The Reserve at Empire Lakes

11210 4th Street, Rancho Cucamonga, CA 91730
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The Reserve at Empire Lakes

 
 
 
 
 
 

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33%RECOMMENDED
THIS PROPERTY
VS
71%CITY AVERAGE

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The Reserve at Empire Lakes Manager

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Resident 2011 - 2014 Recommended
Reviewed 10/25/2016
Loved my apartment. I lived there 3 years. The location was perfect. I walked everywhere! Maintenance was quick. Office is nice and helpful. People complain about parking but I never had a problem. See More
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Resident 2014 - 2016 Not Recommended
Reviewed 07/28/2016
I was a tenant at The Reserve at Empire Lakes for two years. I received five notices of tenants apartments being broken into. I personally witnessed several drug deals occur right below my balcony and in the 7Eleven parking lot near by. Parking is disastrous. At… See More
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Resident 2012 - 2015 Not Recommended
Reviewed 01/03/2016
I wanted to love these apts so bad. Lived here 3 years. Stayed mostly because of the location, it's so close to everything, and from a distance they look so luxurious. But, don't be fooled. This is just an overpriced "dump that they slapped lipstick on".… See More
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petslovingvet • Resident 2015 Not Recommended
Reviewed 07/09/2015
If I could give negative star reviews I would. Stacy the manager is cruel and heartless. I have been living here without incident until their new parking regulations. Management has a new policy regarding parking permits they will only give to lease holders. Unfortunately my name… See More
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davidharris • Resident 2014 - 2015 Not Recommended
Reviewed 05/01/2015
The staff here is extremely rude and non welcoming. My problem was mostly with this jersey shore looking bimbo in the front office. She always had a ----- face and was awkward to say the least. She was always non helpful and had no place holding… See More
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Resident 2012 - 2015 Recommended
Reviewed 03/24/2015
I have been a resident of the reserves for the last couple of years. I would like to commend the community director Stacey, and the office staff , Sokham, Toni , David, and Jennifer on their continuous efforts to make the reserves a 5 star community.… See More
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aptdweller22 • Resident 2008 - 2010 Recommended
Reviewed 12/09/2014
I was pleased with this apartment. No staff issues, grounds were kept, pool was nice. One complaint would be that I heard my basement neighboors from time to time, but only when they were raising their voices (arguing) or the kid was throwing a tantrum and… See More
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DaMc34 • Resident 2010 - 2011 Not Recommended
Reviewed 06/03/2014
My family lived here about 3 years ago. We loved the apartment we had on the first floor with our garage right next to the apartment. The apartments at the reserve are not very old so I never experienced too much noise problems other than from… See More
The Reserve at Empire Lakes Manager06/18/2014

Thanks for sharing your thoughts with us. We are very glad to hear that overall enjoyed your time in your apartment, however we are sorry you left on a negative note. We attempt to work with every resident to allow them to stay with us, and keep residents updated on any changes in price during the renewal process. We certainly do hope you choose to live with us again. Please feel free to call us at 909.466.4990 with any other questions or concerns. Thank you.

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Resident 2013 - 2014 Not Recommended
Reviewed 05/31/2014
WORST apartment experience EVER! They call themselves luxury apartments. The units have cheap finishes that are falling apart. The landscaping is not maintained, property is not clean. The Community "ammenities" were a mess. Gym is always filthy, pools are cold and dirty, one BBQ grill is… See More
The Reserve at Empire Lakes Manager06/18/2014

Thank you for sharing your feedback with us. We are sorry you are unhappy with your experience, and we hope we can talk with you in person about your concerns and how we can make things right. Our office staff walks the community each morning, in addition to the service staff cleaning up the grounds, pools, and amenities (including the fitness center) daily. . As for your concern about pricing, we do adjust rates to best reflect the current market value for the types of apartments available. These rates can fluctuate daily, and we do our best to communicate rate changes to residents during the renewal process. If you have any questions about your final statement, please let us know and we will be happy to clear anything up for you. You can always reach us at 909.466.4990. Thank you.

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Resident 2011 - 2014 Not Recommended
Reviewed 03/11/2014
As a current tenant, I can't stress enough that this place is indeed very nice. It is urban living to the fullest. I debunk the term, "------". Obviously the people using this term never lived or spent an hour in a "------" environment. However, if you… See More
The Reserve at Empire Lakes Manager03/13/2014

Thank you for sharing your feedback. Regarding your concern about pricing, we do adjust rates to best reflect the current market value for the types of apartments available. These rates can fluctuate daily, and we do our best to communicate rate changes to residents during the renewal process. We do everything we can to make sure we keep our residents. If you have any questions or anything else you'd like to talk about, please feel free to contact me at [email protected] or (909) 466-4990. Thank you.

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xcheer89x • Resident 2014 Recommended
Reviewed 03/10/2014
We lived here short term (September 1st- October 28th) about 2 months. Our lease was broken due to military orders. They were accommodating. Our experience seemed pretty accurate for the property as a whole in the short time we were here. Office staff- Professional yet a… See More
The Reserve at Empire Lakes Manager03/12/2014

Thank you for taking the time to share your thoughts with us. Every resident does have one assigned parking space, and there are many open parking spaces for residents that may have more than one vehicle. The open spaces are first-come, first-served. If you have questions about this or anything else at your community, please let me know. I am available at 909.466.4990 or [email protected] Thanks.

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Resident 2010 - 2013 Not Recommended
Reviewed 02/13/2014
I just finished writing a review for the "Lewis Apartment Homes" I am currently living in and love. I renewed a second year without an increase of rent. Due to them being honest, fair, and having an appreciation of loyal tenants. I lived at The Reserve… See More
The Reserve at Empire Lakes Manager02/21/2014

Thank you for your feedback. I'm so happy to hear that you loved your home and that our staff was helpful to you. As for your concern about pricing, we do adjust rates to best reflect the current market value for the types of apartments available. These rates can fluctuate daily, and we do our best to communicate rate changes to residents during the renewal process. If there is anything else I can address for you, please let me know. I can be reached at [email protected] or (909) 466-4990. Thank you.

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Djsmommy320 • Resident 2007 - 2013 Not Recommended
Reviewed 02/09/2014
Don't let the look of this place fool you. The police are here at least 4 nights out of the week. If your car gets broken into they apologize and do nothing about. Our Easter decorations were vandalized which were right at our front door. The… See More
The Reserve at Empire Lakes Manager02/14/2014

Thank you for your feedback; it is important to us as we learn about how to make The Reserve at Empire Lakes a great place to live. We work with the RCPD CrimeFree team and address every issue or suspicious person/incident reported. We offer a courtesy patrol for residents that would prefer to contact them. We recently invited the RCPD Crime Free team to come and speak with our residents. They stated that there is a very low number of minor crimes reported from our community. During the meeting, they advised that the City of Rancho Cucamonga in enforcing a new ordiance that prohibits "scavenging/dumpster diving". Residents were advise to call the non emergency police when they see someone engaging in this behavior. As crime can occur anywhere however, we cannot guarantee safety. All residents are assigned a minimum of one parking space. Open parking is first-come, first-served. Additionally, we have a free weekly pest control service that is available to all residents. They have a listing of the chemicals they use. The listing is available for any person that requests a copy. We rarely have issues with pests. Our pest control company is proactive and also includes a preventative maintenace for the building exteriors. If you have other concerns or questions, please contact me directly at (909) 466-4990 or [email protected] Thank you.

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Resident 2014 Recommended
Reviewed 02/07/2014
I usually never write reviews; however, I've noticed that there are many negative reviews on The Reserve at empire lakes. I've been living here for 6 months now and I absolutely love it here! I have never seen dog poop anywhere and everyone is always polite… See More
The Reserve at Empire Lakes Manager02/14/2014

Thank you for taking the time to share your positive feedback! We work hard to make sure every resident is very satisfied, and we're happy to hear that you're enjoying your home here at The Reserve at Empire Lakes. If there is anything else we can do for you, please give us a call at (909) 466-4990. Thanks.

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Resident 2013 - 2014 Not Recommended
Reviewed 01/08/2014
There is dog poop everywhere.There are large dogs that are allowed to run around without a leash, "because their owner is nearby". There are restricted breeds but they are on the premises. Called the management a few times to report when there are large dogs without… See More
The Reserve at Empire Lakes Manager02/14/2014

Thank you for your review. The grounds are picked up every morning and again through out the day if needed. We do not allow dogs off leashes. This has been addresses in community communications and individually when an employee sees someone violating this policy. Please call me at (909) 466-4990 if you'd like to talk about this or anything else. Thank you.

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MJMedina • Resident 2013 Not Recommended
Reviewed 12/19/2013
I feel like I live in upscale Compton. I am so sick of the load music from these want to be drake thugs in Rancho driving through the apartment at night. (To Load) Every time I come home at night I see kids trying to party… See More
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Chrissy91730 • Resident 2013 Not Recommended
Reviewed 11/03/2013
Don't do it...stay away!!! This place is so ------. The neighbors are loud, I hear my neighbors above, below and next door to me. The office staff doesn't care AT ALL. And the rent is extremely high. Especially for this place to feel like Compton.
The Reserve at Empire Lakes Manager12/13/2013

Thanks for writing a review and sharing your feedback. We take online reviews seriously, and are sorry to hear that you are not having a good experience. Please contact the office if you experience an issue with noise. We have a courtesy patrol available for after hour calls and will respond to noise complaints. We definitely want to make sure you're proud to call The Reserve at Empire Lakes your home. Please contact me at [email protected] or at (909) 466-4990 so that you and I can discuss your concerns and how we can make things better. Thank you.

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imurnemesis • Resident 2013 Recommended
Reviewed 09/04/2013
I am surprised at the negative reviews. I have lived here for 6 months and have no problems whatsoever. I chose to live on the third floor to avoid noise from above which is difficult to control especially if kids are above. The management deals with… See More
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Notthebusiness909 • Resident 2006 - 2013 Not Recommended
Reviewed 06/26/2013
Crappiest place to live. There are crack heads and pot smokers beyond belief in this place. The entire complex is populated by African American people whom are all living off of section 8. The manager is a snooty women Who cares about nothing but herself. She… See More
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Resident 2013 Not Recommended
Reviewed 06/13/2013
If you like living in the HOOD this is your place. Nothing but section 8 and their rent is lower than NON section 8. Section 8 pays $250 for a 2bed 2 bath and you non section 8's will pay 1300-1500. Your paying for them to… See More
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unhappyrenterof909 • Resident 2007 - 2013 Not Recommended
Reviewed 04/24/2013
We moved into this complex in 2007 being newlyweds. It was great, then the new manager came in and ghettoized the place. Section 8 is now allowed to live here, bums are circling the place and people are constantly going through the dumpster. Expect child molesters,… See More
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Resident 2013 Not Recommended
Reviewed 03/26/2013
These apartments are incredibly noisy and have absolutely TERRIBLE sound insulation. I am on the 2nd floor and can hear people talking in the parking lot, even with my windows closed. I continually hear my upstairs neighbor walking around and can hear his/her TV when it… See More
The Reserve at Empire Lakes Manager03/28/2013

Thanks for weighing in with your thoughts about The Reserve at Empire Lakes. We take resident feedback very seriously, and read every review posted. If you are having an issue with noise, please do let us know in the office and we will do our best to address the issue with your neighbors. When we do receive a noise complaint, we call the offender and speak with them about being considerate of their neighbors and document their file. Courtesy Patrol responds to every call, and addresses all issues that happen after hours. If there is a party until the late hours, the RCPD is called to shut it down. Such instances are rare, and are not tolerated. The Courtesy Patrol dispatch calls are recorded.They then send us documentation for follow up with the resident the next day. If there is anything else you'd like to talk about, please visit me in the office, or contact me at [email protected] or at (909) 466-4990.

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Resident 2012 - 2013 Not Recommended
Reviewed 03/03/2013
Just left this place after a year of living there and I couldn't be happier. Absolutely HATED this place. I don't even know where to begin. The property is scary at night with the poor lighting. There is suppose to be security but at night there's… See More
The Reserve at Empire Lakes Manager03/26/2013

Thanks for your feedback. It is important to us to hear what our residents are thinking so that we can make positive changes for everyone in our community. Light checks are performed routinely, and any light reported is repaired immediately. If a crime occurs, we post notices so that everyone is aware and on the look out for suspicious people. We have a good relationship with the RCPD and the crime free team. They tell me that the crime reported from our property is one of the lowest in the city. I'm sorry you've had a bad experience so far. Please let me know if you would like to talk about your concerns. I'm always available to you in the office, or at [email protected] or at (909) 466-4990.

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Resident 2011 - 2013 Recommended
Reviewed 02/06/2013
I've lived here for almost two years now and I have to say- I still love it here like I did on my first day! The grounds are always kept nice and every time I call with a maintenance request, they service it the very same… See More
The Reserve at Empire Lakes Manager03/20/2013

Thanks for the positive review! We're so glad to hear that you enjoyed your time with us, and that our staff was able to help you feel at home. We will miss you! Best of luck with your new home, and let us know if there is anything we can do for you in the future. You can always reach me at [email protected] or at (909) 466-4990.

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Lol567 • Resident 2011 - 2012 Not Recommended
Reviewed 11/14/2012
These apartments are nice inside but overpriced for all the things you have to deal with. Loud ------ people all around us and we complained more than once and nothing got done. Also parking sucks and they will let a car be parked in the front… See More
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Features & Amenities

Laundry

  • Laundry Connections in Unit
  • Laundry in Units

Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.

Pets

  • Dogs Allowed
    Deposit: Required
    Rent: Required
    Restrictions: Breed restrictions apply.
  • Cats Allowed
    Deposit: Required
    Rent: Required

Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

Floor Plans & Pricing

Studio, 1 Bathroom

  • Price

    $1,801

  • SQ. FT.

    N/A

  • Available
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  • Model

    Studio

1 Bedrooms, 1 Bathroom

  • Price

    $2,024

  • SQ. FT.

    N/A

  • Available
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    N/A

  • Model

    1 Bedroom

2 Bedrooms, 1 Bathroom

  • Price

    $1,739

  • SQ. FT.

    N/A

  • Available
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    N/A

  • Model

    2 Bedrooms

2 Bedrooms, 2 Bathrooms

  • Price

    $2,019

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

3 Bedrooms, 2 Bathrooms

  • Price

    $2,522

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    3 Bedrooms

Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.

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How easy is it to find guest parking?

Anonymous · March, 19 2018
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The Reserve at Empire Lakes is an apartment in Rancho Cucamonga in zip code 91730. This community has a Studio - 3 bedroom, 1 - 2 bathroom, and is for rent for $1,739 - $2,522. Nearby cities include Alta Loma, Ontario, Upland, Mira Loma, and Montclair. 91701, 91703, 92730, 91701, and 91764 are nearby zip codes.

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The Reserve at Empire Lakes

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    Resident Photos (8)

    • (Resident photo uploaded on 09/14/2011) Image of The Reserve at Empire Lakes in Rancho Cucamonga, CA
    • (Resident photo uploaded on 05/24/2009) Image of The Reserve at Empire Lakes in Rancho Cucamonga, CA
    • (Resident photo uploaded on 10/30/2007) Image of The Reserve at Empire Lakes in Rancho Cucamonga, CA
    • (Resident photo uploaded on 10/30/2007) Image of The Reserve at Empire Lakes in Rancho Cucamonga, CA
    • (Resident photo uploaded on 10/30/2007) Image of The Reserve at Empire Lakes in Rancho Cucamonga, CA
    • (Resident photo uploaded on 10/30/2007) Image of The Reserve at Empire Lakes in Rancho Cucamonga, CA
    • (Resident photo uploaded on 07/20/2007) Image of The Reserve at Empire Lakes in Rancho Cucamonga, CA
    • (Resident photo uploaded on 10/25/2016) Image of The Reserve at Empire Lakes in Rancho Cucamonga, CA
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