Highland Orchard Apartments
Resident • 2017 - 2018 Not Recommended
I regret to update my review once again, but this community is managed by a management company that really disregards its tenants. This time around, management has kept the pool and spa closed for 3 weeks because some 'vandal' hopped the fence after hours, defecated (pooped) in the pool shower, hence 'vandalized the pool area' resulting in management decision to close the pool and spa. The amenities remain 'closed until further notice'....3 weeks after incident. When confronted, management simply indicates that the lease agreement terms allow for closure of amenities as management sees fit. Meanwhile, management continues to advertise the community online with various apartment finding websites to unsuspecting prospective tenants as having a pool and spa, despite not truly being made available for use. I call that false advertising! Prospective tenants beware: this management company will get you under contract and then say they have the right to not deliver on what's advertised, as in, no actual responsibility to make pool and spa available for tenant use. Ironically, same issue I wrote prior review about has occurred again: mainline sewer bellowed up and into my unit through the kitchen sink spewing and flooding disgusting water into my unit. Of course, this resulted in me having to use all of my fresh bath towels to clean up the mess/flood followed by money and hours in the onsite laundry room. Thankfully plumbers were on it within hours, but no apology from management or even an offer to comp the cost of laundry and loss of use of kitchen for the evening. Would have been nice to enjoy the spa after all that, but nope, not available. Thanks management. In the end: there are other communities nearby worth checking out. The rents here seem low, but after factoring $45 additional fee collected with base rents (for trash and water), it comes within striking distance of what other communities charge for rent (other communities charge more but include the water and trash in the rent). Not to mention, other communities make their pool and spa available. A couple even have tennis courts, etc.
How was this review?
Thanks for voting!