Allure Apartments
#3,709 #1 #142

What is epIQ?

Allure Apartments

3099 West Chapman Avenue, Orange, CA 92868
(213 Reviews)

Allure Apartments Reviews

(183)

3.8 rating

See Details

213 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

Red_MnM_77

Resident 2007 - 2009

3/1/2009

The only "allure" here is location

My family has lived at Allure for close to 2 years (and three different property management firms)now. We LOVE the convenient location, and that this upscale property was originally built in 2006 to be Condos, so quality of interiors is superb. Lawns and shrubs maintained beautifully. HOWEVER maintenance of the hallways and common areas and pool area leaves MUCH to be desired. We all HATE walking through the frequent trash, stains (pet stains??), cigarette butts, dogs off their leashes, and cars speeding through the parking garage (needs speed bumps!). NOTE: There are NO security cameras in common areas! The bad behavior is allowed to continue because the offenders don't get caught. The pool area is frequently dirty (needs sweep/hose-off), neglected and workout machines often in need repair or free-weights stolen. Unfortunately, the pet policy (without security cameras, remember) means you WILL encounter dog poo in the dark hallways or puddles of urine as you exit the garage at least once a month - guaranteed. YET, if you need a ceiling lightbulb changed or a garbage disposal unjammed, the maintenance folks are pleasant and there quickly. WHEW! This "bi-polar" property management makes one just want to stay inside and enjoy the… See More>
    Review Author Icon

    anonymous

    Resident 2006 - 2009

    1/20/2009

    never had a problem with this place

    I love living here and think it is really nice. All the people living here are really nice and i've never had a problem with the staff, actually they are a lot nicer than the last management company here. Never had any big problems and whenever something needs repair or fixed the maintaince guys always do it right away and a good job. The bad reviews are probably kids that got evicted, most mature adults that live here would never write that. I have lived here since they have opened almost and I can tell you it is a wonderful, well put together place.

      Review Author Icon

      anonymous

      Resident 2008 - 2009

      1/14/2009

      AWFUL

      I am living here and I should have read the reviews before I moved in. Besides the unprofessional management in general, I have more specific problems with the place. The noise levels on Friday and Saturday nights make it hard for anyone to sleep until it quiets down at 3am. The maintainence takes weeks and many complaints to get a work order filled. The safety has gone down quite considerably and not only have there been several letters telling us that numerous cars have been stolen or broken into, but my own car was broken into and over $1000 worth of tools, sporting equipment, textbooks, and clothing were stolen plus the countless other, more personal things that were stolen such as books and journals. Despite this, the apartment does not provide adequate security (what do those security guards who roam the parking structure do, I wonder, if they aren't securinf the parking structure); the "security" merely reports if cars are in the wrong spot and tows them. The parking situation is terrible: every apartment only gets one spot and everyone else needs to park on the top story, which poses a problem during the week when the top story… See More>
        Review Author Icon

        anonymous

        Resident 2007 - 2008

        12/11/2008

        VERY UNPROFESSIONAL MANAGEMENT

        Any words that comes to my mind about this apartment are all negative. Poor customer service, unprofessional management, nightmare! I lived here from 2007-2008, just for one dissapointment to another.

          Review Author Icon

          anonymous

          Resident 2007 - 2008

          10/14/2008

          Watch out when you move out!

          I could spend days writing about how horrible this place is to live there, except I am writing about how horrible it has been since I left. WATCH YOUR BACK!! After I moved out, I one day got a letter from a collection agency saying I owe $193.56 to Allure. First of all, this was the first I heard about it. Secondly, I left the place as nice as the day I moved in. Lastly, I am very responsible and would have NEVER left a bill unpaid. I am now working with the collection agency to fix Allure's screw up! Maddening! Don't go near this place! Anyone else have this same problem? What did you do?

            Review Author Icon

            smartgal1

            Resident 2008

            8/25/2008

            Move anywhere but here!

            The management staff really think people are dumb enough to fall for their SO OBVIOUS review? It looks like they copied and pasted their brochure to create that review titled "Strong Enthusiasm..."(the ONLY 5 star review). Don't be fooled by the outside appearance, it's all smoke and mirrors. The staff will make your experience hell because they don't do anything. They won't resolve any problems and you will have plenty of problems because the people there know they can do whatever they want with no repercussions. People are loud at all times of day and night. The walls and windows are so thin you won't have any peace and quiet. Parking is terrible and maintenance will never fix any problem you have with your apartment.Christe, the manager, is a rude, snob. I went in to follow up on a complaint and she purposely kept me waiting while she played on her computer. She is extremely lazy and a sorry excuse for a manager and it shows. That place is a nightmare!

              Review Author Icon

              thelunchlady

              prospectiveVisited 2008

              8/15/2008

              Unprofessional... They have a shadow dancer at night!!! Really!

              I visited this place TWICE, trying to give them a second chance. Nothing but a disappointment and a waste of time. First of all, at night, they have this shadow dancer projection that plays on the doors along Chapman Ave! It looks cheesy and not classy at all. The leasing office agent was completely unprofessional. She didn't greet us, we had to come to her. She didn't introduce herself, I still don't know her name. She didn't shake our hand(s) and she was walking 5 feet ahead of us the whole time without speaking/explaining the property as we were on a "tour" and this had nothing to do with our appearance or hygiene. It just seemed like she wanted to take her lunch break and rush us through. They never had a proper unit to show us. The business center smelled funny. The elevator was dirty. The walkways were uneven. They allow pets put there aren't any pet-friendly areas-- just one SMALL patch of grass near the parking. Empty businesses with "For Lease" signs on the bottom. The only pros... They have a built-in desk area in the units. The building looks nice when it's lit up at night... except… See More>
                Review Author Icon

                bri719

                Resident 2007 - 2008

                8/15/2008

                Honest Review

                I will start off by saying my girlfriend moved in here a year ago, a few months after they built this place. it wasn't completely against my advice, but I wasn't as impressed with the "amenities" and everything else as she was. and the price was well above average. it's even somewhat high with the free rent specials. she moved in a 1br ground-floor apartment and had a few maintenance things, which they never really dealt with. parking and other issues were a big pain. the pool and other things like "business center" (haha) were never open, not even during the daytime. eventually, they straightened out the parking a bit, which took forever and some random car was always in our ONE space before that. but when I noticed a strange dark spot on her wall, which was apparently a slow drip from a pipe inside the wall. the maintenance came out to "take care" of it which the solution was basically knock a huge hole in it and then never come back to try to fix it for the next 2 months. we had a plastic bowl that would fill up… See More>
                  Review Author Icon

                  anonymous

                  Resident 2008

                  9/7/2008

                  Strong Enthusiasm for Allure with Suggestions/Dislikes

                  To prevent from sounding like a "brochure" as others claim, I want to say that I enjoy living at Allure and have broken down the reasons why, as it is the easiest way for me to write it. Some people do not believe my review, however, I had my heart set on this place, and with the open communications I have had with the office (communication is always key and in person here is absolutely best--I learned that early on), I have had an excellent experience... plus, I'm no longer far from Disneyland (annual passholder, thank you very much), and I'm near my Ducks!! Anyhow, this is my review, with some slight changes made since original posting--including my rating from 5 to 4. Since my review is going to be a bit long, it is separated as follows: Amenities, Likes, & Living Quarters Dislikes Review of Services / Management (and suggestions for those who've had a bad experience with them, since mine has been satisfactory, aside from one thing mentioned below) AMENITIES / LIKES / LIVING QUARTERS -------------------- Common area amenities: POOL FITNESS CENTER CLUB HOUSE/LOUNGE with TV, full kitchen & some game tables (great room for family/friend get-togethers, cooking near the pool) BUSINESS CENTER -- (Computers & desk areas… See More>
                    Review Author Icon

                    anonymous

                    Resident 2007 - 2008

                    7/10/2008

                    do not move here!

                    this apartment complex is an absolute NIGHTMARE! it seems that they are so desperate to rent these places that they will rent to any loser who just got out of jail. the noise is ridiculous, people partying at all hours of the night. trash and dog pee in the hallways. an endless stream of beer toting drunk college kids swarming the halls and pool area at all times of day. people skateboarding up and down the hallways. not to mention the fact that our neighbors think it is a great idea to toss fireworks into the hallways or to shoot paint guns at the neighboring building. do NOT move in here!

                      Review Author Icon

                      anonymous

                      Resident 2008

                      7/29/2008

                      management.....terrible.

                      I've been a tenant since this Spring. Let me tell you!! Two people live here and work at the office. It seems that they work here to live cheaper at this Allure Apartment. If manager checks this, please answer the phone during your office hours. I didn't call duting lunch time! I called at 2:45PM and nobody answers the phone, so I went to the office right away, but there were two people in the office. Please be responsible for your job.

                        Review Author Icon

                        anonymous

                        Resident 2007 - 2008

                        6/5/2008

                        Does Allure Train Its Employees?

                        The leasing office is extremely unprofessional and does not show any concern for its residents. It takes them months to process maintenance requests and no one in the office has a clear understanding of the apartment's policies. Three different people working there told me different things and I was the one who took the burden due to their lack of communication. They will pin you for anything they possibly can. Half the apartments look over the trailer park and the other half face the noise and disruption caused by barking dogs and screaming children. It is far overpriced for what you get. Many of the outlets in both apartments I have lived do not work and require a whole reconstruction inside the wall in order to be fixed. I also have had problems with mice (coming in through the hole behind the stove) and have had minimal response from the leasing office. The service I have received there is just unacceptable. Also, a friend's dog was stolen off his balcony by the pool, and I've had my car broken into in the parking structure. The employees did not take any… See More>
                          Review Author Icon

                          anonymous

                          Resident 2008

                          5/22/2008

                          This place sucks horribly. Don't waste your time.

                          My wife and I moved here three months ago and from the beginning this place has treated us horribly. They start of nice while your filing the paper work, but once they have you committed to rent your not a priority. Secondly our apartment walls were not painted when we moved in. They had smudge marks and holes still in them from the previous residences, and to make matters worse the bathroom wasn't cleaned and there was urine stains on and around the toilet. Lastly about two weeks ago at around 7:30 am on a Saturday, the maintenance man tried breaking through the door of our apartment. He had no work report and ruined my deadbolt. And what was so funny about this whole situation was that the apartment had no record of someone renting the place. Allure has a disorganized staff with a lack of experience sure to make your life stressful!

                            Review Author Icon

                            anonymous

                            Resident 2007 - 2008

                            4/12/2008

                            Management is the worst I have ever seen

                            We have lived at several luxury communities in over 17 years and several states, and we have never seen such rude, disorganized on-site management. When we refer to "on-site management" we are referring to the female community manager that recently took over for the male community manager that left to go back to Arizona. He made this community a liveable place and organized it better than it was prior to his arrival. Then "She" came on-site and started to bad mouth residents, vendors and staff to the point we did not want to walk in the office when she was there. The tension could be cut with a knife when she was around but the atmosphere in the office was calm, collected and enjoyable to stop by and pay a visit to the staff when "She" wasn't there. Shortly after her arrival we asked for a service call and the maintenance manager came by to assist us, took care of the issue in a timely professional manner and shortly after that was fired by the new community manager and replaced by "her" maintenance manager from her previous community she left. We were shocked, the maintenance manager… See More>
                              Review Author Icon

                              anonymous

                              Resident 2008

                              4/12/2008

                              Nice Place

                              I have been here for 4 months. The management did have some issues in the beggining but has really picked it up lately. Cool apartments and a great location

                                Review Author Icon

                                anonymous

                                prospectiveVisited 2008

                                4/11/2008

                                DONT MOVE HERE THEY RAISE RENT RIGHT AWAY

                                my fiancee and our daughter were going to move here and then we decided not to move. They told us we would get our deposit back if we decided not to move within 2 days of signing the lease agreement. i called and told them we decided not to move in and so on and that i need my check back they said "ok we will call you when we find it" so i waited a day never got a call about my check. i finally went down there and they had "no idea" where my check was and blablabla. they were going to keep my money but im smart and called the bank and cancelled it. they are a bunch of stuck up people.

                                  Review Author Icon

                                  anonymous

                                  Resident 2007 - 2008

                                  3/28/2008

                                  no recommended

                                  This property is very unorganized...very high turn over of management which means they cant keep up with the highly demands of the resident needs because they keep on changing there management staff...you never know who to talk to anymore regarding our problems.If you are paying $2300 a month for your apartment dont we deserve to have a good service?????

                                    Review Author Icon

                                    wonderwoman1

                                    Resident 2008

                                    8/25/2008

                                    I hate Allure!!!

                                    Wow!!! Instead of making improvements based on the complaints of tenants, Allure staff would rather make up fake reviews as they pretend to be tenants. This is another example of their unprofessionalism and their inability to be trusted because they lie to make themselves and the company look good. Who cares about the so called "amenities" when you hate to come home because you have to deal with noisy neighbors and barking dogs and management personnel that are clueless or just don't care? Christie is an awful manager. It is so clear that she doesn't care about the experience of the tenant. So instead of actually doing her job, she wants to make fake reviews. So not suprised Christie. Keep up the good work.

                                      Review Author Icon

                                      anonymous

                                      Resident 2007 - 2008

                                      6/13/2008

                                      Don't be fooled!

                                      Allure may look all nice and wonderful from the outside, but once you move in it is a complete nightmare. Of all the places I've been to, I have to say that Allure is one, if not, the dirtiest places I've lived at. Sadly, some of the tenants who live there are complete slobs. They leave their trash outside of the trash chute and expect that the trash will be dumped on its own; tenants allow their dogs to do their business all over the place and don't even pick up after them; a neighbor down the hall from me had 4 kids and they were always leaving dirty diapers and food in the hallway! When I finally did move out, my deposit was not retunred to me within the 21 days as stated in the contract. They expect us to pay rent on time and they can't even return my deposit on time! I did not receive my full deposit back so I asked that they send me an itemized list of what was taken out from my deposit. I left the apartment close to the way it was when I moved in "brand new" except for the usual… See More>
                                        Review Author Icon

                                        anonymous

                                        Resident 2007 - 2008

                                        1/19/2008

                                        Read before considering.... Nothing alluring about the management

                                        Been living here since early 2007. The leasing agent who helped with the contract was nice but haven't seen him since the day I signed - high turnover rate with the staff. Have many things to complain about this property, but will list the most significant that will affect prospective residents. And my complaints do not revolve around just a single isolated incident... (1) The only thing the management cares about is leasing out the units to new tenants; THEY DO NOT CARE ABOUT RESIDENTS ONCE THE CONTRACTS ARE SIGNED. Case in point -- each time a request or a complaint is made, no one provides a courtesy call or even bothers to contact you to advise if the problem has been addressed/resolved. (2) Parking - Even though the management "promised" an orderly, assigned parking. The parking remains haphazard. People/guests park all over the place, often forcing the residents to find a space, which then turns out to be someone else's assigned space. (3) Maintenance - Good luck getting someone to resolve it within a "reasonable" time. Unless it's a dire emergency, the staff will not even contact you to advise you of when they could come. (4) Noise Level -… See More>
                                          Review Author Icon

                                          anonymous

                                          Resident 2007

                                          1/1/2008

                                          Honest Opinion

                                          My fiance and I have lived here for a little over six months and it's one of the better apts we've lived in. As with all rental housing, there are pros and cons. Management is slowly improving from when we first moved in, and the ammenities are not bad. The location is GREAT! There are major freeways and lots of shopping centers close by. Overall, I would say that this place is one of the few places worth renting.

                                            Review Author Icon

                                            anonymous

                                            Resident 2007

                                            10/25/2007

                                            Horrible Staff, very un-professional and incompetent

                                            Oh they tell you how many things there gonna do like clean the exterior pool windows for the view you paid for or leave the clubhouse open past 6 when normal people get off work but really all Allure is a place where every leasing agent who moved me in 4 months ago quit because of horrible management. This place is nice only to the untrained eyes, the experience with the staff and maintenance have been a nightmare and I'm telling you, don't rent here

                                              Review Author Icon

                                              anonymous

                                              prospectiveVisited 2007

                                              9/22/2007

                                              Management from top down totally screwed me over.

                                              I went through very long application process, only to be declined, despite jumping through many hoops. I even went through the trouble of getting an excellent co-signer, and documentation which the agents said they needed. I had utilities turned on in my name, but they day I was told I could move in, the agent said that my application was declined. Utilities stayed in my name for another two weeks, trying to resolve the situation, which included corporate management. All to no avail. So, I wasted time off work, driving, gas, phone, calls, and I need to pay an electric bill, even though I never moved there. All of this could have been avoided if they would have told me that a credit issue I had over 6 1/2 years ago would stop me from getting approved. They should have told me their policy up-front, then I would not have wasted my time, and made plans to move there.

                                                Review Author Icon

                                                anonymous

                                                Resident 2006 - 2007

                                                9/3/2007

                                                YUCK

                                                I cant wait for my lease to be up!!!

                                                  Review Author Icon

                                                  anonymous

                                                  Resident 2007

                                                  8/25/2007

                                                  Rodents, and Bugs.....need I say more!!!!

                                                  Started off on the wrong foot and only got worse by the lack of maintenance service! So if you are looking for an apartment that takes care of your needs, this is not the place to live!

                                                    Floor Plans & Pricing

                                                    Studio

                                                    S1

                                                    Studio, 1 Bath | 595 sq. ft.

                                                    See Floor Plan Details

                                                    1 Bedroom

                                                    A4 Loft

                                                    1 Bed, 1 Bath | 881 sq. ft.

                                                    See Floor Plan Details

                                                    A4

                                                    1 Bed, 1 Bath | 751 sq. ft.

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A-
                                                    A-

                                                    Renter Ratings

                                                    A

                                                    Review Ratings

                                                    Noise

                                                    4.6

                                                    Grounds

                                                    4.6

                                                    Safety

                                                    4.3

                                                    Office Staff

                                                    4.7

                                                    Maintenance

                                                    4.7

                                                    Neighborhood

                                                    4.5

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    B+

                                                    Number of reviews in the past 365 days

                                                    12

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    F

                                                    Average time to respond to reviews

                                                    80.92 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Parking
                                                    • Covered Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Restrictions: We welcome 2 pets per apartment home. There is a $500 pet deposit which covers up to two pets. Pet rent is $35 per month for cats and $50 per month for dogs. We do not have any weight limits, but breed restrictions do apply.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Restrictions: We welcome 2 pets per apartment home. There is a $500 pet deposit which covers up to two pets. Pet rent is $35 per month for cats and $50 per month for dogs. We do not have any weight limits, but breed restrictions do apply.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Additional Storage
                                                    • Business Center
                                                    • Clubhouse
                                                    • Electronic Payments Accepted
                                                    • Fitness Center
                                                    • Freeway Access
                                                    • Landscaped Courtyards with Fountain
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Outdoor Lounge with Fire Pit
                                                    • Package Receiving Service
                                                    • Pet-Friendly Community
                                                    • Poolside Cabanas with Daybeds
                                                    • Premium Poolside Furnishings and Grill
                                                    • Public Transportation
                                                    • Resort Style Swimming Pool
                                                    • Short Term Lease Available
                                                    • Valet Dry Cleaning Service
                                                    Show Less
                                                    Show More

                                                    Leasing

                                                    We are temporarily ceasing in-person tours with prospective residents. Virtual tours are available. Call us today for more information!Our Orange, CA apartments feature thoughtfully designed floor plans offering spacious living areas with ceilings up to 19 ft high, massive walk in closets, and inviting fireplaces in select loft locations. Our high end interior finishes include premium granite counter tops, stainless steel appliances, in-home washers and dryers and other features you would expect to find in a home of your own. On-site amenities include an executive business center and conference room, clubhouse equipped with a full kitchen and complimentary WiFi, 24-hour fitness facilities, and a heated outdoor pool and Jacuzzi spa. With a central location that s close to I-5, Allure offers convenience and easy access to the best of Southern California. Come in today and discover why our Orange County apartments for rent are exactly what you're looking for!
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: 10:00 AM - 05:00 PM
                                                    • Monday - Saturday: 09:00 AM - 06:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    A-
                                                    A-
                                                    Communities
                                                    3410

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 213 number of votes by renters, Allure Apartments is currently rated 3.8 out of 5 stars.
                                                    Allure Apartments is rated 4.6/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    Allure Apartments is rated 4.7/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Allure Apartments is rated 4.6/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    Allure Apartments is rated 4.3/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    Allure Apartments is rated 4.5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Allure Apartments is rated 4.7/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 80.92 days to their community reviews in the past year.
                                                    Greystar
                                                    Dogs Allowed
                                                    Restrictions: We welcome 2 pets per apartment home. There is a $500 pet deposit which covers up to two pets. Pet rent is $35 per month for cats and $50 per month for dogs. We do not have any weight limits, but breed restrictions do apply.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Restrictions: We welcome 2 pets per apartment home. There is a $500 pet deposit which covers up to two pets. Pet rent is $35 per month for cats and $50 per month for dogs. We do not have any weight limits, but breed restrictions do apply.
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    Studio, 1 Bath

                                                    Contact Property

                                                    June 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Allure Apartments is a 595 - 1,634 sq. ft. apartment in Orange in zip code 92868. This community has a 1 - 2 Beds, 1 - 2 Baths Nearby cities include Villa Park, Santa Ana, Tustin, Placentia, and Anaheim Hills.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.