Ratings & Prices for Sierra Heights Apartments, Rancho Cucamonga, CA

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	1
Safety	1
Office Staff	1
Maintenance	1
Neighborhood	1
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	1

Manager's Review Engagement

Percentage of reviews responded to	0%

Manager's Review Reply Time

Average time to respond to reviews	N/A

Ratings & Reviews (74 Reviews)

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Prospective Resident • Visited 2020

07/15/2020

First time renters, myself and significant other. Applied For 1 Bed/Bath through the leasing director, heard nothing for over a week. Called back and asked about application, told we would receive an answer once the leasing manager was in within another week. Waited week, still heard… See More

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Resident • 2017 - 2019

10/01/2019

AWFUL!!!! I have never felt so disrespected by a so called "manager". In recent months since the new management has taken over, the staff has been extremely rude and condescending. While I am a younger person, I am an adult paying my rent and working just… See More

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Resident • 2017 - 2019

02/14/2019

I've lived at this complex for almost 2 years now, and I (as well as others) will be leaving because we are terribly disappointed in the new management. These guys seem to not care very much about the tenants in the community.. and I just had… See More

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Resident • 2019

02/12/2019

I really should of done my research before choosing this horrible place as a home, and if I can give it NO stars I would DO , worst complex ever, I will tell you exactly what have happened : last month I went to the office… See More

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Resident • 2015 - 2018

12/09/2018

I've lived in this complex twice. The 1st time was 11 yrs ago. I've currently lived in the complex for 3 yrs. When I needed an apartment- I only looked at one place, here. The management team is responsive to your needs. The maintenance team take… See More

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CollegeMom18 • Resident • 2016 - 2018

06/30/2018

I love this community because it is safe for me, my children and my grandchildren. The schools are top rated and it is centrally located. At Sierra Heights Apartments you cannot ask for a better staff. They are friendly and very accommodating. Whenever I have needed… See More

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Sierra Heights Apartments Manager

07/04/2018

Collegemom18, thank you for your kind review; we are happy to pass along your comments to the team here at Sierra Heights. We are so happy to read such a great review about Sierra Heights! We are always more than happy to assist you if anything else comes up. Take care!

Resident • 2017 - 2018

05/20/2018

The office staff and maintenance team are amazing! Sierra Heights is so peaceful and beautiful with all the mature trees. They are updating the exterior paint colors now. We just really love the friendly, neighborly feel of Sierra Heights. The schools are great and they welcomed… See More

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Sierra Heights Apartments Manager

05/25/2018

Hi Anonymous, thank you so much for your positive comments about Sierra Heights. We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Abraham_F • Former Resident • 2017 - 2018

01/22/2018

I really should of done my research before choosing this horrible place as a home. It was not until after My family and I had moved in that we began seeing the horrors of this apartment complex. The apartment it was not clean and there was… See More

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Sierra Heights Apartments Manager

02/01/2018

Dear Abraham Flores, we regret to hear that your experience with us was not a more positive one. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. There were several occasions where the manager did speak with you regarding issues found in your apartment, however, if there was an occasion where there was no contact made we sincerely apologize. If you would like to contact the manager at (909) 466-5500 to discuss your move out charges please feel free. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Sierra Heights

Resident • 2016 - 2017

09/20/2017

My Family and I love the friendly staff, maintenance is always right on it when you need help. Schools are great here. Community is always up to date and clean. Pets are allowed. Washer /dryer in unit, nice fitness center in our community to use.

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Sierra Heights Apartments Manager

08/01/2017

Anonymous, thank you so much for the positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

LiveByGrace • Resident • 2008 - 2017

06/30/2017

Great views, nice & clean 2 swimming pools , 2 Jacuzzis , renovated gym & new fitness equipment, gate community makes more secure feeling in the night , need improvement for outdoor parking availability in the night, need security camera through whole complex to enforce pet… See More

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Sierra Heights Apartments Manager

07/05/2017

Livebygrace, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

anonymous • vrp • 2016 - 2017

05/26/2017

Best place to live. Been here over a year and the staff has been nothing but amazing. Keep up the good work.

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Sierra Heights Apartments Manager

06/01/2017

Anonymous, thank you for the high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

triordon • Resident • 2016 - 2017

05/06/2017

Clean and well maintained. Office staff is friendly and gets things done. See More

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Sierra Heights Apartments Manager

05/08/2017

Triordon, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!

Michaelberg • Resident • 2013 - 2017

04/02/2017

My wife and I moved into Sierra Heights in 2013 after we were married. As soon as we were shown the apartment, we fell in love with it. We were amazed that for the price we were able to have a garage and a washer and… See More

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Sierra Heights Apartments Manager

04/03/2017

Thank you, Michaelberg, for reaching out to us. Your opinion plays an integral part in our customer service. Long term residents, like yourself; let us know that Sierra Heights is truly a home and not just "an apartment". It was our pleasure to do all we could to make your home a happy, comfortable and memorable one!

Resident • 2016 - 2017

03/06/2017

Great community So far since I've lived here . Very peaceful. The new renovated units are very nice and spacious. Only thing they need to work on are having a faster turn around for getting things fixed by maintenance, getting a better parking situation the parking… See More

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Sierra Heights Apartments Manager

03/10/2017

Hi, Anonymous, thank you for bringing this matter to our attention. Please feel free to stop by the office to pick up a gate card for easier access into the community. The lights provided inside all of the apartments are energy efficient, however, we can have maintenance take a look to see if you may need replacements. If you'd be willing, our manager would like to speak with you at (909) 466-5500 to discuss ways to improve your experience with Sierra Heights Apartments moving forward. Thank you for your input, and we hope to hear from you soon.

Resident • 2015 - 2017

01/22/2017

Absolutely amazing!! Bryan along with the rest of the staff is absolutely amazing! They truly go above and beyond! I have lived here with my fiance for almost two years.

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Sierra Heights Apartments Manager

02/02/2017

Thank you very much for sharing these comments. You really made our day today.

Resident • 2016

12/31/2016

I currently live in these apartments and I love the fact that they allow animals, provide garages, washer and dryer in the unit, and this is a fairly quiet it complex .... however there are a few things I have to say that bother me. Maintenance… See More

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Sierra Heights Apartments Manager

01/04/2017

Anonymous, thank you for leaving this detailed feedback about your experience with Sierra Heights Apartments. Management is currently working on having all of the exterior lights repaired as soon as possible. We understand how critical it is to have the exterior with proper lighting. Please call our manager directly at (909) 466-5500 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

lovelyday88 • Resident • 2016

10/20/2016

I LOVE LOVE LOVE my new home at Sierra Heights. Bryan and Steve make me feel like I'm home, with their great customer service skills. The maintenance crew are wonderful and greet me with a smile when I greet them. The community is quiet and beautiful,… See More

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Sierra Heights Apartments Manager

10/20/2016

Lovelyday88, thank you for leaving this detailed feedback about your experience with Sierra Heights Apartments. We always love to receive great feedback.

SMJ_777 • Resident • 2015 - 2016

07/31/2016

I have lived at Sierra Heights since March 2015. I have not had any real issues, except it took longer than promised for the fitness center to be opened. Bryan Helland in the office is a great representative for the staff. He's always personable, courteous, and… See More

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Sierra Heights Apartments Manager

08/01/2016

Smj_777, thank you for leaving this detailed feedback about your experience with Sierra Heights Apartments. You really made our day today.

ciderpop • Resident • 2015 - 2016

03/15/2016

Sierra Heights is absolutely lovely! Bryon at the office is very attentive and his smile and customer service is what keeps us here. The boys in matenice are also amazing and always quick to help.

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Sierra Heights Apartments Manager

12/06/2017

Hello Ciderpop, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Resident • 1999 - 2016

01/29/2016

I have lived at this same complex for 15+ years and I agree completely the other reviews that have observed the horrendous atmosphere that has been created after GREYSTAR took over less than a year ago. Bryan (the assistant manager) is the best but the property… See More

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Sierra Heights Apartments Manager

12/06/2017

Anonymous, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like the opportunity to address your concerns. Please reach out to us directly at (909) 466-5500 when you have a chance. Thank you, and we look forward to hearing from you.

Family Matters • Resident • 2014 - 2015

09/28/2015

I moved into this community Aug 2014. I absolutely loved the apartment and loved the staff that was in the office at that time. Only a month after living there new management took over and that was when my feelings about this community changed. The community… See More

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Sierra Heights Apartments Manager

12/06/2017

Family Matters, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you for leaving feedback. Please reach out to us at (909) 466-5500 so we may identify ways to improve your experience.

Resident • 2015

08/27/2015

I would fully agree with most of the negative ratings here. There is no parking. The facility has multi-room units but don't take into account most households have two cars. Parking is on the street if not in the garage...and don't even get me started on… See More

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Sierra Heights Apartments Manager

12/06/2017

We are disappointed to hear that you did not have a more positive experience with us at Sierra Heights. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.

Resident • 2014 - 2015

06/03/2015

This place is horrible. Constant notes on your door! Shutting electricity down without notice! Speeding golf carts that always block the end of sidewalks! Good luck finding a parking spot (cars, motorcycles..old with cobwebs don't move...ever!) Unfriendly staff, who can't even say hello. Combined with constant… See More

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Resident • 2015

04/08/2015

Horrible place to livE. No maintenance help after weeks an multiple times requesting. No parking, maintenance crews block your garage, pools are dirty, don't wanna live here anymore, wouldn't suggest this place to anyone, save your money and time.

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Sierra Heights Apartments Manager

12/06/2017

Anonymous, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Sierra Heights

Resident • 2014

01/24/2014

This place is a horrible place to live. The staff has been extremely rude and unprofessional. The staff increased the water, trash and sewage because of the sale of the property and does not want to pay back the amount to the tenants. I have lived… See More

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•

Updated Review

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Features & Amenities

Laundry

Laundry Connections in Unit
Laundry On-Site
Laundry in Units

Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.

Pets

Dogs Allowed
Deposit: Required
Rent: Required
Restrictions: Breed restrictions apply.
Cats Allowed
Deposit: Required
Rent: Required

Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

Floor Plans & Pricing

Studio, 1 Bathroom

Price
Price
$1,645
SQ. FT.
N/A
Available
Avail.
N/A
Model
Studio

1 Bedrooms, 1 Bathroom

Price
Price
$1,966
SQ. FT.
N/A
Available
Avail.
N/A
Model
1 Bedroom

2 Bedrooms, 1 Bathroom

Price
Price
$1,893
SQ. FT.
N/A
Available
Avail.
N/A
Model
2 Bedrooms

2 Bedrooms, 2 Bathrooms

Price
Price
$2,024
SQ. FT.
N/A
Available
Avail.
N/A
Model
2 Bedrooms

2 Bedrooms, 2.5 Bathrooms

Price
Price
$2,285
SQ. FT.
N/A
Available
Avail.
N/A
Model
2 Bedrooms

2 Bedrooms, 3 Bathrooms

Price
Price
$2,335
SQ. FT.
N/A
Available
Avail.
N/A
Model
2 Bedrooms

3 Bedrooms, 2 Bathrooms

Price
Price
$2,588
SQ. FT.
N/A
Available
Avail.
N/A
Model
3 Bedrooms

3 Bedrooms, 2.5 Bathrooms

Price
Price
$2,524
SQ. FT.
N/A
Available
Avail.
N/A
Model
3 Bedrooms

Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.

Questions & Answers

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Frequently Asked

What are noise levels like at Sierra Heights Apartments?
The community is rated 1/5 stars, which is considered having extremely loud noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Sierra Heights Apartments?
The community is rated 1/5 stars, signifying no satisfaction on average.

How safe is Sierra Heights Apartments?
The community is rated 1/5 stars, which is considered being not safe on average.

How satisfied are residents with the neighborhood
The community is rated 1/5 stars, signifying no satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 1/5 stars, which is considered being not very effective on average.

What is the pet policy at Sierra Heights Apartments?
Dogs Allowed
Deposit: Required
Rent: Required
Restrictions: Breed restrictions apply.
Cats Allowed
Deposit: Required
Rent: Required

What types of floor plans are available?
Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths and 2 Beds, 2.5 Baths and 2 Beds, 3 Baths and 3 Beds, 2 Baths and 3 Beds, 2.5 Baths

Sierra Heights Apartments

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

Renter RatingsD-

Review CountD

Manager's Review EngagementF

Manager's Review Reply TimeF

Ratings & Reviews (74 Reviews)

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Sierra Heights Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Sierra Heights Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Sierra Heights Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Sierra Heights Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Sierra Heights Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Community epIQ Grade

Renter Ratings

Review Count

Manager's Review Engagement

Manager's Review Reply Time