Review History for katching28

Waterstone at Pasadena


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katching28

Resident 2006 - 2008

9/15/2008

I have been a resident at Waterstone Apartments for almost 2 years now. It truly is a very serene place to live in Pasadena. From the calming sounds of the water running through the koi pond to the green scenic view I have from the third floor balcony of my 2 bedroom apartment. Visually, the Waterstone is one of its kind. For the first year of my stay, I never ran into problems. As far as maintenance, JR is very reliable. Never really had to go through Christina (onsite manager), partly because she was hardly around. She doesn't seem to have office hours and she is impossible to reach. Worst of all, she doesn't know how to return tenant's calls. Out of all the bad situations, this was the reason why I'm willing to give up living in Waterstone. One night, I came home to a car parked in my assigned parking space. With no legal parking available inside the complex, which was unusual, the only space I was able to find was under the "tow away" sign next to the trash can, which was also occupied by other cars due to the increased number of cars in our complex that night. Concerned by this problem, I attempted to get a hold of Christina first thing in the morning. At 3pm, the car was still parked in my assigned spot. I left another message. Still with no call back. Finally caught up with Christina and her husband and informed her on what had happened. She explains that sometimes people mistake the assigned parking spaces on the 2nd level as open parking spaces. I understood. I then told her that the next time I have to park my car in the "tow away" zone for the same reason, I ask that she doesn't get my car towed. She says she can't make an exception. When in reality, everyone parks there, she's just never around to see it. I was being courteous and made her aware of what might happen. Instead, she wanted me to go pay for a permit from the city, after coming home at midnight from working a 16-hour shift at the hospital, park my car outside because someone parked in my assigned parking space that I pay for?!? Are you serious? I'm suppose to have 2 parking spaces since I pay for a 2 bedroom. Why am I having trouble even getting one. I told her I didn't agree with her and requested to speak to someone higher than her. She states that there is no one higher than her, and that the owner will not talk to me. She then continues to tell me that she was instructed to give me a 60-day-notice, but she didn't give it to me cause "she thought I was cool". In conclusion, I find Christina to be very unprofessional and incompetent as a manager. She makes this beautiful place ugly. If she is the only person I can speak with about my concerns and she is not willing to work with me, then there is no point in living here.

    Review 13 out of 28

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