Review History for anonymous

Portofino Apartments


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anonymous

Resident 2011 - 2013

8/21/2013

Once upon a time I was happy living at Portofino especially back when ------ alone managed the complex and did a great job I might add. She has all the qualities of a qualified manager. She is hard working, always professional, courteous, kind and considerate. She does her work, does not become personally involved with the tenants and is not a gossip. When ------ went on maternity leave and the new Property Manager was hired, everything changed. Our new Property Manager did not attend charm school. She is loud, rude, obnoxious, arrogant, not a people person, and is at times extremely rude and verbally abusive. She doesn t care about you as a person, just someone to pay the rent. That s the bottom line. I hear she gets paid for everyone she get to sign a lease. Even with her personality and attitude, things seemed to get better. But that was before she moved into a unit at Portofino. Since she moved in she became lazy and doesn t seem to care that much about properly managing the complex or the appearance of the complex as a whole. Although she makes many rules, she does not enforce them and breaks quite a few of them herself. She s more of a do as I say, not as I do kind of manager. Lately, you can find her hanging out with her on again, off again boyfriend in the office who accompanies her while she works. I call it babysitting but, oh well. Or, you can catch him following her around like a lost puppy dog as she barks out orders. He supposedly does maintenance work around the complex (which I wasn t aware he was hired as part of the staff or that he was getting paid), since ----- found a better place to live. Since ------ is now part-time and only works until 2:00 p.m., if you need anything done or if you have an apartment fix done, this is the best time as ------ will get the job done. If you wait until she leaves, you will more than likely find the door locked, or the office closed. And, if -------- happens to be inside, good luck getting her to answer the door. She is usually in the back office and will not leave the Open sign on the door and the door unlocked. What causes me the most concern is when I walk by and see her boyfriend at the pool either supervising underage kids while they swim, or teaching underage kids how to swim when their parents are not around. Does he not know what a liability issue this is for Portofino? Does -------- not know the liability concerns? Does he not have a job? Does he now live and work in the complex? Why does he hang around the office all the time keeping -------- company? Oh, and if you have a complaint, I would not recommend calling Corporate as your calls will not be returned. -----, your contact at Corporate, will not take your calls or return them. And that s if you get to leave a message as sometimes the phone just rings, and rings, and rings and goes nowhere. With her lack of personality and customer service skills, I don t really know that -------- will last. As least I hope she doesn t. Since -------- moved to Portofino, the complex is no longer a place I desire to live in and you can tell by the amount of people who have moved out recently. The place is no longer appealing. We supposedly have security but there have been incidents where people have been assaults on the premises, a car has been broken into, another car was recently vandalized, and people who do not reside here have been spotted loitering which supposedly -------- says is against the lease. Recently drugs were seen distributed from the front gate late at night and people have been seen smoking weed in their cars in front of the mail center. -------- was made aware of these incidents and nothing done about them. She says call Pittsburg police. Personally, I would think twice before moving here. Once you sign that lease, you are stuck for the duration.

    Review 6 out of 53

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    Portofino Apartments

    March 2024

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