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The Vineyards at Palm Desert



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Office Staff
Resident 0 Recommended
Reviewed 02/20/2012
I love living here - EXCEPT for INTERNET AND TV SERVICE. UPDATE 6-25-2012 - Primecast service was taken over by HOTWIRE Communications. Nothing has changed and they send you back to Primecast for any account / billing issues. Primecast billed me twice in June - once as they always did, and once "in advance for next month even though they are no longer providing services here. Unable to reach anyone at customer service after 65 minutes on hold, I gave up. Since they autobill, I have requested my bank to change my credit card number and cancel the former card as Primecast won't stop billing me. Oh, and by the way, since Hotwire / Primecast owns the wiring, they have to deliver DirecTV feeds - TV continues to pixelate all day, every day. UPDATE 5-7-2012 - Primecast (aka Capitol Infrastructure LLC) filed for Chapter 11 Bankruptcy on April 26, 2012. On May 4, 2012 (last Friday) they also filed a Motion to cease providing all services to all of its' customers. Yesterday (Sunday 5-6-2012) we had MANY extended outages and finally at 6:00pm all services ceased. http://t.co/CJaHMll2 It may take weeks, if not months, to get another service provider for Internet, telephone and TV. DON'T PLAN TO USE YOUR MOBILE DEVICE FOR INTERNET - Wireless Service here is VERY POOR. If you need stable Internet this is NOT The place for you. Both Internet and TV has been a problem for MANY MONTHS. Primecast is the only service provider for Internet. They used to provide DirecTV but DirecTV dumped Primecast. There are no other choices for service as Primecast has / had the "exclusive" on services here. On 5/4 & 5/5 the Internet and TV has been going out for very extended times throughout The Vineyards. I called Primecast and they don't work weekends! Pretty bad when you can't use the Internet or watch TV and Cell service is very bad in this area too! Read more: http://www.apartmentratings.com/rate/CA-Palm-Desert-The-Vin
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The Vineyards at Palm Desert

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    • (Resident photo uploaded on 03/05/2012) Image of The Vineyards at Palm Desert in Palm Desert, CA
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