Review History for bri719

Allure Apartments


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bri719

Resident 2007 - 2008

8/15/2008

Honest Review

I will start off by saying my girlfriend moved in here a year ago, a few months after they built this place. it wasn't completely against my advice, but I wasn't as impressed with the "amenities" and everything else as she was. and the price was well above average. it's even somewhat high with the free rent specials. she moved in a 1br ground-floor apartment and had a few maintenance things, which they never really dealt with. parking and other issues were a big pain. the pool and other things like "business center" (haha) were never open, not even during the daytime. eventually, they straightened out the parking a bit, which took forever and some random car was always in our ONE space before that. but when I noticed a strange dark spot on her wall, which was apparently a slow drip from a pipe inside the wall. the maintenance came out to "take care" of it which the solution was basically knock a huge hole in it and then never come back to try to fix it for the next 2 months. we had a plastic bowl that would fill up with dripping water and have to be dumped out at least twice a day. when I moved in with her, we wanted a new apartment big enough for the both of us. the apartment they rented us was a 1br loft, but they never showed us the actual unit, just a model with the same layout. on move in day, it became clear the actual one they rented us was DISGUSTING! it was an improvement over the old unit in size only, since the first one was brand new when we moved in. three other people (this is a 1br loft, mind you) had lived there previous and left the place in disarray. management only saw fit to do a little touch-up paint job before we moved in. the entire bathroom was abysmal. we gave a laundry list of things to fix which of course they NEVER DID. they agreed to send a cleaning service to fix up the place since it was gross, but we had to beg and plead a few times, then they sent them to the wrong apartment! when we confronted the manager (yes manager, not some peon), they said "oh well I guess somebody got a free cleaning" and never did anything about it! worse, since we paid the full rent for the previous unit AND the new one which overlapped since we completed our move before the end of the month (as scheduled in our 30-day notice for the first), they never returned the 2 days back rent we were due even though their accounting person already figured the amount and told us to expect a check. it turns out they were holding a check for us, but never gave it, then something mysteriously happened to this check (it "expired" somehow, while they were twiddling their thumbs). the courtesy patrol walks the parking lot which is OK, but as far as noise they only help a little since most people don't know how to behave like adults. sound insulation is average but if we open the window there's a lot of freeway noise. we had loud neighbors above who would stomp around constantly and now on the top floor we have some jerk playing loud music downstairs when we're trying to sleep. I've contacted the patrol twice and it has yet to solve the problem. the ownership changed and new management came in but things are still rather disjointed, having only settled down a little. usually nobody knows what's going on. there's clearly nobody in charge that would ever take responsibility for problems or issues. even something simple like picking up a package from UPS or Fed Ex is something I dread. I also agree with the people that said the pool etc are not nearly adequate, though the gym is a small convenience. trust me, look elsewhere first. only move here if you really had your heart set on it, but keep your fingers crossed and be ready to be underwhelmed. especially when you think you are getting a "like new" unit and find out it is actually a dump!!! see the actual unit first, and find all the problems then make them fix it first. now we have to live with them, and they'll probably blame it on us!

    Review 158 out of 183

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