Review History for anonymous

El Sereno Apartments


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anonymous

Resident 2018 - 2019

6/12/2019

The actual units are great for the price and the area. The reason that this complex is so poorly rated is due to the staff and management. The requests for work orders are consistently filled hours later than the scheduled time, the front office staff is extremely rude and makes you feel as if your problems are an inconvenience to them. Recently the mailboxes were replaced and mail delivery was stopped for more than a month, but the office consistently blamed either USPS or the new Amazon drop box (which still doesn't work two months later) for the new mail boxes not being installed. When checking with USPS if this was true, they stated that they were wanting to get all the backed up mail out as quick as possible although the complex stated the delay was due to a USPS emergency. Overall, nice complex, but awful management. Do not live here..

    Review 3 out of 94

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    El Sereno Apartments

    March 2024

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