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Holly Street Village Apartment

151 E Holly St

Pasadena, CA 91103

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Resident 2004 - 2005 Not Recommended
Reviewed 10/02/2005
The staff is extremely sloppy about recording rent payments, etc. When I moved in they only had one parking pass and said that they would have the second one in a few days. We went back a few days later and they said that they had already given us one and that we have to pay a ridiculous amount to receive our second pass. After a few weeks of being inconvenienced and having to occasionally pay for parking across the street, they found the pass "in an envelope" in the office. They never apoligized and made it seem as if it were our fault. On a different occasion I dropped the rent in the slot at night. They said they didn't receive it until 3 days later and that it was late. We ended up paying $220 for their mistake that month. I could continue writing forever about how horrible the staff was and how many mistakes they made. Unhelpful, rude, and just plain dishonest. If you do move in, don't use the drop box and make sure you get a receipt for everything, no matter how inconvenienced they make you feel about it. I feel extremely taken advantage of. Living at Holly Street was a nightmare and I am SO happy to be gone. The location is wonderful. The grounds are nice. But it is not worth it due to the horrible, rude, dishonest staff.
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Holly Street Village Apartment

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