Apartments

                              Updated Review

                              Review Author Icon

                              Resident 904275

                              Verified Resident 2021

                              12/26/2021

                              Living at allure has been a great experience so far, weve been here since March this year and have not encountered any big issues that have been problematic. Whenever something does come up or we need maintenance work done, allure staff of quick to handle whatever situation it is. Completely love the allure team, so grateful to have great management here.

                                Review Author Icon

                                Resident 975857

                                Verified Resident 2020 - 2021

                                11/26/2021

                                Do not live here. The management at the Allure properties is terrible. Tia and Elena will go out of their way to give poor customer service and passive aggressive comments. There are other communities close by that are much better than this place. Also, the pet owners are inconsiderate and dont pick up their pet waste. I wish I looked at the reviews of Allure before I chose to live here.

                                  Review Author Icon

                                  Resident 927688

                                  Verified Resident 2021

                                  7/15/2021

                                  We have only lived here for a few weeks, but so far our experience has been great. The gym is very clean and up to date, and the pool is resort like with cabanas and modern lounge chairs. It feels like we live in an upscale hotel.

                                    Manager

                                    7/16/2021

                                    Allure Apartments
                                    Hello, Thank you for your kind and thoughtful review! We are happy you are enjoying the amenities and your experience here. Sincerely, Management
                                    Review Author Icon

                                    Resident 921297

                                    Verified Resident 2020 - 2021

                                    6/26/2021

                                    The maintenance group that runs this apartment complex has always been so friendly and accommodating to what's going on. It's the usual; slow drains, garbage disposal, etc. I've never had to wait long for them to address and fix issues.

                                      Manager

                                      7/13/2021

                                      Allure Apartments
                                      Dear Resident, Thank you for your kind message! We appreciate your feedback and hope you continue to enjoy your residency here at Allure. Sincerely, Management
                                      Review Author Icon

                                      anonymous

                                      Resident 2020 - 2021

                                      6/18/2021

                                      Allure Apartments was once considered our home, until the staff (surprisingly the main people in office) gaslighted legitimate complaints that we have now sent to higher operations, directed the blame on us residents instead of tackling the problem head on, and deliberately made our moving situation 10 times more complicated than it needed to be. In the end, even after we moved out, they refused to help us with our wrongly written final credit statements, once again sidestepping any issue brought forth to them. Allure is a great place to live overall, but management is HIGHLY unprofessional, RUDE, and deserved to be fired quite honestly. Our issues with management got to a point where we felt the need to get a lawyer involved, as their lack of effort to help got to a point where we needed higher protection to feel safe where we lived.

                                        Manager

                                        9/14/2021

                                        Allure Apartments
                                        Hello, We appreciate your feedback, as we’re always looking for ways to improve our business. Thank you for taking the time to write a candid review. Please feel free to contact the office to discuss any issues. Sincerely, Management
                                        Review Author Icon

                                        Resident 908070

                                        Verified Resident 2020 - 2021

                                        5/25/2021

                                        So far, so good! Ammenities are great. At the moment no complaints. Is a quiet community and the administration is really friendly and helpful. Prices are good and the communication with leasing office is great!

                                          Manager

                                          9/28/2021

                                          Allure Apartments
                                          Hello! We strive for 100% satisfaction, and it is so great to see that you had such a positive experience with us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Allure Apartments! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, Management

                                          Updated Review

                                          Review Author Icon

                                          Resident 879649

                                          Verified Resident 2020 - 2021

                                          5/13/2021

                                          Living at Allure has been wonderful. When ever a service request has been submitted it always gets resolved within 24hrs which is incredible. All requests have been completely with the utmost professionalism.

                                            Manager

                                            9/28/2021

                                            Allure Apartments
                                            Hello! We strive for 100% satisfaction, and it is so great to see that you had such a positive experience with us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Allure Apartments! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, Management

                                            Updated Review

                                            Review Author Icon

                                            Resident 779895

                                            Verified Resident 2020 - 2021

                                            5/11/2021

                                            Greatest time in my life and Im so happy to have a great year and a great day to have fun with this home !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

                                              Manager

                                              9/28/2021

                                              Allure Apartments
                                              Hello! We strive for 100% satisfaction, and it is so great to see that you have scored the team here at Allure, 5 stars in every category! Reading "Greatest time in my life; and so happy to be here...." is such a refreshing read. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Allure Apartments! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, Management

                                              Updated Review

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                                              Resident 748205

                                              Verified Resident 2017 - 2021

                                              5/1/2021

                                              Great place to live, amenities are excellent. Staff is very professional. The only downside is the freeway noise, keeping the windows closed will reduce noise. Been living for about three years and was the best decision ever.

                                                Review Author Icon

                                                Resident 890734

                                                Verified Resident 2019 - 2021

                                                4/8/2021

                                                The maintenance crew are exceptional here and very friendly. The apartments are normally a very quiet and cozy place. The package delivery system is top notch in the area is perfect. The security measures and clean up crew regarding the covid situation has been handled perfectly.

                                                  Updated Review

                                                  Review Author Icon

                                                  Resident 837546

                                                  Verified Resident 2020

                                                  2/28/2021

                                                  I am really happy here. The walls are thick and it is quiet because of that. I know the reviews say there are some issues with car break-ins which is unfortunate. I havent had any personal problems but I can see that it could be easy to get into the parking lot. Overall I think the staff are extremely friendly and have been helpful through the pandemic, especially Dinesh and Karen V. The pool area is really cute and has nice cabanas. The appliances are quality and this place is near a lot of highways and the Chapman University. Some other apartments had complaints of roaches and lack of aircon. You wont find either here. The price is steep but what isnt expensive in this area? You are paying for quality. Im renewing a second year.

                                                    Floor Plans & Pricing

                                                    Studio

                                                    S1

                                                    Studio, 1 Bath | 595 sq. ft.

                                                    See Floor Plan Details

                                                    1 Bedroom

                                                    A4 Loft

                                                    1 Bed, 1 Bath | 881 sq. ft.

                                                    See Floor Plan Details

                                                    A4

                                                    1 Bed, 1 Bath | 751 sq. ft.

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A-
                                                    A-

                                                    Renter Ratings

                                                    A

                                                    Review Ratings

                                                    Noise

                                                    4.6

                                                    Grounds

                                                    4.6

                                                    Safety

                                                    4.3

                                                    Office Staff

                                                    4.7

                                                    Maintenance

                                                    4.7

                                                    Neighborhood

                                                    4.5

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    B+

                                                    Number of reviews in the past 365 days

                                                    12

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    F

                                                    Average time to respond to reviews

                                                    80.92 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Parking
                                                    • Covered Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Restrictions: We welcome 2 pets per apartment home. There is a $500 pet deposit which covers up to two pets. Pet rent is $35 per month for cats and $50 per month for dogs. We do not have any weight limits, but breed restrictions do apply.. Pet Limit: 2
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                                                    • Cats Allowed
                                                      Restrictions: We welcome 2 pets per apartment home. There is a $500 pet deposit which covers up to two pets. Pet rent is $35 per month for cats and $50 per month for dogs. We do not have any weight limits, but breed restrictions do apply.. Pet Limit: 2
                                                      Less Info
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                                                    Other
                                                    • Additional Storage
                                                    • Business Center
                                                    • Clubhouse
                                                    • Electronic Payments Accepted
                                                    • Fitness Center
                                                    • Freeway Access
                                                    • Landscaped Courtyards with Fountain
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Outdoor Lounge with Fire Pit
                                                    • Package Receiving Service
                                                    • Pet-Friendly Community
                                                    • Poolside Cabanas with Daybeds
                                                    • Premium Poolside Furnishings and Grill
                                                    • Public Transportation
                                                    • Resort Style Swimming Pool
                                                    • Short Term Lease Available
                                                    • Valet Dry Cleaning Service
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                                                    Leasing

                                                    We are temporarily ceasing in-person tours with prospective residents. Virtual tours are available. Call us today for more information!Our Orange, CA apartments feature thoughtfully designed floor plans offering spacious living areas with ceilings up to 19 ft high, massive walk in closets, and inviting fireplaces in select loft locations. Our high end interior finishes include premium granite counter tops, stainless steel appliances, in-home washers and dryers and other features you would expect to find in a home of your own. On-site amenities include an executive business center and conference room, clubhouse equipped with a full kitchen and complimentary WiFi, 24-hour fitness facilities, and a heated outdoor pool and Jacuzzi spa. With a central location that s close to I-5, Allure offers convenience and easy access to the best of Southern California. Come in today and discover why our Orange County apartments for rent are exactly what you're looking for!
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                                                    Office Hours

                                                    • Sunday: 10:00 AM - 05:00 PM
                                                    • Monday - Saturday: 09:00 AM - 06:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    A-
                                                    A-
                                                    Communities
                                                    3411

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 213 number of votes by renters, Allure Apartments is currently rated 3.8 out of 5 stars.
                                                    Allure Apartments is rated 4.6/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    Allure Apartments is rated 4.7/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Allure Apartments is rated 4.6/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    Allure Apartments is rated 4.3/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    Allure Apartments is rated 4.5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Allure Apartments is rated 4.7/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 80.92 days to their community reviews in the past year.
                                                    Greystar
                                                    Dogs Allowed
                                                    Restrictions: We welcome 2 pets per apartment home. There is a $500 pet deposit which covers up to two pets. Pet rent is $35 per month for cats and $50 per month for dogs. We do not have any weight limits, but breed restrictions do apply.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Restrictions: We welcome 2 pets per apartment home. There is a $500 pet deposit which covers up to two pets. Pet rent is $35 per month for cats and $50 per month for dogs. We do not have any weight limits, but breed restrictions do apply.
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    Studio, 1 Bath

                                                    Contact Property

                                                    June 2024

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                                                    Allure Apartments is a 595 - 1,634 sq. ft. apartment in Orange in zip code 92868. This community has a 1 - 2 Beds, 1 - 2 Baths Nearby cities include Villa Park, Santa Ana, Tustin, Placentia, and Anaheim Hills.

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