Hello, We are sorry to hear that your living experience to date has not been a great one. We agree that you should be satisfied with where you live and if anything is not up to the AMLI standards, we would love the opportunity to fix the concerns that you have. We will look into the noise of your upstairs neighbors. If you have any other concerns, please feel free to reach out to our Community Manager, Janet Vargas as she will be more than happy to meet with you. We want all of our residents to have a pleasant experience while residing at our community. Thank you for your feedback and taking the time to post a review.