What types of floor plans are available?

Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 1.5 Baths and 2 Beds, 2 Baths

Ratings & Prices for El Sereno Apartments, Pomona, CA

Renter Ratings

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SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

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Ratings & Reviews (92 Reviews)

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Resident • 2018 - 2019

06/12/2019

The actual units are great for the price and the area. The reason that this complex is so poorly rated is due to the staff and management. The requests for work orders are consistently filled hours later than the scheduled time, the front office staff is… See More

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Resident • 2016

10/23/2016

Worse place to live in... horrible management... my sink is broken since 2 months and I called so many time to come in but never showed up. The maintenance people enter your apartment without your permission while you are not home. God knows what and why… See More

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El Sereno Apartments Manager

03/29/2017

Dear Anonymous, Thank you for providing us with your feedback. We are sorry to hear about your dissatisfaction with our maintenance. At El Sereno our goal is to respond to all maintenance requests within 24 hours of being notified. If this issue has still not been resolved, please contact our regional office at [email protected] to discuss it further. Sincerely, El Sereno Apartments

Bdmurr • Prospective Resident • Visited 2016

09/30/2016

Applied here, never dealt with slower more rude people in my life. ever. So unprofessional

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El Sereno Apartments Manager

12/29/2016

Dear BDmurr, Thank you for applying to live at the El Sereno Apartments! We apologize if you feel like our management staff was not as quick and friendly as you were hoping. At El Sereno we pride ourselves in being helpful, courteous and professional toward every resident and guest. We will look further into ways that we can better serve our applicants. Sincerely, El Sereno Apartments

Resident • 2014 - 2015

07/25/2016

Worst Apartment complex ever. Full of smokers and pot heads. If you have a family or kids or even you care about your own health DO NOT MOVE THERE. Noisy neighbors and lots of weed smokers all around. Housing office does not handle or care about… See More

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El Sereno Apartments Manager

12/29/2016

Dear Anonymous, Thank you for taking the time to leave us your feedback. At El Sereno Apartments, we strive to provide an attractive, well-managed and well-maintained community. Please contact the leasing office if you are experiencing any issues. If you feel like these issues are not being handled to your liking, you can also contact our regional office at [email protected] Sincerely, El Sereno Apartments

findaroomok • Resident • 2015

04/27/2015

Crazy couple fighting and having sex at apartment near Apartment 61. We have had enough! I don't know what to do! Crazy noise once a few days! Someone help! I am getting crazy here!

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El Sereno Apartments Manager

12/29/2016

Dear findaroomok, We apologize for any inconveniences you may have experienced during your stay at El Sereno Apartments. Please contact our leasing office so we can further discuss this issue. We are more than happy to help! Sincerely, El Sereno Apartments

Resident • 2013 - 2015

03/04/2015

My husband and I have lived here since August of 2013 and things have really gone down hill. The walls are extremely thin. We could hear our upstairs neighbors phone VIBRATE. Our new upstairs neighbor plays music loud enough so that we can hear every word… See More

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El Sereno Apartments Manager

12/29/2016

Dear Anonymous, Thank you for your feedback about El Sereno Apartments. We are sorry to hear that your husband was a victim of theft and the maintenance issues were not handled properly. At El Sereno we are always looking for ways to better the experience of our residents and strive to always provide an attractive, well-managed and well-maintained community. We've shared your feedback with our regional office, and will refer to it as we work to continually improve the experience we offer our residents. Sincerely, El Sereno Apartments

desiree2787 • Resident • 2014

09/18/2014

I loved it here when we had the old management back in March. Since have had the new management we have had nothing but problems. Back in March wehad about 8 vacancies now we have 26. The new manager ----- is very hard to inderstand becuase… See More

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El Sereno Apartments Manager

12/29/2016

Dear desiree2787, Thank you for your feedback. We apologize for any inconveniences you may have experienced during your stay at El Sereno Apartments. At El Sereno, we pride ourselves in always being helpful, courteous and professional. We will take your feedback into consideration and work on finding ways to provide better services. Sincerely, El Sereno Apartments

Supermommy88 • Resident • 2012 - 2014

04/20/2014

I absolutely loved loved living here. Its a quiet complex (well expect for the occassional bark from a little yappy dog). The staff when I lived there were amazing. So welcoming and friendly. I know most of the girls from the office left when I moved… See More

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El Sereno Apartments Manager

12/29/2016

Dear Supermommy88, Thank you for taking the time to give us your feedback. We are happy to hear you loved living at El Sereno Apartments and appreciate the detailed review. We hope you will consider us again in the future. Sincerely, El Sereno Apartments

marcusmarch • Resident • 2011 - 2013

06/04/2013

My wife and I loved living so close to her school (Western University) and yet within walking distance to Claremont's downtown area. The Claremont side of the complex was safe, great to run through the neighborhoods any time day or night solo. We lived there on… See More

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El Sereno Apartments Manager

12/29/2016

Dear marcusmarch, We appreciate your wonderful and thorough review and thank you for choosing to live with us as long as you did. We are glad to hear that you were satisfied with your stay at El Sereno Apartments. Thank you again for the recommendation. Sincerely, El Sereno Apartments

honest_apt_renter • Resident • 2012

02/16/2013

I've been living at El Sereno Apartments since August 2012, so it's been about 3 months. So far, it's been great living here. I haven't had any problems with the rental office or with neighbors (with a few exceptions - more about this later). PROS: -… See More

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El Sereno Apartments Manager

12/29/2016

Dear honest_apt_renter, Thank you for the wonderful review about El Sereno Apartments! It's great to read that you're enjoying life at our community. We value your input and appreciate you taking the time to share your thoughts. Please don't hesitate to reach out to management if we can ever assist you with anything in your apartment home. Sincerely, El Sereno Apartments

Resident • 1999 - 2012

06/29/2012

This has been a safe and convenient place for me to live for the past 20 years. The office staff and maintenance personnel have been quick to respond to any problems that might arise. They are polite and professional. See More

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biomaya • Resident • 0

04/29/2012

Overall not a bad place to live for the Inland Empire. The apartment complex is very well maintained - they have gardeners once or twice a week keeping the grass nice and flowers fresh. The maintenance guys are very nice and are always around fixing things.… See More

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El Sereno Apartments Manager

12/29/2016

Dear biomaya, Thank you for your feedback about the El Sereno Apartments. We are glad that you took notice of how we strive to always keep our property looking good for our residents. We are sorry to hear about your noise issue. Keep in mind that if you call us after-hours, our Courtesy Patrol can help you with any disturbances. Thank you again for your review. Sincerely, El Sereno Apartments

tifvonjosh • Resident • 2009 - 2012

03/20/2012

Overall the complex is well kept and quiet. Maintenance responds rather quickly when you need them. I've live here over 3 years, it's a great place if you looking for peace and quiet, although at times it can be occasionally noisy, especially around the pool area… See More

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Resident • 0

03/08/2012

The two biggest problems with living here are the rude managers and the noise level. Neither of which anyone wants to do anything about. Lately I've been hearing a lot of parties and loud conversations usually between midnight and three or four in the morning and… See More

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the_jew • Resident • 2011 - 2012

03/05/2012

My girlfriend and I have been here for about a year, and no surprise its been good. We do live in a pet friendly complex. People just need to stop thinking they live in Brentwood just because we live NEAR Claremont. There's been lot of complaints… See More

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dkeepers29 • Resident • 2011 - 2012

02/27/2012

I searched all around Claremont, La Verne and Eastern Pomona for a decent complex. I could not be more happy with my decision to stay here. The grounds are very clean and well taken care of. The BBQs are a nice touch and are cleaned daily,… See More

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Resident • 2011 - 2012

02/26/2012

The complex is very nice, clean, and well-maintained but the dogs are very annoying. Some dogs bark all day and all night long, especially the neighbor's dog under us! And there's not enough parking space for visitors. See More

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MILKSECK • Resident • 2011 - 2012

02/26/2012

very nice place to live in.

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svendlogin • Resident • 2010 - 2012

02/25/2012

Compared to the alternatives in the area immediately to the east in Claremont and further west towards central LA, El Sereno had the best combination of price to quality. My wife and I toured potential apartment complexes to suit our needs. The sound level is reasonable,… See More

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AptRenter_4 • Resident • 2010 - 2012

02/24/2012

When my husband and I first moved in we were very pleased with how things were run and the friendliness of the staff. Unfortunately with the recent management change, its seems that all residents would rather walk with their heads down to avoid contact with the… See More

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jamesmcphail • Resident • 2007 - 2012

02/24/2012

My wife and i have lived here for many years, if it was not a nice place to live we would have left a long time ago.

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Resident • 2010 - 2012

02/15/2012

I am very happy to have moved out of here. Whoever writes a good review about this place especially lies about the staff, must be within the same company!! First off at the beginning with the first management staff they had, we had no complains! It… See More

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MARIA6167 • Resident • 2011 - 2012

02/09/2012

I moved into this apartment complex on March 2011 and have had absolutely no bad experiences. It took me aproximately 3 months to find an apartment in a nice safe area. The minute i walked into this property,i knew this would be the place i wanted… See More

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HORE99 • Resident • 2010 - 2011

10/12/2011

STAFF WAS VERY NICE WHEN WE MOVED IN. AFTER A FORMER ROOMATE MOVED OUT HE WENT TO THE STAFF AND MUST HAVE PUT ON A GOOD ACT, BECAUSE EVER SINCE, THE STAFF HAS BEEN NOTHING BUT RUDE TO US. SHE CONSTANTLY WOULD CALL AND TELL MY… See More

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Resident • 2009 - 2011

06/30/2011

the buildings look nice, but only in the photos. all the units are really old and not nicely maintained. carpet was dingy (not new), popcorn ceilings, electric stoves and they make you buy rental insurance (could be $200 for the year). rent is way over-priced for… See More

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Updated Review

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Manager

Features & Amenities

Laundry

Laundry Connections in Unit

Laundry On-Site

Laundry in Units

Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.

Pets

Dogs Allowed
Deposit: Required
Rent: Required
Restrictions: Breed restrictions apply.

Cats Allowed
Deposit: Required
Rent: Required

Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

El Sereno Apartments

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#727272; } .epiq-report-c { fill:#a6a6a6; } .epiq-report-d { fill:#d9d9d9; } N/A

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Manager's Review Reply TimeN/A

Ratings & Reviews (92 Reviews)

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

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Maintenance

Neighborhood

Safety

Grounds

Office Staff

El Sereno Apartments Manager

Noise

Maintenance

Neighborhood

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Grounds

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El Sereno Apartments Manager

Noise

Maintenance

Neighborhood

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Office Staff

El Sereno Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

El Sereno Apartments Manager

Noise

Maintenance

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Grounds

Office Staff

El Sereno Apartments Manager

Noise

Maintenance

Neighborhood

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Grounds

Office Staff

El Sereno Apartments Manager

Noise

Maintenance

Neighborhood

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Office Staff

El Sereno Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

El Sereno Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

El Sereno Apartments Manager

Noise

Maintenance

Community epIQ Grade

Renter Ratings

Review Count

Manager's Review Engagement

Manager's Review Reply Time